MO
Manqele O
Active since Feb 2022
15
Reviews
0
Industries
Reviews
15 reviews5 months ago
Don't send Old Black Mothers to Bluff MRP Home
I am extremely disappointed by the experience my elderly mother had at the Bluff MRP Home store. She purchased an iron which stopped working after only two days. When she returned it on the third day, staff refused to assist her, citing “store rules” that apparently prevent returns. This response is deeply concerning, especially since the Consumer Protection Act clearly states that defective goods may be returned or exchanged within a reasonable period. The store’s refusal is borderline non-compliant and reflects poorly on the brand’s integrity. What makes this even worse is the inconsistent and suspicious manner in which policies are app****. My mother — a Black older woman — was dismissed without consideration, yet I have personally witnessed the same store assist another customer without even requiring a receipt. This selective enforcement raises serious questions about fairness, bias, and the treatment of certain customers. As a long-time customer, I find it unacceptable that an elderly woman should be treated with so little dignity over a clearly defective product. This type of service is not only unprofessional, it is a damaging look for the brand, especially when it appears to depend on who the customer is. I hope the company addresses this urgently, corrects the conduct at this store, and restores confidence in their commitment to fair and lawful customer service.
53 replies
22 months ago
** BASH/TFG CONTRACTORS SELLING CUSTOMER PERSONAL DETAILS TO ****MERS!!!!
My courier collection was inadequately handled by Veronique, through an online chat. I had alot of back on forth regarding the collections of shoes. Main problem: TFG/Bash allows you to buy on 1 order from multiple stores and collect at any pick-up point/store. But when you have to return you have to go back to the exact store that supplies. NOT ANY TFG Shop. This posed an Issue as the actual store i bought this from was in gateway & I am based in the south coast & when shopping on their website all the products show up as if it's all one shop. I was eventually assisted by a Mbongeni in actually booking the courier, However I have faced an even bigger problem with one of their contractors. RAM Couriers collected the parcel and within hours I received an SMS that there was an outstanding balance with my booked parcel, now having faced difficulties already with BASH agents not booking the courier. I figured Bash was charging me for the collection as well. This was how RAM Courier through the assistance of TFG/Bash my personal information was leaked to online ****mers, and they accessed my bank account and swiped out money and got stopped by my daily limit. The SMS i receieved led to a website with details regaridng my RAM courier and had the RAM logo (Fortunately i took screenshots of these for some reason). I made the payment after beng told my RAM Courier had an outstanding balance, they accessed my banking details and did as they willed and got stopped by my daily limit. 1. I am referring my case at this current point opening a case with SAPS for ***** and violation of the POPIA Act 2. Lodging a complaint with the Consumer Goods and Services Ombudsman. I have no doubt that my personal details were accessed through the assistance of RAM Courier Drivers who were the only people that would'v known I had a parcel, the parcel weight and the cell phone number i used when they were collecting. BEWARE OF THESE ****MERS!! ASK YOUR ACCOUNT HOLDERS TO SPECIFICALLY NOT USE THEM UNLESS YOU HAVE MONEY TO GIVE TO ONLINE ****MERS
0 replies
22 months ago
RAM COURIERS SELLING CUSTOMERS DETAILS TO ONLINE ****MERS
My courier collection was inadequately handled by Veronique, through an online chat. I had alot of back on forth regarding the collections of shoes. Main problem: TFG/Bash allows you to buy on 1 order from multiple stores and collect at any pick-up point/store. But when you have to return you have to go back to the exact store that supplies. NOT ANY TFG Shop. This posed an Issue as the actual store i bought this from was in gateway & I am based in the south coast & when shopping on their website all the products show up as if it's all one shop. I was eventually assisted by a Mbongeni in actually booking the courier, However I have faced an even bigger problem with one of their contractors. RAM Couriers collected the parcel and within hours I received an SMS that there was an outstanding balance with my booked parcel, now having faced difficulties already with BASH agents not booking the courier. I figured Bash was charging me for the collection as well. This was how RAM Courier through the assistance of TFG/Bash my personal information was leaked to online ****mers, and they accessed my bank account and swiped out money and got stopped by my daily limit. The SMS i receieved led to a website with details regaridng my RAM courier and had the RAM logo (Fortunately i took screenshots of these for some reason). I made the payment after beng told my RAM Courier had an outstanding balance, they accessed my banking details and did as they willed and got stopped by my daily limit. 1. I am referring my case at this current point opening a case with SAPS for ***** and violation of the POPIA Act 2. Lodging a complaint with the Consumer Goods and Services Ombudsman. I have no doubt that my personal details were accessed through the assistance of RAM Courier Drivers who were the only people that would'v known I had a parcel, the parcel weight and the cell phone number i used when they were collecting. BEWARE OF THESE ****MERS!! ASK YOUR ACCOUNT HOLDERS TO SPECIFICALLY NOT USE THEM UNLESS YOU HAVE MONEY TO GIVE TO ONLINE ****MERS
53 replies
23 months ago
REFUND GUARANTEE ****MERS..
