DR
Dorianne R
Active since Jan 2023
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
ommendaCommedation for Exceptional Service and Quality – Checkers Sixty60 (Lambton & The Reef)
Dear Checkers Management Team, I am writing to express my sincere appreciation for the consistently outstanding service I receive from **Checkers Sixty60**, specifically through the **Lambton** and **The Reef** branches in Germiston. In an era where convenience often comes at the expense of quality, your team has proven to be the exception. I am frequently impressed by the **freshness of the meat and produce** delivered to my door. It is clear that your personal shoppers take great pride in their work; I have never been disappointed with the items selected. Whether it is the cut of the meat or the ripeness of the fruit, it feels as though the products were picked with the same care I would use myself. Furthermore, the **speed and efficiency** of the delivery service are remarkable. My orders consistently arrive promptly, and the entire process—from app to doorstep—is seamless. Please extend my thanks to the staff at both the Lambton and The Reef branches. Their commitment to excellence has made Checkers Sixty60 my go-to choice for groceries. Keep up the fantastic work!
0 replies
8 months ago
DISCOVERY ROBBING THE CONSUMER A MIROR OF THE ANC
Dear Dr. Gore, I am writing to formally request the waiver of the R2000 bank reinstatement fee as I seek to reactivate my Discovery medical aid and savings account. Having faced financial difficulties over the past four years, I am now in a position to resume my contributions and remain committed to Discovery as a long-standing client. Key Points: Multi-Product Relationship: I hold an Easy Equities account with Discovery, reinforcing my loyalty to your ecosystem. Unnecessary Barriers: Despite my willingness to rejoin, the R2000 fee is an unfair obstacle for a returning client. Broken Promises: Previous calls to your team resulted in wasted time (over an hour each) and unfulfilled commitments to follow up. A Serious Concern: Discovery’s reluctance to support returning clients—while maintaining indirect ties to ANC-aligned entities like Thebe Investment Corporation (via HCI’s 10% stake in Discovery Bank, per BusinessLive 2018)—raises questions. If Discovery truly operates independently of political patronage, why impose punitive fees reminiscent of state-style bureaucracy? My Request: Waive the R2000 fee to facilitate my full reinstatement. For me to activate my medical insurance with Discovery Health and my savings accounts are reactivated without penalty. I expect a resolution within 5 business days. Failure to address this fairly will leave me no choice but to escalate to the Council for Medical Schemes, the Ombudsman for Banking Services, and public platforms. I trust you will act in the spirit of fairness that Discovery claims to uphold.
53 replies
27 months ago
Best custeromer service
Dear Lift airline, I am writing to express my sincere gratitude for your excellent customer service at King Shaka International Airport. In fact this services credit for all my encounters i had with lift airlines. I had the misfortune of losing my wallet on the way to the airport, but thanks to your kindness and professionalism, I was able to board my flight without any hassle. I would like to especially thank the manager at Lift airline, who was very understanding and helpful in asssiting to recover my missing wallet. She showed strong.leadership skills and knowledgein her job as a manager. It a great comfort now in these days to see this. Yes and at the same tims showing compassion and consideration. I am truly grateful for the honesty and generosity of the stranger who returned my wallet, and for the exceptional service of Lift airline. You have restored my faith in humanity and made my journey a pleasant one. You deserve to be awarded the airport No 1 customer service for your outstanding performance. Thank you very much for everything you have done for me. You have made a difference in my life and I will always remember your kindness. Sincerely, Your name
0 replies
27 months ago
Riverside Hotel Durban 5stars
I travel a lot between provinces and I have to say that the Riverside Hotel is one of the top hotels in Durban. They have recently added some amazing features that make the stay even more enjoyable. Its more like a resort and not a Hotel. What really stands out is the hospitality from ALL staff members. The restaurant has delicious food and the manager Manny is not just effient friendly and professional but had a team that is passionate by serving the customers Mpilo and the rest of the admin staff works hars and goes above and beyond. I have to also point out Pendile that is always smiling and makes you feel at home. If it was up to me, Riverside Hotel should have a 5-star rating. It is a resort life in the city and I highly recommend it to anyone looking for a relaxing and luxurious stay.
