WN
Walters N
Active since Jan 2012
15
Reviews
0
Industries
Reviews
15 reviews24 months ago
Complete Service Failure from MTN.
After numerous phone calls to MTN's Call Centre on "135" over the past 3 months, I still have numerous matters that have not yet been responded to nor rectified. Issues range from debit orders not going off on agreed to dates and in some cases not at all, to numerous promises for Supervisors and or Management phoning me back after being belittled by Customer Care Agents, to call being dropped and or cut off, or being placed on hold for 45minutes without any body again picking up.....This all point to gross breach of contract from MTN....
0 replies
26 months ago
Vodacom Call Centre Staff Missing
4 hours of try to speak to a vodacom call centre agent...with no luck. Tobi the automated response is useless....network still down and frustrated as hell...
58 replies
45 months ago
Alex. Forbes Massive Service Failure
After weeks of begging Alex Forbes to release my invested funds as a matter of urgency, I have once again been stonewalled and payment delayed...my family has officially run out of food....Thank you Alex. Forbes for your brilliant service........
134 replies
45 months ago
Rain - Major Service Failure...Again
My Rain monthly debit order did not go through and I attempted repeatidly to make payment via the website after logging on. Authentication was done with my preferred banking app and payment went through....hours later the Rain system has not yet update. We attempted to call the useless Support department and had to sit ans listen to music for almost 2 hours with NO awnser. Ended up cutting the call and phoning and selected to talk to new sales...guess what, call was taken within 10 seconds....miracle...problem has still not yet been resolved and hoping on a mircale that the call centre manager will phone back...wishfull thinking I know....
268 replies
60 months ago
Uber Eats Driver Attempted Breakin at Residential Property
On 16 May 2021 at 18h33 a Uber Eats delivery was done inside our estate to one of our neighbours. After completing the delivery, the driver stopped around the corner from his delivery address and walked back on foot afterwhich he tried to force his way into my property through my vehicle gate. When I approached and tried to confront him, he tan away, jumping on his s****** and raced off. Uber Eats can not be reached for assitance in identifying their driver. His first name and registration number is in my possession.
0 replies
63 months ago
Hippo - Kaelo - Medexpence Gap Cover - Extremely Poor Customer Service
Hippo Partner- Kaelo - Medexpence Gap Cover. In Mid November 2020 I underwent major back surgery. Due to the Covid movement restrictions and medical centers becoming temporarily off limits, along with December Shutdown, we started obtaining medical invoices from the various role players that had been involved in my surgery and submitted them to my fixed medical aid, after which some of the accounts came back only partially paid. We then started submitting the shortfall invoices through to Kaelo Medexpence Gap Cover as and when we received these documents. At first we were advised that ALL medical bills relating to surgery that were not covered, had to be submitted simultaneously, after which we pointed out that various finance departments working for the medical practitioners were closed during December 2020 after which they accepted the invoices being submitted when we received them. Between my wife and I, we have all but given up trying to get any service and or feedback from Kaelo, regarding the claims being submitted, as empty promises are made on telephone call made to them, and emails are being ignored and not being updated on their systems. In Mid Jan 2021, we submitted (upon Kaelo's request), a detailed statement from our medical aid, in order for them to process and pay the shortfall amounts to the various parties, but did not get any response from them acknowledging receipt thereof, or that the matter was being processed. We waited two weeks and started getting notices for legal action from the various medical role players, due to them not receiving any payment and or communication from Kaelo, as our Medexpence Gap Cover Provider...Various emails were sent to Kaelo querying this but we received no response. We finally received feedback that Kaelo would not be paying for some of these accounts, due to them not having received the invoices.... We again phoned them, and were tasked to again go back and submit all the medical role players personal statements (Which had already been done previously to Kaelo) in order for the matter to be dealt with. This was again done on 03/02/2021 - a email was forwarded to various parties at Hippo and Kaelo, again submitting these invoices/statements. Again not hearing anything from Kaelo, I phoned Kaelo on 11/02/2021 querying as to what was going on as we were once again left in the dark, not getting ANY feedback. Isaac Chanza; from Kaelo; indicated that our account/matter had been closed on the system and commented that he could not see any mention of the mail and or documents that had been submitted on the 03/02/2021, I subsequently forwarded the entire original mail to him which included all statements as previously requested by Kaelo and Isaac committed to phoning me back before close of business with feedback. Friday 12/02/2021 came and went with no feedback either. On Monday 15/02/2021 I again phoned Kaelo in order to confirm that they had received the mail and to get an update as to the matter....This time I was informed that the file had again been opened on the system, but no further information could be provided as the matter was now with the Claims department. Upon asking to speak to someone working with claims and or a Supervisor as I needed information as to by when and IF we would be getting feedback, I could not be transferred nor referred for what ever reason....Thus we are again playing a waiting game, hoping and praying that a manager and or supervisor at Kaelo could provide us with feedback....
56 replies
69 months ago
Haval SA - Dishonest, no integrity, no values, no quality..sounds like government.
And so, my story continues: Gearbox replacement was done on new 5500km Haval H2...still not happy with gearbox which is also grinding away into 2nd gear, causing further damage. Haval SA does not want to take responsibility for the poor quality of the vehicles and now passes all responsibility to me as the owner and the dealership who sold their brand new vehicle, to take the financial knock on their poor quality product. Haval SA representative having knowledge of faulty gearboxes and after market fixes, which Haval SA does not approve of...so what do we do now....