There is an additional charge for a refund of the ticket should there be unforeseen circumstances that prevent you from attending an event that Webtickets has. Buying a festival ticket that was away from where i was based and looking at the weather forecasts, I decided to add the additional fee incase the trip was impracticle. There happened to be a major storm in my area (event venue/area has heavy showers as well). But because I bad weather/vehicle and medical emergencies were 1 of the covers for the refund. I sent everything and I was "assisted" by a Jodi who took all my personal information then went on to tell me the money has been paid to the event organisers ?????? NOWHERE in the t&c is this process explained that after you've paid additionally to secure a refund you now have to go from pillar to post for that same refund YOU PAID EXTRA FOR!! That was the end of communication, No referral or steps on how/what must be sent to who. Also, why take all my personal details just to pay someone else ?? You're better off avoiding webtickets unless you wanna involuntarily donate to event organisers
53 replies
45 months ago
BLUFF SPORTSCENE CUSTOMER SERVICE NON-EXISTENT
21/07/2022 - Went there for a return and wanted to change some details on my profile to allow for online shopping since shop rarely keeps Sizes bigger than Medium. I get there I'm told by Samkelisiwe at checkout they're system is slow but to give them a call later on they can change the details for me via the phone. I call 22/07 in the morning to change y details I was told they're extremely busy right now but will call within an hour. They just called me back now (15:35) and I tell them I need my details changed. They ask for my account and personal details which I provide, then put me on hold then tell me to come to there store rather to change the details. THE SAME SHOP I WAS IN YESTERDAY AND TOLD TO CALL TO CHANGE MY DETAILS!! Not sure If they're aware of the socio-economical benefits of online shopping if such a big chain stores will still need customers to physically go to the shop to change details. GENERALLY THE WORSE AFTER SALES SERVICE ONCE YOU HAVE THE ACCOUNT CARD -
0 replies
46 months ago
OUTSURANCE CLIENT FOR 2 DECADES GETS ONLY R20 PREMIUM DECREASE
My retired Mother has used OUTsurance from the day she bought her house around 1998 (Bond Fully Paid now) took very good care of it and has had ZERO CLAIMS in the 20+ years.. 3 year's ago she bought herself a newer vehicle and also added it onto OUTsurance which they somehow convinced us increased her OUTbonus etc etc. She recently had a claim incident which I personally decided to cancel as We could not wait for the entire process after putting the claim as it's holidays and needed the vehicle fit for the road. I personally forked the money repaired the minor suspension damage(pothole) and Moved on. This review has nothing to do with the claim, but just gives greater perspective to my encounter. While on the phone cancelling the claim, I asked for a Premium review - To which I got transferred to a different department. Very helpful gentleman by the name of Marlin assisted me and the best premium review they could offer was a R23.57 decrease ?? So for a pensioner with no previous premium reviews, a house policy for 24 years and added a 2014 model vehicle the best they could do is adjust it by R20 NO CLAIM HISTORY NO PRIOR PREMIUM REVIEWS NO PREVIOUS PAYMENTS DEFAULTS - R23 is the value they've put on that client. Take this info and use it going forward - It might be you 20 years later receiving R15.
268 replies
48 months ago
YOUR PERSONAL INFO NOT SAFE WITH CARTRACK
I know cartrack has been selling client's information for a while because i took a tracker with them and every 2nd day a company unknown calls me and rushes to say they're calling on behalf of CARTRACK. Selling insurance, policies, trackers ??, warranties etc it's annoying to say the least but I've constantly overlooked that. Right now 20/05/2022 - 16:50 I get a called from 021 054 7946 - An aggresive male with no intro just rushing to find out If i have a tracker. I calmly ask who this is and what the call is in connection to - He says they have cheap trackers at CarTrack on special. I ask for his name he just says he's "MR. DLAMINI" .. Feeling uncomfortable and startled, I tell him we already have a tracker unit then he says "Ey okay" - Now in my head I know I have to document this so I ask for his name to which he says "NGISHILO DLAMINI KUSIZANI UKWAZI IGAMA NGOBA UTHI USUNAYO" - Translated to : I told you I'm Dlamini. Whats the use of asking my name cause you have a tracker ?? This could've been a scam or an actual person who works with cartrack or one of the companies Cartrack sells their client details to. Eitherway the frequency of calls after signing with cartrack and the negligence they prove towards your personal information is not recommendable.
