PB
Phillippa B
Active since Aug 2012
15
Reviews
0
Industries
Reviews
15 reviews76 months ago
Wish I had never heard of this service
Don't use this service. They are costing me more money, I wish I had avoided them, since my interaction is a very expensive one. I went for the license renewal. They phoned and confirmed my documents and delivery of my license. I heard nothing and then after a few weeks I emailed to see where my license was and was given an automated reason of why it was refused, that meant nothing to me. ("Vehicle registered in company". It is not a company vehicle) I was then informed that I was "already refunded" and "apologies for the inconvenience". How is this acceptable? I was never notified of the refund, nor the fact that the license renewal had not gone through. Now my license has LAPSED and I will penalised. They have COST me money because of this. I have since been ignored. If I had not known of them, and done the renewal myself, I would not have any penalty to pay, since it would have been done in time.
122 replies
90 months ago
Telkom Mobile deducted money far too early
Deducted money way too early. Only due on the 31st, now they have deducted on the 14th with no notice. I went into arrears and now have bank fees to pay through no fault of my own. Very upset.
0 replies
100 months ago
Wont cover my Galaxy S7 Edge screen replacement
I contacted the ADH premium department today to have my phone screen repaird for the second time. The told me that I only get one repair. This is completely untrue since my phone falls under their much advertised ADH premium policy, and on their OWN webste says the following. " The ADH Standard Service Offering includes the following benefits within a 24-month period: 1 Screen repair and 1 liquid damage repair OR 2 Screen repairs OR 2 Liquid damage repairs " When I bought the phone I was told TWO replacements. When double checking the ADH policy online I found http://www.samsung.com/africa_en/support/ADH.html With the above quite stating that the policy covers two replacements. Disgusted that they are trying to get out of this. It was the only reason I bought Samsung over Apple.
166 replies
106 months ago
Misleading advertising and poor business ethic - DOODLES-CAFE
<p>Not super impressed with this online store so far.</p> <p>A friend ordered items for her and I that were all in stock (especially, so that we wouldnt have to wait) and now there is a big delay on the order due to items being out of stock, I am talking *many *weeks of delay, not a few days. The attitude is 'Do you still want the order?'</p> <p>I have shopped at other stores and when they messed up like this, they would send the items in batches at their own expense. The order is not small by any means. It doesn't seem like they care about their customers, in my experience so far.</p> <p>I tried to post the above complaint to their facebook page and I see that they 'review' all posts before allowing them to be submitted. This seems somewhat deceitful, since I cannot now tell if this is a common business practice of theirs.</p> <p> </p> <p> </p>
0 replies
106 months ago
No response to complaint
<p>Ive contacted them 3 times and habe not heard anything back.</p> <p>There was a problem with this order. 380419. </p> <p>I ordered a 3 cheese pizza and it had no spring onion. This is not the first time. it happened before and no one responded to me. </p> <p>ALSO the feta was off! It tasted like wine. Awful. It was clearly old.</p>
0 replies
107 months ago
Not paying an account and not allowing me to cancel my membership
<p>Ive emailed them many, many times since last month that I want to cancel my membership and no one has gotten back to me.</p> <p> </p> <p>There is a bill they havent paid, and no one will tell me why.</p> <p> </p> <p>I am so fed up and I can't leave. I pay R2500 a month, and I wasnt covered but cant cancel.</p> <p> </p> <p>How is this fair? No one responds to me.</p>
168 replies
107 months ago
UNauthorised Billing for "PROMO" bundles I never signed up for
<p>I was billed twice last month and once again this month.</p> <p> </p> <p>I complained and was told that I was credited. I was told that the PROMO bundles I never signed up for (which are Promo - so WHY am I being charged?) were canceled.</p> <p> </p> <p>I have to check every month now to see that they aren't stealing from me, and I went online to check, and yes - yes they are!</p> <p> </p> <p>My account has not been credited, and I am still being charged for these suspicious PROMO bundles.</p> <p> </p> <p>They say they are fixing it, but I think people should be aware and check their statements carefully.</p> <p>Very unethical.</p>
168 replies
107 months ago
Very unhelpful "Premier" Service/
<p>I sent through a query about money deducted from my account, and was told that it wasn't deducted and to please check my history. Of course I checked, hence me querying it. I responded to Busisiwe Cindi and told her to please check. All I got was a generic email to fill in a form. I then asked if she could see the transaction I mentioned. She then told me it was debited from my credit card, and offfered no insight. I was asking who deducted it and why. She told me to fill in the form, which I did. I attached many screenshots and went to a lot of effort collecting the correct information(Jun 9). Only to get NO response. I emailed again complaining about service(13 Jun) no reponse. I emailed again to ask for her to put me in touch with someone who could help me(14 Jun). No response. Sent question marks (19Jun). Nothing. Again I asked what was going on (Jun20) Got a response to say money had been credited into my account. That was it. No explanation. No apology. I still dont know why the money was deducted. Or who refunded me. Since she obviously couldn't be bothered to help me, I asked for the email address of the fraud dept. which she never sent. She is a terrible employee, and I hope I never have to deal with her again. What an uncaring and disintered attitude. If this is the attitude that represents FNB, I will be keeping my banking options open.</p>
280 replies
112 months ago
Accidental damage cover not being honoured (ADH Samsung)
<p>The reason I still buy and recommend Samsung over Apple is because of the ADH policy that they offer on their flagship devices. I have even bought this phone as a gift for my husband I am so impressed by the service. </p> <p>They tell you to register as soon as you get your device which I have diligently done since my first s3. </p> <p>I registered with my new s7 edge immediately, and now, for the first time, I am trying to make a claim. </p> <p>They are giving me a total runaround, asking for a copy of my contract, and Vodacom is being totally unhelpful because I purchased my phone in store (on contract) and not online. Apparently this is an anomaly of epic proportions, since it will take 2 weeks to get me proof (it's been two weeks) and I've not yet received anything from them.</p> <p>Granted, as ridiculous as it is, it's not Samsungs fault that Vodacom are finding it so hard to assist me.</p> <p>Regardless though, had I known I would need the contract, I would have kept a copy. No where when registering for ADH was I told to keep my original contract. It's absurd since I've installed the app on this very device and Registered. I've done everything I was told to do in order to be covered. </p> <p>I feel like this is a way to avoid having to honour their obligation. And feels like false advertising.</p> <p>In the meantime I sit with a phone that has a cracked screen, and is susceptible to water damage. It would be easier to get an apple and claim from insurance in future. </p> <p> </p>
56 replies
113 months ago
Don't trust them with your account. Not refunded for returns
<p>I made returns on my account and have not been refunded. They continue to charge interest on the inflated amunts though, and ignore my requests to have this fixed.</p> <p>So upset. It is a LOT of money.</p>
112 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (26.666666666666668%)
1 Star
11 (73.33333333333333%)