TA
TUMI A
Active since Sep 2011
11
Reviews
0
Industries
Reviews
11 reviews16 months ago
Poor Service and Questionable Practices
This business does not even deserve a one-star rating. Their customer service is practically non-existent. I have been waiting since November 26, 2024, for them to arrange the collection of an order I canceled. Despite numerous attempts to reach out via email (Jason Modlinne at sales@scentimental.co.za) and WhatsApp (+27 63 906 1145), I have received no response. They do not provide a contact number for calls or a physical business address, which raises concerns about their legitimacy. Their products are subpar; perfumes barely last an hour and are not worth the money. There are plenty of reputable perfume stores that deliver quality and value for your money. Unfortunately, this business fails to meet even the most basic standards of customer service and product quality.
56 replies
41 months ago
SCAM
They "give" 5% discount codes to new subscribers knowing very well that they do not have a section to insert the code at check out. They don't even deserve the 1 star i have given them
0 replies
65 months ago
Makro SUCKS
MAK280453 - Why does Makro keep hiring useless customer service agents?!? I ordered a Trojan bike for my parents to be delivered in the North West province but I have since been getting phone calls and messages that the bike is being delivered in the Western Cape. I called the customer services contact number and spoke to a clueless agent by the name of Karabo. She was busy telling me what "she thinks" and I eventually asked to speak to someone who can give me facts instead of thoughts. The little ***** had me holding for more than 15 minutes as if i was calling with her mother's airtime!!! I eventually hanged up, and called again and spoke to ANOTHER AGENT who had me holding longer than i should have been AGAIN. I called for the third time, this time to cancel the order. Hear me and hear me well! I will NEVER set foot in a Makro store EVER AGAIN! You have lost a very good customer.. To think I spent more than R10k on alcohol when I was setting up my home bar makes me want to vomit.. I should have spent that money on a store that values its customers.
56 replies
68 months ago
Nedbank Employees Clueless
I paid the total amount outstanding on my credit card and froze my card but Nedbank still charged me a finance charge. Ive spoken to different individuals (including my banker) and none of their different versions of what happened make sense to me. I will be closing my account and moving over to a financial institution that have qualified individuals to assist their clients. Clients don't have to agree with everything that the bank does but the explanation given to clients must at least make sense.
0 replies
76 months ago
Finchoice sucks
FinChoice SUCKS and they're ripping off their customers! I called them on 13 Aug 2019 requesting for my settlement amount on my mobi quick account.. I paid the settlement amount on 19 Aug 2019..They're now claiming that i owe them R1900 and I'm informed its because i paid the settlement amout 5 days late!!!! How can 5 days "interest" of a R6000 loan amount to R1900??!!!!! Bunch of losers.. They don't even deserve the one star that I gave them!!!!!!
56 replies
76 months ago
Ram Hand to Hand Couriers SUCK AND THEY'RE UNRELIABLE
Their service SUCKS and they are UNRELIABLE! They don't even deserve the one star that I'm giving them.. Bunch of losers
56 replies
100 months ago
Telkom SUCKS ..It is making their OVER BILLING, the customer's problem!
I took up a deal for a modem at R199 per month. Two modems were delivered instead of one and I immediately returned the extra unopened modem to the Telkom store at the Clearwater Mall branch in July 2017. Despite the extra modem being returned, Telkom continued to bill me for 2 modems regardless of my countless requests (on email and social media platforms) to them to fix their invoices. I then decided to stop their debit orders and they terminated their service and listed me as a bad payer at the Credit Bureau while continuing to overcharge my account! When I told them that i wanted to cancel their contract as I was not happy with their lack of customer service, they told me that I would be required to pay early termination fee penalty. They only corrected their billing in January 2018 and they deducted R900 from my account on 26 January 2018. Despite the fact that my account is now up to date, they still have not re-instated their service. So i will AGAIN be expected to pay for the service that i never received! I logged a case number ********** 0 requesting them to credit me for the months that i was not using their modem/service and I have not received feedback on the matter. Had they billed me the correct amount in the first place, I would not have stopped their debit order. I am disgusted with their customer service!!
210 replies
116 months ago
MTN Super Store in Clearwater Mall (Opposite Foto First) together with its manager (ANTON) SUCKS!!!!!
<p>On 23 September 2016, I went to the store and explained to the lady that assisted me that I have an MTN number which I ported to Telkom Mobile because I took a contract phone with Telkom Mobile. I further explained to her that now that my contract with Telkom has lapsed and I have not renewed it, I wanted my number to be changed back to MTN.</p> <p>She told me that I needed to buy an MTN sim card and MTN will inform Telkom that I wanted to port my number back to MTN. I GAVE HER MY PROOF OF ADDRESS AND MY IDENTITY DOCUMENT for her to RICA the new sim card.</p> <p>On 24 September 2016 I left for Zanzibar and came back on 1 October 2016. Upon my return, I can only receive calls and messages but I cannot make or send calls and messages respectively. When I called the MTN prepaid customer services number 173, I was informed that MY NUMBER HAS NOT BEEN RICAd</p> <p>I called the useless MTN store in Clearwater (Opposite Foto First) and spoke to a lady who told me that I needed to go to their useless store AGAIN to RICA my number. I then asked to speak to their USELESS manager ANTON because I wanted to find out whether MTN will pay for my parking ticket seeing that I had already given my rica documents to the lady that “assisted” me on 23 Sep 2016 but she did not rica my sim card like she was supposed to.</p> <p>Anton was the rudest manager I have ever talked to in my entire life. I had to tell him countless times to give me a chance to speak to which he replied “ you can’t even tell me who assisted you” (referring to the lady that “assisted me” 23 Sep 2016) I AM NOT psychic. HOW WAS I SUPPOSED TO KNOW THAT I NEEDED TO MEMORISE THE NAME OF THE LADY THAT “ASSISTED” ME ON 23 SEP 2016 BECAUSE SHE WOULD NOT DO HER JOB PROPERLY. USELESS ANTON further told me that sometimes sim cards have to be RICAd more than once! What nonsense is that?! My family and I have had countless sim cards with all networks including MTN which we have never had to RICA more than once!</p> <p>If MTN wants me to go to the USELESS STORE AGAIN to RICA my sim card, they must ****** pay for my parking ticket AND USELESS ANTON WHO IS THE SO CALLED MANAGER NEEDS TO GO BACK TO WHATEVER MANAGEMENT SCHOOL MANAGERS GO TO FOR ANOTHER LESSON ON CUSTOMER SERVICES S****S BECAUSE PEOPLE RUNNING ****A SHOPS HAVE MORE MANNERS AND PEOPLE SKLLS THAN HIM.</p>
53 replies
134 months ago
Matter still not resolved
Please ask Sanele Buthelezi to give me a call.<br> <br> My matter in respect of Reference SM96453 has still not been resolved<br>
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)