LM
Lucien M
Active since Jul 2012
16
Reviews
0
Industries
Reviews
16 reviews14 months ago
Got an issue, sorry you cant talk to anyone.
Ordered clothing via the app, they failed to deliver after I paid extra for next day delivery. After 2 failed attempts they cancelled my order and refuse to refund me, my entire amount, stating that the courier fee is non refundable. Their reason is that they couldn't get a hold of me. They were using an old number of mine, yet they could call me on the correct number to notify me the order was cancelled, they correct number which was on their system. So to notify me of the cancellation, they knew how to get a hold of me but not for the delivery. Then when I called them, they just said sorry the R90 will not be refunded. I asked to speak to a manager and was repeatedly told I cant speak to a manager, they can only escalate my query. Having been through this process before, this is their way of giving you the same news but in writing where you can have no discussion about it. They escalate it, so you cant talk to anyone and then in a few days you just receive a email, stating the matter was investigated and the refund will not be done, so you as customer cant dispute it, because the only way you can try is by calling the call center and then the loop begins again, "you cant talk to anyone - its escalated - email stating your refunded will not be done" Clever way to avoid unhappy customers. Surely a customer driven company would allow you to speak to someone that can give you an answer, not just a call center person that reads answers prepared for them in a manual. After I refused to accept it, and insisted on talking to a manager, I was put on hold until I eventually dropped the call 30min + later. So basically , you cant talk to anyone who can resolve your query and if you refuse to accept it, we will leave you on hold until you drop the call, 1st class service.
0 replies
17 months ago
Your stuff is not our responsibilty
On multiple occasions we have had issues with IE just not caring about their customers, they treat our shipments however they see fit and when things get damaged, they just say, sorry not our problem, you should have taken additional cover, that's "******ion" because they are basically now forcing us to buy more cover in order to safe guard against their staff and how they handle our packages. They give you all these stickers which you need to have on the box, like Fragile etc. This next sentence is an example not real life, its too make a point. Then their driver trows your box over a customers wall because no one was home, the item breaks and when they return the damaged item Internet Express just says, sorry for you but you didn't take additional cover so its your loss, we refuse to refund you for the damaged shipment. Does this sound fair to anyone, why send the fragile sticker with the item if that still means things will get damaged unless you pay more money.
0 replies
17 months ago
Useless Vox as Always
So I wrote a review a week or two ago, about the poor service of Vox, I was called by a guy names Ethan, he told me he was handling the issue. Now I get a bill for R1000 to cancel a contract that was month to month and notice was given all the way back in July. Tracey who as I mentioned in my previous reviews has now told me, the reason I am being charged is because I cancelled with in the 1st year. 1st year of what??? a 4 year old month to month contract?
71 replies
18 months ago
Useless MTN
I have had a contract with MTN almost 4 years, suddenly in the last 3 months they start charging me a different amount to what I have been paying all along. I have called them multiple times and they advise that there is a promotion fee on my billing which never use to be there. The promotion fee is apparently an indication of a device been added to the contract. I am almost done with this contract so why would I add a device 18 months into the contract?, I have asked them to remove it because it was not something I agreed too. I always get told "We have logged an investigation into the issue" then nothing happens and debit order day comes along and the wrong amount keeps being taken. I am tired of spending hours on the phone with MTN trying to get this resolved and nothing moves forward. For a brand like MTN to provide such poor service is unacceptable. Can we not do our jobs?