0 replies
70 months ago
Haval SA - H2 Poor service quality and problem solving
Good Morning At the end of 2019, I purchased a new Haval H2 Lux Manual (Red) in colour from Haval Centurion. The vehicle looked great, drove great, I was happy and most importantly...my wife was very happy as it was her baby! Until our problems started: Reaching approximately 500km, my wife phoned me hysterically after the vehicle's breaks failed whilst approaching the intersection of the R55 and the R114 in Centurion at just before 17h00 the afternoon, causing her to run through a red traffic light, narrowly avoiding a major accident. The following morning I drove the vehicle (without breaks) to Haval Centurion and voiced my dissatisfaction. The team promised to investigate and attend to the problem and three days later I had the vehicle back in my possession. The feedback I received was that the vehicle's master brake cylinder had failed (apparently a small rubber seal) causing the breaks to malfunction. The master brake cylinder had been replaced with one from another new vehicle at the Branch. (This I only learnt about at a later stage.) For safety, I decided to drive the vehicle for a while personally, as I needed to insure that my wife would be safe whilst driving the vehicle, whilst it is also the vehicle in which my children will be travelling most of the time. When I felt comfortable enough I again handed the vehicle back to my wife. Approximately 1500km down the line (+/- 2000km in total) I again drove the vehicle and noticed that the gearbox started grinding when changing from first to second gear. However this was not during every gear change and I thought it mite be that I was a bit quick with my gear changes, and attempted to change my driving style with no change in my experience of the gears still grinding from time to time, whilst attempting to pull away and safely pass through intersections, which now became a nerve wrecking experience. I again made a booking for the vehicle to be booked in at Haval Centurion for the grinding second gear. However, the job card provided and verbal information given to me by the service assistant contradicted each other with the one saying a adjustment was made on a bracket within the gearbox, whilst the other stated the bracket had been removed. I did not query this as it appeared as if the problem had been resolved. My negligence - As soon as my daughter arrived home from school, I learnt that she had forgotten her phone in the pouch behind the front passenger seat and phoned the branch and requested that the vehicle not be taken into wash after the work, as I wanted to get to the phone before it went missing....by the time I arrived at the branch, the vehicle had already been sent to be washed and the phone was missing. During the national lockdown, at approximately 4500km the gearbox again started grinding when changing from first gear to second, but due to the national lockdown we waited for the Centurion branch to again open and also had the 5000km mandatory service done at the same time. Upon receiving the vehicle back, the job card read that the gearbox grinding has been resolved and that a bracket had been removed that had been causing the problem. Four days down the line...the grinding gearbox problem again re-appeared and I phoned the dealership in Centurion and exploded towards to the workshop manager as I felt extremely uncomfortable with my wife again driving in a faulty vehicle. Due to a increasing on our work schedules; in this struggling economy in which thousands of people have already lost their jobs; we decided to wait for us to ensure our jobs first, before taking the vehicle back to the dealership for work to again be done as we could not afford again losing a day or two of work whilst the vehicle is being worked on. On, 22.06.2020 at 19H25, my wife phoned me in a complete panic as the vehicle was stuck in second gear directly in front of Diepsloot at the corner of the R511 and Ingonyama Street. I rushed out to the location and battled to loosen the gear from second, after which I drove the vehicle home, avoiding second gear all together. I again contacted Centurion Haval and requested a booking for my vehicle, but due to work engagements, can only afford to bring the vehicle in on 26.06.2020. Haval SA committed to have the gearbox replaced and whilst the work was being done, that a lone vehicle would be supplied...which never happened...Upon collection of the vehicle from Haval Centurion, I was informed that the gearbox oil was replaced and had been tested and was now running fine... Today 15/07/2020....the gearbox again grinds into 2nd gear....I am tired of this ongoing problem. All I was wishing for was a reliable, trustworthy, quality vehicle, that would keep my family safe...which I suspect might have been the vehicle I traded in, in order to purchase the Haval H2, I now own.
0 replies
97 months ago
Supa Quick Wierdapark - Great Service - Thank You!
I recently wasted a hour and a half waiting at Tiger Wheel and Tyre Lifestyle Centurion for a flat tyre repair and ended up replacing my own tyre in their parking bay an drove off very frustrated. I approached Supa Quick Wierdpark to assist with a repair of the flat tyre and was pleasantly surprised when wanting to pay, being informed that the repair was free of charge due to the poor service experienced elsewhere...great move Supa Quick....you have just won a new customer over that has ONLY dealt with TWT for the past 10 years.
0 replies
97 months ago
RCS / Game Stores Pathetic Booking Keeping
At the end of 2011 I walked into Games Stores, Centurion Mall with a smile on my face, as I was walking in in order to pay my RCS account in full and close my account...thus getting rid of debt. I made the payment in cash to the store after which I rejoiced and with a smile on my face asked the lady behind the counter for a scissors as I wanted to cut the card up. I still feel bad today because in the process of cutting the card, the orange scissor's handle broken and I still offered to but the lady a new one, which she declined. In 2015 (4 years later) I received a E-mail from RCS's debt collectors stating that I owe them +/- R 1,300.00 upon which I responded asking for more information stating that my account had been settled and closed four years earlier, upon which nobody responded. I contacted Lesego Modisane from the debt collectors and inquired about this account to which she promised to contact me once investigated...which never happened. Now in 2018 (Another 3 years down the line...7 years in total) My wife is suddenly contacted by the debt collectors threatening her with legal action if we do not pay immediately. I lost my cool and contacted the debt collectors and cut the call 40 minutes into waiting for someone to answer...I contacted RCS who does not quite understand the fact that the account was paid in full and closed in 2011....and still demands payment!!! Why did RCS not attempt to make contact with myself over the past 7 years? What happened to the payment made at Game Centurion?
106 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)