CF
christian F
Active since May 2012
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Disappointing service
We use this facility on a fairly regular basis. Today, 27DEC25, we used this facility again to request a Wash and Vac. The customer service has deteriorated over the last couple years. In the beginning upon arrival at the wash bay, one was met and all details and inspection were carried out. Then it went to a customer having to step into the office, for the vehicle inspection and details. Today, although I was observed standing by the vehicle and no-one meeting me, for me to step into the office. Where I was asked for a contact number and what would be required. No name requested. Was then advised cost and time it would take - 2.5hrs and that a SMS would be sent when ready. The vehicle arrived at 09h40, SMS was sent at 12h15. I took my keys and paid, went to the vehicle and noticed rite off the bonnet was not properly attended too. Even the Roll-Deck. This was obvious, even in the artificial lighting. Took the vehicle home and inspected again. Only to find that no proper care was taken in the cleaning of this vehicle. The bonnet not only still had the dirt marks but also still had the paint splatter. The grill and bumper were also not attended too properly. The Roll-Deck shows that it was wiped from 2 sides, leaving a section in the top middle unwiped. This is all very disappointing and makes one wonder if Kwik-Fit really cares about s it's serviced OR is just a means to an end.
0 replies
39 months ago
Bad Service
Nedbank Table Bay Mall, Table View This branch is getting worse by the day. Make mistakes don't except ownership of their own mistakes. In this instance the Consultant and the branch manager. They cancelled credit card that were not supposed to be cancelled. Instead of reversing the mistake they ordered new card. Its now 2 weeks and still no credit cards. On last call, the new branch manager was out of office. This is just really bad service. NedBank may as well close this branch altogether. There is absolutely no hope at all for this branch
0 replies
59 months ago
BAD Brand Commitment and Support
As a long standing customer of the brand I am disappointed beyond belief, actually more like ****ed off to a point of no return. I chatted to a BMW Motorrad Staffer via the BMW Motorrad FaceBook page. Regarding a K1600 Grand American. Wanting to know if their actually was stock in ZA. Was informed that there was going to be a special on this Machine. Was then informed to wait till the coming week in which this special would be released. They were informed I could not wait till then as I had monies invested with a non BMW Dealer who could not deliver on their promise. I then asked if this was the special on the degusting metallic yellow bike and was informed that if I did not like to yellow I could order the Black one. Was sent the link and unable to configure to the Black machine. BMW Motorrad Staffer was advised not possible to order Black via the link and the BMW Staffer advised then to contact the dealer. Contacted the Dealer, who was taken by surprise and requested a copy of the conversation. This was given. BMW Motorrad ZA turned round to say A) they have not clue as to which BMW Motorrad Staffer I had chatted to and B) this would be a build to order wait 3months with no indication of price until the bike arrives in ZA. This is terrible, to say the least and extreme bad Brand commitment and support from BMW Motorrad ZA, that they are unable to deliver on their own promises.
0 replies
59 months ago
Poor beyond anything I have ever.........
I am extremely, in fact, more than extremely upset with HONDA ZA Motorcycles. After weeks of seeing if HONDA ZA can import a Goldwing GL1800, 2021, manual in Black. The answer was no, due to colour allocation from Japan. This is a special order, for Pete's sake. One now has to settle with Candy Argent Red. So we order and pay for a Manual Candy Argent Red GL1800 2021 edition. Not at Cash Discount price either, as HONDA ZA wants full price. SO, cash transfer was done, this morning. Get a call from the dealer later in the day, advising that HONDA ZA is advising, not possible to get said Goldwing, due to factory production being the Goldwing DCT model. This is now strike 2, as they say. I am more than livid with HONDA ZA. HONDA ZA suggested to dealer I may want the DCT model instead, as there is an production order in at the factory and the waiting time is less. Not at the price being asked for a Goldwing DCT. Thank you very much I am an avid bike rider and as a bike rider, one chooses manual gear shift, as this is part of the whole wind in your hair experience. My bikes have been and is manual: are ridden beyond the 100.000km mark and still live to tell the tale. HONDA ZA had better get their act together really quickly, with an alternative to- for their grossly inadequate support and a stuff-up of major proportions. HONDA ZA - give me a DCT model, at a price closer to the Manual model and then perhaps I will consider. Would be even better if the Goldwing was Black in colour.
0 replies
66 months ago
The Most disgusting Customer Service Ever
If there is one thing that gets me really angry and upset, it is disgusting customer service. We wrote our first email to them on 07NOV20, nothing happened. The escalation email was sent of 13NOV20, still no response. This was followed by a phone call. Still no Service. This was followed yet again with a call on 16NOV20, was transferred to a Team Leader Olga, who wasn't even in the office, but driving her car and promised that an email would be sent by End Of Business 16 November. Nothing arrive and another call was placed at 08h30 17NOV, upon which the agent advises a mail will be sent shortly, but could not define shortly. I have to go for an Operation on the 19NOV and am still no closer to finding out how much they will pay from the GAP Cover. Thus have no answers to give to my surgeons. I find this the most unacceptable service I have ever received from any company. Sirago should be put out of business at this rate.
56 replies
71 months ago
Bad Customer Service
Vodacom may have the biggest network, as per their own saying soi. They definitely do not have the the best Customer Service, at all. Seems that working from home, if this can be believed, lately. As everything seems to be a Covid-19 reason, as to why something can or can't be done. Agents are unable to explain a discrepancy from actual information, as opposed to what is it shows on the Vodacom App and website. A number of calls later and being told they have no idea and that someone will call, which also never happens. Vodacom is synonymous with not calling back. Agents have not got a clue as to what is happening or how to solve specific issues as per the above. At present unresolved.
105 replies
71 months ago
Poor Customer Service
Placing orders online is easy, but the delivery fee is being charged. Makro, however, decides on their own to split orders. So one then collects from the store. Store advises refund will be processed for the delivery fee. After 3 weeks many mails and calls the refund still has not taken place. Calling the Call Centre is problematic senior managers don't advise correctly and all Makro wants is emails, yet they don't respond. For a Massmart owned Store this is disgusting. Unimpressed, angry and not very happy about having been duped by Makro as a longstanding customer.
105 replies
72 months ago
The whistle is leaving the kettle
Having purchased a Berlinger Haus Kettle, via a third party October 2019 and then being replaced due to damage, prior to use. This kettle is in constant use on a gas stove. Not only is the paint around the belly discoloring to a gold colour. The kettle cannot be cleaned when it is hot, as the paint tends to rub-off. The pain is very susceptible to minor dings. This is very poor quality for a supposed premium brand item.
0 replies
72 months ago
Worst Service
E Toll is the most incompetent service there is. They have no standard procedure. You walk into the Customer Point of contact, to pay, give you registration number and finished. I am an out of Gauteng ZA resident. When you call the service centre, you have to go through a lot of loops by the time you get any answers on your query, if you even get answers, without loosing your cool. All the time you are paying for the call. E-Toll is disorganized, disrespectful and rude at best. Don't listen when you give them information. Is it any wonder that E-Toll is not able to get their fees paid.
0 replies
72 months ago
Worst Service
E Toll is the most incompetent service there is. They have no standard procedure. You walk into the Customer Point of contact, to pay, give you registration number and finished. I am an out of Gauteng ZA resident. When you call the service centre, you have to go through a lot of loops by the time you get any answers on your query, if you even get answers, without loosing your cool. All the time you are paying for the call. E-Toll is disorganized, disrespectful and rude at best. Don't listen when you give them information. Is it any wonder that E-Toll is not able to get their fees paid.
0 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (27.77777777777778%)
1 Star
10 (55.55555555555556%)