MH
Mike H
Active since Nov 2009
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
No Winter Olympics screening!!!!!! Shocking!!!!
It is shocking that since been taken over by Canal 1 that the channels have been cut significantly. Now the Winter Olympics is not been screened. That is the first time and possibly the final straw. You will be losing me as a customer through this as the final straw. See ya cheapskates.
0 replies
6 months ago
TECH 5 Unacceptable Service Levels lately
I have found that over the last 3 months that the service levels and downtime have both decreased substantially. Thier Whats App for logging faults asks for name address and details and they do not acknowledge or respond to the outages and downtime. I was considering changing from DSTV satellite connection to streaming but that is too risky due to the lacklustre attitude and non service to outages. I have been with them for 5 years and will now be moving to a more reliable ISP provider.
0 replies
11 months ago
**** Alert.
The communication was very positive up until payment. Thereafter as soon as you mention an order number they then stop communicating. There are numerous whats app numbers and their admin email address all just ignore enquries. The shipping is well overdue. I will not use these ****sters again.
0 replies
17 months ago
Beware of Hisense and their after sales service on faulty appliances.
Have a Hisense TV and the picture has been deteriorating, and it is only 18 months old. I looked at the guarantee details and it is still under warrantee. I called the Hisense help line and they took down all my details and sent me a ticket number and said someone would contact me in about 3 days to arrange collection. I got a call 4 days later and they said they had to arrange a trip to collect and it could only be the following week which did not suit us as we were away that week. It is not as though Ballito is in the bush. They then cancelled the fault. When we returned from being away, I explained the experience rebooked in the TV in for a second time and got a new ticket number. The following day I got a call from a Richards Bay based company Smart Care Electronics (Edwin) who said they would collect my TV later that day. This did not happen and after I made a few unanswered phone calls he eventually phoned back and said the truck had issues and he would collect it on Saturday morning and if there was a problem he would contact me. No collection and no call happened and on the Monday I called the Hisense Customer Call Centre and told them of the situation and spoke to a Naomi who said she would find out what was happening and phone me back with the information. a day later and no feedback from Hisense. I called again the following day and spoke to a Zanele who just like Naomi apologized and said she would escalate it and call me back urgently with what was happening with the collection to fix the TV. Well that as well has not happened and we still have the TV set sitting awaiting collection to have it fixed and no feedback from Hisense. This experience is makes me rethink about ever buying another Hisense appliance and lets see if Hisense have the decency to respond to this complaint and expedite the fixing of the TV.
224 replies
24 months ago
Happy customers with Solar Instalation in Shakas Rock Ballito
Nick and Alfred from Solar Supply installed our Solar system in our home in Shakas Rock, Ballito and the competitive price, workmanship, speed of sevice and after sales service has been exceptional. My neighbor also had a system installed in her home and equally impressed. I would not hesitate to recommend them for any Solar Installation in and around the Ballito area.
111 replies
24 months ago
Excellent Service.
This is the 2nd time I have used Nightwing to uplift a document from an Embassy in Pretoria and deliver to my home address in KZN. Both cases they exceeded my expectations of collection and delivery within 24 hours. The cost was also very competitive. This instance was arranged with the consultant Shana Wakefield, who remain patient and professional throughout the process from quote to collection. We will definitely use their services again should the need arise.
53 replies
29 months ago
Amex Platinum Card - Client Contact and Complaints Desk just dont care.
I sent off a email on 13 November to Nedbank American Express Platinum Card bringing to their attention that I had done a reconciliation on my card statement and saw that there was at least 7 card payments that did not generate the rewards. I provided a full itemisation. This is by no means the first time I have brought this to their attention. I asked that they investigate, respond to me and remedy the problem. (To date no acknowledgement, apology or resolution). On 17 November I sent off a second request and copied in Nedbank Client Contact Centre and asked that they urgently update me on the outstanding query. (This was once again ignored and no acknowledgement was forthcoming). On 23 November I sent off a complaint to Nedbank Client Complaints Department and then received a reference number and was told that very soon a Client Services Manager would contact me. As at evening 27 November still no contact or update. What does a person have to do to get Nedbank to communicate with their customers and take customers seriously??????? The more the charge you the less they care about you or what are they hiding????
71 replies
37 months ago
Dont do Business with this company. They use misleading advertising and take 6 weeks to deliver what you didnt order despite paying shipping costs.
Ordered spare parts for my Robot Vacuum Cleaner. Advert showed 14 Pieces. I put it on the cart and paid and got a message saying order confirmed on 12 Feb. Got the delivery through Buffalo Shipping on 23 March after paying for shipping costs and 5 to 7 day delivery time. Then only received 1 piece. when I queried them they could not understand how I was confused. Even the order confirmation shows 14 pieces. I would not have done the purchase if I knew it was a ****.
53 replies
45 months ago
Frustrating and Shocking Service from Pharmacy Direct
Pharmacy Direct service levels have dropped significantly over the last few months. First of all we were told to use them for all Chronic Medication so as to avoid costs, so the meds that we were getting from Dischem we sent to Pharmacy Direct. After the first month they advise us that they cannot get stock of one medication and we must refer to our Doctor. We went to Dischem and they say they have loads of that medication????? Secondly this is the second month that they did not send one of the medications. The Whats App system keeps timing out as well. I suggest someone contact me to reduce my frustration. I take chronic medication to reduce my stress levels and their actions just send it up again.
536 replies
46 months ago
Chronic Medication and Pharmacy Direct.
We were told by our Medical Aid to move to Pharmacy Direct to avoid future co-payments on my wifes chronic medication. She always got the medication from Dischem with no co-payments for years. We had to get a copy of the Scrip and log it with Pharmacy Direct. Lo and behold they did not send the medication because Pharmacy Direct require a co- payment of under R150 and did not send the chronic meds.. For the last 3 years I got my medication from Pharmacy Direct and there was one medication that I had to pay for and they would send it and I would pay on receipt. From this month they did not send the medication and when I contacted them they agent said that their Finance Department had changed the policy. I asked for a email explaining this and to date nothing has been received? Very Frustrating and costs more than the co-payment to try and phone them and get put on hold for ages to resolve. They also do not connect when request a chat to agent on whatsapp messaging.
536 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
1 (3.8461538461538463%)
3 Star
1 (3.8461538461538463%)
2 Star
2 (7.6923076923076925%)
1 Star
18 (69.23076923076923%)