0 replies
31 months ago
R14.01 (interest) Wonga harrasing me and breaking NCA
Dear Wonga, I am writing to express my deep disappointment and frustration with the recent handling of my loan account. On the 4th of August 2023, You debited my bank account with a final loan amount of R3256.11, I responded to an email dated 3rd of August, from your attorneys urging me to make a payment. I responded promptly on the 4th of August confirming that the payment had been made. Despite this, an additional service fee of R69.00 accrued within the same month, resulting in an outstanding amount of R14.01 and a total outstanding amount of R122.85. Following this, I was subjected to an excessive number of phone calls - I counted 50 in total - which is an unreasonable amount of communication for such a small outstanding amount. On the 17th of August, I received another email demanding payment as well as an acknowledgment of the debt letter. I responded on the same day, urging your team to focus on other outstanding creditors and requested a reprieve until the end of the month. I also made it clear that I would not sign the letter and asked for the phone calls to cease. Regrettably, the phone calls persisted and on the 22nd of August, I sent another email asking for these calls to stop. Despite this request, they continued, leading me to consider refusing to pay the outstanding R122. On this date, I am now in debt with an amount of “You owe R 191.85 today.” Does Wonga run daily interest? I will not be using Wonga’s services in the near future. I feel it is important for everyone to be aware that, as indicated by the attached June/July statement, Wonga appears to charge interest twice in one month. This does not align with good accounting principles. On reviewing my account further I am seeing that you are charging interest on interest which is a violation of the National Credit Act (NCAA). I am deeply disappointed with this situation because I have always been a diligent payer. This leads me to conclude that: a) My outstanding debt was paid in full on the 4th of August 2023. In addition to these issues, the unnecessary threats and incessant phone calls during August 2023 have done significant damage to my credit rating over a mere R14.01. To avoid further action from my side I am willing to give you 24 hours to rectify your books and send me a statement showing a zero balance. I hope this matter will be resolved promptly and fairly. THEY STILL HARRASING ME! I AM HANDING THEM OVER TO THE OMBUTSMAN. I DONT KNOW WHAT ELSE TO DO.
523 replies
32 months ago
Rocketeer robbing consumers
Dear and Rocket Net, I trust this message finds you in good health. I am writing to address a pressing matter concerning an online transaction, with the hope that your esteemed institutions can provide a timely resolution. In light of the sensitive nature of this issue, certain transaction details will be omitted for privacy. On July 7, 2023, I submitted an online application for Rocket Net's WiFi service with the intention of becoming a valued client. Unfortunately, my experience since then has been marred by a series of disappointments and frustrations. Despite initiating the process with the correct amount of R825 from my account, I now find myself entangled in a perplexing situation. Rocket Net insists that an additional payment is required, citing a lack of confirmation for my initial transaction. This inexplicable demand has left me feeling both uneasy and disheartened, as I firmly believe I have met my financial obligation. And that I would rather just cancel and ask for my money back. I've engaged with your customer service teams on a few occasions, specifically on July 24 and July 27, and after that under reference number 11996262. On both interactions, I was advised of processing delays and assured that my case would receive the necessary attention for swift resolution. I also had a lengthy conversation with your accounts department, However, the passage of time has only compounded my concerns. It has been over 60 days since the initial transaction, during which time my money has been held without any communication from your finance department. It's important to stress that my primary aim has always been to have this issue rectified. I expressed my preference for a refund over a phone call, emphasizing the urgency of the matter. Regrettably, despite my clear communication, it appears that my concerns have not been taken seriously. This lack of responsiveness has left me feeling unheard and undervalued as a consumer. My dissatisfaction extends to the broader experience with Rocket Net's customer service, tarnishing my perception of their professionalism. The challenge in confirming a payment made in good faith on July 7, 2023, for an amount of R825 that was not owed in the first place is deeply disheartening. As a conscientious consumer, I am not only surprised but profoundly disappointed by this situation. In today's rapidly advancing technological landscape, the persistence of this issue is perplexing. It has created unnecessary delays and inconveniences for all parties involved. Regrettably, this incident has eroded my trust in Rocket Net, a sentiment I never anticipated. I feel compelled to share my disappointment with my peers and acquaintances, urging them to reconsider their engagement with your services. As a last resort, I am contemplating raising my concerns on social media platforms, hoping to receive a response that reflects the urgency of the situation. I remain committed to finding a resolution to this matter and restoring my faith in Rocket Net.