71 replies
18 months ago
Useless Vox Telecom
I have recently tried to do a change of ownership with Vox in July, this they could not grasp and after more than a month, with them not being able to get this instruction, I decided that the only way forward is too rather cancel the contract and find a service provider who actually knows what they doing, once again Vox proved that they do not possess the mental capacity to grasp simple instructions repeated over and over and over. After about 2 month I receive an email stating that the contract is cancelled, yet for the last 2 month they are still charging me for the supposedly cancelled contract, when I query this I get told it cancelled I must contact the accounts dept, after multiple emails I have still have not even had a response from the accounts dept. Tomorrow the debit order will go off and then they are still going to tell me it cancelled. I have been with them for the last 3/4 years, their technical support is useless, I had a problem straight after installation and I tried to get it resolved, I spent probably 3 month going back and forth with them to get this resolved, shock horror, we never got it resolved, I then had to find a 3rd party solution to fix that issue. Their sales team brilliant, their after sales & technical Dept, basically a bunch of trainees who don't know what they doing.
177 replies
31 months ago
Customer service is non existing
From day one after I signed the contract I have had nothing but poor service, you email people and just never get a response. First it took them 2 weeks to install the unit, secondly the unit stopped working with in 3 hours of it being installed and every so often my unit will freeze for 24 hours or so, making tracking basically useless. I couldn't get a hold of them via the usual avenues, which worked well to get me signed up but there after those avenues disappeared, Hello Peter then became the only form of communication they respond to, bit frustrating but whatever gets the job done, I have been counting down the months until I could cancel, now I am having the same issue cancelling my contract, I get sent "request for cancellation" form but once you complete them and send them back, no response, I have requested confirmation that everything has been received and in order, guess what NO RESPONSE, sent multiple follow up emails, NO RESPONSE, so I have come to old faithful " Hello Peter", sure this is going to get me a response as it seems to be the only working line of communication.
262 replies
32 months ago
Value for Money Picnic
Took my Wife for a picnic at Stonehaven on vaal. From the moment we arrived the staff were exceptional. Everything was ready and look very beautiful, The service was prompt and friendly, we always had someone checking on us and making sure we were looked after. It was a great afternoon and this Picnic was value for money, there was so much food, we had to bring some of it home. This is well worth it. Thank you to Magda and her Team from Stonehaven for an awesome afternoon.
0 replies
43 months ago
Breath of fresh air
Untamed Technologies is an excellent company for anything home automation, home entertainment and much more. I bought a Sonoff Gate & Garage Automation WiFi Switch/Relay. Firstly their prices are unbelievable. So much so I initially thought it might be too good to be true, but to my surprise it wasn’t. They have a vast amount of products. Wynand is extremely knowledgeable. The products work like a charm. I now have installed 3 at my house and I am going to buy more. I have so many new products to still try out. Home automation is an exciting thing at the moment and Untamed Technologies is just the company to help you find your way. Thank you Wynand for your assistance.
0 replies
45 months ago
The Greatest example of what customer service should be.
I dealt with a Lady by the name of Denise Vockins, she was amazing, she was accommodating & helpful and went above and beyond to assist me with my sale but also to resolve any issues that I had. Finding a company and sales people that provide such exceptional service these day are rare. I highly recommend Omnisurge and compliment them on their excellent staff. Breath of Fresh Air dealing with them. We need more people and companies like them.
0 replies
53 months ago
No Customer service
I use pay city to pay fines and renew my car license disc. Normally no problem. This year I wanted to renew my License disc in August I have done before and I was advised that my license disc wasn't due until end of October. Mid October I applied to renew my disc again and then I was contacted to say that I now have a penalty fee on my disc renewal as my disc expired in August, I then refused to pay the penalty as I applied to have it renewed before it even expired, only to be told its not due yet. So I sent all the communication through to them to resolve the issue. That was end of October, every week I email them on an update and every week I get told they are escalating the issue. The penalty now has probably escalated as well and yet I have no feedback nor a license disc. Should I get pulled over I will also probable end up paying a find for having an expired License disk. This is poor service and unacceptable. The consultant which I am dealing with is someone call Ashleigh Jacobs. This is also the same consultant that told me that my disc was valid until end of October when I applied in Mid August. Hopefully I can get this resolved using Hello Peter and then find a reliable company to assist me in future.
53 replies
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1 Star
11 (68.75%)