0 replies
49 months ago
KZN VIP PROTECTION A BUNCH OF WOMANIZERS
Montclair Shoprite recently decided to add KZN VIP Protection onto their premises I think because of recent break ins and stuff, Good for them! However we recently had an issue with some of the armed guys who were in the parking. Parking was full is was the Easter weekend, on the 15/04. We get to Shoprite and in one of the parkings the security double parked on 2 lanes and we asked that they straighten their vehicles so we can also have a parking spot. They said the vehicle won't fit in the parking - which isn't true.. We waited(with no alternative parking because they were full) until they said they'll move but they just doing us a favor. My sister who was with her girl child responded that we usually park inside this parking lot and that area parks 2 vehicles, even the next person could've asked you to park in 1 lane. How is straighten your vehicle a favor towards us ? I guess we weren't supposed to question them at all. The Indian guy in the passenger seat and the light skinned black guy who was in the driver's seat instinctively started hurling threats and insults on how its not our yard we should be grateful and alot of derogatory terms in Vernac from the black guy live in the parking lot in broad daylight!! If any of this is ever questioned- please request footage from Shoprite Montclair - 15/04/2022 at around 11:30 - 11:45. 2 females and a girl child being threatened by 2x armed men supposedly there to guard the area! Wouldn't recommend them!
0 replies
49 months ago
Cartrack Location Wrong - Maintenance Unattended
I am an extremely unhappy client with cartrack & after sales service is the pits with zero to no regard of the next person. Firstly they have a wonderful feature where they pay you back IF they can never find your vehicle, Great! So upon taking this tracker package with them(I swear on my life you can ask for recordings) I asked the sales person WHAT'S THE CATCH ?? .. They replied No catch its just paying the premium. I then come across a story online of someone who couldn't receive this benefit because apparently one of the clauses is that you have to call every 3 months to test the unit. (The catch?) Anywhoo after hearing this, I decided okay. Not that big of a deal - although it would've been had I never knew!!! My issue this time, I was making the "routine call" to test my tracker device. Upon calling I was told they cannot pick up location this was the first contact made, I was told to hold for KZN Cartrack for maintenence. Call was transferred amid convo with all my details given the call was dropped and never returned! I decided to call again maybe the device would pick up. I was transferred to Thulasizwe on 13/04 from fleet management who told me the location of the device but was extremely wrong and I was told it was scheduled for maintenence SOMEBODY would give me a call. 5 days later, with no feedback I make the call which was answered by a Malerato which yielded no feedback. Few hours later I called again and was assisted by a Nicolette, Who then told me the vehicle was booked for Thursday. I should make sure the vehicle is ready at the location and my phone is answered. It is now the end of business day and not a single call even during the day of somebody telling me they will be making their towards me today. No contact. No feedback from anybody!! I called today and was assisted by Zenieda I think, and I was told to wait and if the person doesn't show up today I should wait til tomorrow and then call to reschedule??? What is the point of scheduling at all? How is that for inconvenience? Lack of consideration? Unprofessional? Why even schedule a date if nobody comes it's a "oh well, try again?" type of thing. Once again, I ask. I am making efforts for my vehicle to be fully functional should anything occur to my vehicle, BUT considering how this effort is 1 sided. Will Cartrack be liable for anything that happens to my vehicle after all the delays, lack of response and well not showing up for a day scheduled ?? If you value your car and ever want to consider the best tracking device with swift client service - Stay Far Away From Cartrack.
74 replies
49 months ago
FIRST FOR WOMEN LEAVES WOMEN STRANDED AT NGIHT!!
Had a car overheating issue last night and received the worse possible outcome for a service I thought was highly regarded. Called around 20:30pm for a roadside assist towing, I was asked if i feel safe to which i notified them I do not! I was told their said sub-contractor was on the way, An hour later with no feedback or breakdown coming I HAD TO CALL AGAIN - to which they inform their service provider LACOSTE TOWING does not have enough vehicles and they're busy. DOES FIRST FOR WOMEN USE ONLY 1 TOWING SERVICE ? IF NOT WHY COULDN'T THE REQUEST BE TRANSFER TO A DIFFERENT PROVIDER ? ARE THEY USING THEIR OWN FAVORITES WHICH RESULTS IN THEM NOT HAVING ENOUGH TIME FOR ANYONE ? I am extremely disappointed and feel as though first for women did not provide a service they constantly reassure - SAFETY FOR WOMEN. We live in the world's **** capital and First for women is constantly looking out for their pockets over their lives - Had it been a different scenario I would be lying in a ditch somewhere instead of typing this.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
2 (13.333333333333334%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)