DH
Daniel H
Active since Nov 2020
12
Reviews
0
Industries
Reviews
12 reviews29 months ago
Top notch cover. Helpful and friendly staff
AA Warranties has saved me thousands of rands over the past few years. I have experienced all sorts of issues with my ageing car and despite the high mileage, my cover hasn't reduced, the premiums haven't escalated out of control and I remain happy with AA as my insurer. When looking at these warranty policies, they're only as useful as your claims experience and while some repairs have not been covered (because they aren't listed as covered repairs) the crucial (and often most expensive) repairs have been almost fully covered by AA. I've had two claims in the last 35 days, and despite my fears, AA did not raise that as an issue. Their call centre staff are helpful, reasonable and will do their best to help you out.
71 replies
32 months ago
Solid infrastructure, Reliable Support, Friendly Team
Xneelo's support is unparalleled. I have been a customer for over 10 years and can't see myself ever moving away. I know that 90% of the time, if there's an issue, it's probably not Xneelo but some other external issue. Despite this, their support team will always go the extra mile to help troubleshoot *cough* (Wordpress) issues.
60 replies
49 months ago
The Gold Standard In Hosting
I’ve been using Xneelo as a service provider for more than 10 years. Over this time I have ignored cheaper options purely for the support and performance that Xneelo offers. It’s unparalleled and something I would be very proud of if I worked there. In all my years having websites hosted by Xneelo, I’ve experienced unplanned downtime only once and that was because of wild fires near their data centres in the Cape. Xneelo continues to improve on their service offering while keeping their customers’ needs in mind. I’ve worked with their user experience team and they really value your feedback as a customer. I can’t think of a reason why I’d move to another service provider.
74 replies
53 months ago
Telkom is a better option. I kid you not.
WebAfrica is awful. They don't care about their customers. Their STUPID voice recording on the call centre is enough to drive you mad, perhaps they're trying to make people end the calls and ignore their issues? I had to move home after 3 years of being a Fibre customer. I tried to transfer my service to the new address and was told there was no fibre available. Ok. Fair enough, I had to cancel my services. (Now, most people who move are not always fortunate enough to know where the new home is, more than a calendar month prior to the moving date) So imagine my surprise that, despite their inability to provide me service, WA insisted on a calendar month's notice to cancel. Either that or I must be a salesperson and try convince the new tenant to take over my service. I cancelled my Fibre and the fixed LTE service I had for my mother. WA cheekily warned me that if I didn't return my router (for the LTE service) I would be charged an eye-watering R1,999 for a router that retails for much, much less. I tried WhatsApp support - what a joke. It's like chatting with an uninterested teenager. So, like most people complaining here, I wasted 45 mins+ to talk to someone. They informed me they cannot tell me whether I received a router or not and that I will know if I receive an invoice. SERIOUSLY? How does a business operate like this? I persevered and wasted even more time and was fortunate enough to speak to Faiza, perhaps the last reliable WA support team member. After being on hold for what felt like a lifetime, she confirmed that I was never sent a router and that I would not be charged the "clawback". Great, I knew this already but as is the case with WA, I could not be given proof of what we discussed and I had to trust that I won't be charged. Faiza assured me that a note was left on my account. Fast forward two months. I get an invoice fro WA for R2k. So I go through the motions again, wasting my time to fix WA's ineptitude. This time the consultant confirmed that the note was on the system and couldn't understand why I was charged. Not to worry, Anda promised me it would be credited and that it would be escalated. Two days later, the debit order date is nearing and I still don't have a credit. So I call back. 45 mins of holding managed to put me directly with Faiza. She was horrified at what I told her. Moreover, there was nothing on the system to confirm that Anda had initiated the request for a credit. Faiza was, again, excellent, professional and tried to placate me. Hat's off Faiza So, should you use WA? Well, should you cut off your own hand if it's dirty? Should you run into traffic? No. No. And No. I implore everyone to NEVER use WA again. They absolutely do not care about service nor do they have robust systems nor processes to protect their client's interests and they will try to extract every last cent irrespective of whether they are entitled to or not. Will I receive the credit note? Who knows, I am sure that I will lay a charge of fraud if my card is debited again. There will be no excuse this time around. PS. I moved to Afrihost, they had staff who took the extra 1 minute to check and verify that fibre was in fact available and I'm paying less with faster speeds. So, I guess I dodged a bullet?
0 replies
60 months ago
You can't go wrong with 1-Grid
1-Grid is a 5-star hosting company. Their response times are excellent and their staff are always willing to go the extra mile to help you out. Antonio, Zuber and Jo-Anne all deserve commendation for their support efforts. Ismail in the sales team also went out of his way to help us with a backup solution.
53 replies
62 months ago
Trustworthy, reliable service
It is always a pleasure dealing with the Cannon Cool team. Good, trustworthy service is rare these days and Lenny and the workshop team are first class.
0 replies
64 months ago
Great service and professionalism
Our geyser burst on the 23rd of December, the worst time of the year to have a major plumbing issue. Byron's team took up the challenge and arrived early on the 24th and got to work. The job was made more difficult because they had to go in through the roof tiles (due to issues with the trap door) and they took it in their stride and had it all replaced, closed up and working by early afternoon. The team was extremely professional, they adhered to COVID protocols and didn't leave a mess behind. I'm pleased Van Deventer Plumbers was recommended to us, they've been a huge help
0 replies
64 months ago
Consistently great food and service
Having been late to the party with this establishment, I now understand why Oscars is always busy. The food is excellent and the staff are attentive, caring and friendly. I recommend Oscars to anyone who is willing to listen
0 replies
64 months ago
VW is not the People’s Car
VW does not provide cars suited to the climate and refuses to acknowledge common issues as faults, despite all the technicians alluding to the issue being extremely common. My 2013 VW GTi has had 3 water pumps in its short life. It’s also had two electrostats and a radiator. This vehicle has been serviced and maintained by VW at great expense. When it needed a fourth water pump, 6 months out of the 12 month warranty on the last repair (R17k) VW ignored my requests to cover it under warranty. The dealers won’t look further than what the computer says and if there are no faults, then there’s no issue. What’s more surprising is that other brands will honour warranties well outside of their limited span for these sorts of common issues (that suggest a design flaw). My 5 year old MacBook had a service program that lasted 4 years after the standard warranty. I guess that’s the difference between a brand that cares about their customers and their own brand reputation. My bottom line, don’t buy VW if you plan on keeping the car out of the warranty period and don’t buy a second hand VW. If you must, don’t use the dealers because they just replace parts. To add insult to injury, the water pump that failed 3 times on my car has been quietly replaced with a new, “superseded” pump, but that’s got nothing to do with the shocking lifespan of the old part, right? It blows my mind that VWSA doesn’t
0 replies
66 months ago
MiWay Only Operates TheirWay
Despite repeated unsubscription requests, repeated instructing the call centres to remove my name, I am regularly sent marketing communication and still receive calls regularly. I've progressed from a polite "No thank you" (which is often seen as a challenge to try and convince you further of MiWay's value) into outright rage and rudeness in a hope that this will mark my details as "do not contact". It doesn't work. The last call I received was on a Saturday morning and when I asked why I was being called on the weekend, the caller became rude and said "Some of us HAVE TO WORK on weekends" as if that's my problem and I was asking her to call me. Not sure who ignores their "leads" more, MiWay or iWyze? Right now MiWay is in the lead simply because of their rude sales agents. But it's a close race!
173 replies
Review Distribution
5 Star
8 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (33.333333333333336%)