120 replies
33 months ago
taking customer service to a new level
Dear Roseacers Hospital hope this letter finds you well. I wanted to take a moment to express my deep gratitude for the exceptional care and support I received during my recent visit to your Hospital. From the moment I arrived until the completion of my procedureI was overwhelmed by the kindness and professionalism displayed by you and your team. When I arrived at the hospital Ithat morning I was scheduled for a appointment at 9 a.m. with my gynie However due to an unforeseen circumstance I had to undergo a minor surgery and the surgeon was already prepared to operate. I was concerned about the potential inconvenience this might cause but your team handled the situation flawlessly. They made the necessary arrangements for me to go directly to the operating theater ensuring that I received timely and efficient care. After the surgery I was transferred to the admission part of the hospital. The paperwork was efficiently completed and I was amazed by the level of consideration and empathy shown by everyone involved. From the booking team and check-in staff to the sisters nurses and security guards each person I encountered demonstrated exceptional professionalism and compassion. When I left the hospital later that afternoon I was immensely grateful for the outstanding care I had received. As I walked to my car I couldn't help but reflect on the incredible work of your entire team. The commitment to the well-being of your patients was evident in every interaction and it left a profound impression on me. I also wanted to mention that when I was asked to fill in a post-procedure questionnaire I struggled to find any fault with the level of service provided. The only minor issue I encountered was the dryness of the toasted sandwiches I had after the surgery. Although it was a small detail it was the only aspect I felt could be improved upon. Everything else from the medical care to the genuine concern for my well-being was nothing short of exceptional. Once again I extend my heartfelt thanks to you R and your entire team for the outstanding care and support I received. Your dedication and professionalism have made a significant difference in my experience as a patient. Please convey my gratitude to everyone involved as their efforts have not gone unnoticed. I couldn't believe it when I received a call from Life Care Hospital apologizing for the sandwiches they had served me during my visit. It was a small thing but it showed their commitment to excellence in customer service. I was truly amazed by the attention to detail and the willingness to go above and beyond to make things right. It made me realize that true perfection in customer service lies not just in the absence of mistakes but in how an organization handles those mistakes and takes responsibility for them. Life Care Hospital had impressed me with their dedication and ability to turn a small mishap into an opportunity to demonstrate their commitment to their customers. It was a shining example of what exceptional customer service is all about. Thank you once again for everything you do. With sincere appreciation Dorianne Retalic 0832825736
60 replies
35 months ago
HOW DO I GET RID OF VODACOM
How Do I get rid of Vodacom? My contract ended in March 2023. Paid them for another month but my line is anyway suspended. BUT demanding another 2 months' payment for what? I have sent emails to customer care / CEO of Vodacom / OMBUDSMAN/news 24. My efforts have been fruitless. I cannot understand why I am being ****** and abused by a corporate company. Am I the only One?
106 replies
36 months ago
No reply
This was honestly my last resort but when I saw the other reviews! I was shocked to see an identical complaint and been a week with out my wifi. one technician came out and a cable must be replaced. he left and I never heard of seen them since. They are not answering calls or responding to emails or WhatsApp! sad but true
53 replies
36 months ago
USED AND ABUSED BY Mark Elliot Zuckerberg
What is on with the FacebookAE. help center/support?/contactt/ technical support. Its OK FOR FACEBOOK TO USE OUR PERSONAL DATA BUT WHEN WE WANT TO RETRIEVE OUR FACEBOOK ACCOUNT with decades of memories stored on their servers! theu just gohst you !!!!!! i have sent 10 help requests but NO RESPONSE ONE soon Mr. Zack you will see your ass! i call it KARMA
0 replies
Review Distribution
5 Star
5 (41.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (58.333333333333336%)