AC
Alan C
Active since Feb 2012
29
Reviews
0
Industries
Reviews
29 reviews9 months ago
From great to a bottom-feeder.
On July 1, my fibre connection was cut. Long story, but likely Webafrica neglected to pay Zoom. Another long story after which I lost my cool and cancelled contract effective end July. Then I was told the line cannot be reconnected because I cancelled! So I've already paid to end July, but I'm cut off because I cancelled! And Zoom cannot move me to a new ISP because Webafrica refuses to cancel at Zoom. So I'm paying the R999 to Webafrica for nothing. Such a shame that the once great Webafrica is now a bottom-feeder.
0 replies
33 months ago
Still the gold standard
After just submitting a negative review about a different online delivery experience, it made me appreciate the quality of the Takealot delivery experience. When living in a dorp like Saldanha, you get to know the delivery people (mostly the same guy) and the process is just flawless. And it's not like a couple of years ago when delivery was days. It can now be as few as 36 hours. It's a standard some of the competition cannot dream of matching. Keep it it up Takealot.
0 replies
33 months ago
Online store customer support needs improvement.
I've been fighting with the online store customer support about an order they insist was delivered. It was not. They showed "proof" by way of a courier delivery note. When I rejected that and asked for a signature, they said it was confirmed via a pin. So I went to the courier site. Delivery was more than 1000km away from my location and the pin was first sent to my phone then just about immediately sent to another phone and subsequently confirmed. Might this be a nefarious action by the courier? Perhaps. Yet it was me who was made to feel like a *****. Customer support did not bother to check whether maybe, just maybe, the parcel was not actually delivered to the correct province and town.
180 replies
44 months ago
Happy with the service in Saldanha Bay.
Zoom rolled out to Saldanha Bay a few months ago. I signed up because they have the only fibre backbone in the area. Things did not start smoothly. Delays and technical issues were a headache. Perhaps just teething problems since it is a brand-new service in the area. However, for the past two months (perhaps more), it's been a rock-solid service. Oddly, though, I have tried to upgrade from 100/100 to 200/200 on two separate occasions with no response from the ISP (WebAfrica). Best of all, with inverter backup at home, there's no loss of comms during Eskom's sleepies time.
134 replies
47 months ago
MTN F-LTE & Supersonic pathetic speed in Saldanha Bay.
My F-LTE service by Supersonic in Saldanha Bay has been terrible the past two-three weeks. I get as low as 1-2 Mbps at night and on weekends. Supersonic has been unable to resolve. Supersonic is an MTN company, so the buck stops at MTN.
134 replies
47 months ago
Supersonic / MTN: Once great, now sucks.
After a glowing review on 03 Mar 2021, sadly I need to write a different review today. For nearly two years the F-LTE service was excellent. For the past 2-3 weeks, it's fine during the day, but from around 3pm it gets slower and slower. From a peak of up to 90-100 Mbps, it drops to 1-2 Mbps by 8pm. This is not explained away as "speed is a tricky subject". 1-2 Mbps is just about useless. In desperation I applied for AirFibre. It was delivered and installed on Sunday. Connection is supposed to be same-day. It's now 4 days later. Nothing. I have called numerous times for both issues. "We apologise and will get back to you." or "We have notified the project manager and will get back to you." Turns out, I have to phone the next day to get told the same thing. The only thing that keeps me from cancelling is the lack of competition in the area. With fibre imminent,
670 replies
48 months ago
LED lighting solutions
I bought a few products from this label. Pricing and packaging is attractive. Sadly, the quality is terrible. The rechargeable LED lights lasted less than 4 months. The three ceiling lights I bought are terrible quality. The housings are flimsy and do not hold form. I will need to buy replacements within a year.
0 replies
48 months ago
Incredibly fast service - again!
I had reason to buy a second inverter solution. After six months flawless operation with my first LoadShed Box, it was a no-brainer. I ordered a single battery unit on Friday. It arrived on Monday! I installed it in time for the 18:00 loadsh*tting event on Monday. And I live in the boondocks. A great local-is-lekker company! Well done guys! Jono, thanks for the follow-up call to ask whether I received the unit and was satisfied. That's great PR.
0 replies
51 months ago
Snuggly's terrible customer communications.
It’s a good feeling to leave a positive review. Sadly, this is not one of those. I stumbled across snuggly.co.za when looking for a Valentine’s gift for my wife. They supply cotton bathrobes that look very good and I’m sure my wife would love one. I ordered one on Jan 29. Expected delivery Feb 7’ish. The site has a caveat that supply shortages can affect the delivery date. That’s understood. The problem is I sent three email queries for a status. Feb 07, Feb 08, Feb 12. I received no replies. And, yes, I checked the Junk and Bin folders. I have opened a dispute with FNB’s fraud department. This is so sad. It could have been avoided with a short email to say they are experiencing supply problems and the bathrobe will be delayed until March. Instead, they are about to fight the might of FNB and deal with a bad review on HelloPeter.
53 replies
53 months ago
Shoprite - a giant in the online space
Few will care about this opinion, but here it goes anyway. Shoprite stores are, to be brutal, located in low-income areas. So it is easy to dismiss Shoprite as a low-income retailer. Big mistake. Shoprite is the giant behind Checkers, and they are kicking ass. Checkers Sixty60 has blown away the competition. They under-promise and over-deliver every time. They cover areas such as Saldanha Bay months before Woolies and PNP. I have switched most of my routine shopping to Sixty60 for that reason. The Shoprite sites support every darn browser I use, while PnP and Woolies fail miserably. I am compelled to support Shoprite because they are clearly the most competent online supermarket in the country.
0 replies
Review Distribution
5 Star
9 (31.03448275862069%)
4 Star
2 (6.896551724137931%)
3 Star
2 (6.896551724137931%)
2 Star
3 (10.344827586206897%)
1 Star
13 (44.827586206896555%)