SB
Simone B
Active since Jul 2011
15
Reviews
0
Industries
Reviews
15 reviews32 months ago
Online Ordering System Shocking
Online Ordering process is shocking. Every month I struggle to get my goods. My goods get split up in a million different packages and often comes after '2-5 working days'. This month takes the cake. I've been waiting since the 31st of July for my order, still nothing. To the point now where I've asked to cancel the 1 part that is still outstanding. No one even bothers to phone me to give feedback on my order. I will never use the online ordering system again nor recommend it.
60 replies
52 months ago
Money lost, due to inability to use gift vouchers
I purchased a gift voucher for someone online, and now they can't use it, because Mr Price wants a reference number ( a number that neither the recipient, nor myself, has ever received). I tried logging a call to ask what this reference number is, and no one responds to my online message, nor can I get a hold of anyone telephonically. Did I lose R1000 now, because the recipient of the voucher cannot use it?? I also recently tried using a gift voucher someone gave me, on an online purchase, and couldn't, because I had to enter the reference number. Again, a number that was nowhere on the slips or the voucher itself.
53 replies
69 months ago
Nouvelle Pots disappointing and not durable
Be careful when purchasing Nouvelle pots, as they rust within months of purchase and the warranty doesn't cover rust. This is from the Nouvelle Website: 'Solid Die-Cast Iron Cookware Robust and long lasting. Cast iron's ability to withstand and maintain very high cooking temperatures, makes it very robust and durable, allowing it to be dishwashers and freezer safe. The enamel glaze prevents cookware from rusting and makes it easier to clean." The pots are not completely coated in enamel and mine definitely is rusting, after a few months.
0 replies
69 months ago
Not treating customers fairly and not being reasonable about returns
Purchased Nouvelle Pots from Cielo, which started rusting after a few months. Raised this with them, and despite trying to state my case that I followed the care instructions as per the warranty ( I even shared the warranty document to prove my point that I didn't do anything that wasn't advised ), they still refused to treat me fairly and accommodate my request. I was shown no respect and consideration ( and this matter wasn't treated with urgency) and didn't even bother engaging in conversation with me and constantly just said that the decision remains that they won't accept the return request. Hardly the way to treat a customer with no proof of wrong-doing and definitely not considering my rights as a customer-- I have the right to return defective products, within the warranty period, especially if I did what I was told to do. The care instructions you quoted in your mail, is mentioned no where in the document that I got with the pots and yet you never commented on my response. In addition, although you are convinced that the warranty doesn't cover rust, it is reasonable to expect you to, based on what I said, still try meet me halfway. I will definitely not be purchasing anything else from this store, because I clearly will never be able to return anything.
159 replies
86 months ago
Zameer and Nicole
Fast, friendly and professional service! Will recommend any day! Thank you!!
56 replies
88 months ago
Aggressive Marketing
I did a quote on the system and never indicated that I want someone to contact me, and despite me blocking the Hippo number and not answering once, Hippo phoned me 80 times over the period 31 December to today. This type of aggressive marketing is the opposite of customer-centric and very concerning. Please remove my details off your system and please stop phoning me. I will initiate the conversation with the company in question, if I'm interested. I was just looking to compare with what I have.
105 replies
90 months ago
Arrogant Behavior
Very dissapointed in the terrible service I've received twice now. First incident: I sent multiple mails advising that a personalised gift had incorrect spelling---to date, no response at all. And how is there no proper QA of outgoing items? Second incident: I took a chance and got another personalised gift with chocolates.. the book was covered, the chocolates not. When I queried, I was asked to send a photo to prove the entire gift wasn"t wrapped. How is a half-wrapped GIFT delivered to someone and why would I go to the trouble of lying about something like this? I find this behaviour extremely arrogant and will no longer support this company. And will definitely share my experience with others. Very disappointing. Netflorist is not cheap and this service to customers is unacceptable.
0 replies
94 months ago
Tupperware cost does not equal quality of product and service
Tupperware charges a premium price and markets a lifetime guarantee. It is for that reason I decided to buy Tupperware. A lot, costing me a lot of money, expecting the quality that goes with it. Having used a container once, it started peeling and now Tupperware is totally unwilling to replace the container, because the container shoukdn't have been put in the microwave. What use is such expensive containers, when you can't even put it in the microwave for 2 minutes, when 90% of what you contain, needs to be heated up at some stage? Plus, this was not communicated to me at point of purchase, otherwise I would never have bought it. And the returns process is inefficient, because there is no physical point of representation. Now that I need to return items, I see on the website how many faults are not covered under the warranty.--honestly not worth the thousands I paid now for plastic, thinking I was set for life and can't use majority of the containers, because I'm too scared it will peel or melt. This experience is most disappointing.
56 replies
98 months ago
Non-client centric processes
I am standing in the Makro Riversands store, waiting for a staff member to verify that my makro-issued voucher is legit. Not only has this taken 45 minutes already, but my phone was used to contact Makro Strubensvalley, trying to verify. The voucher is a slip, which you can clearly see was issued by Makro. Makro's internal processes is now inconveniencing me and not client centric at all. This is very annoying and disappointing.
106 replies
100 months ago
Inferior product and bad after-sales service
Purchased a Guess watch from Galaxy & Co Eastgate. Had to return it 4 times due to faulty mechanism and screen fogging up. Received a new watch, same issues recurred, and in stead of offering me a refund, as requested today( because this is the 5th time the watch needs to be repaired within a period of 3 years), I got bad service from the store. The watch needs to be repaired, yet again and Galaxy needs to start taking responsibility for this now, considering that they are selling a product of inferior quality, which is not my problem ( I know of another who is experiencing the same issues with Guess and I definitely no longer want this watch--also, the warranty expires this year, so there is no recourse for me if anything happens). Also, the store manager was very unhelpful and rude towards me, even after I said I would complain about the service. This is the last time I will purchase Guess or purchase from Galaxy & Co.
0 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
11 (73.33333333333333%)