ZN
Zanele N
Active since Oct 2012
14
Reviews
0
Industries
Reviews
14 reviews12 months ago
No bespoke service not in sync with clients needs
Good day Hope this email finds you well. I have been having serious problems with NEDBANK, firstly it was the issue with my overdraft not been transferred to the correct account now its my Insurance lapsing because NEDBANK decides to debit my account 2 days before my salary goes into my account. No is not sense of belonging with NEDBANK, I am constantly fighting unnecessary battle and its really annoying now. Every single month my Salary goes into m y account on the 26th of every month, but as my bank you fail to just make sure that all my transactions or debit orders are in sync with my salary date… When I took out the overdraft I did state that I get paid on the 26th of every month, so how do you get it wrong when you debit my account. Nedbank really need to do better because this is really getting annoying. I been sent stuff that has been lapsed but I literally bank with you. How is that even possible. NEDBANK should be making our banking easier as clients and have a bespoke service but its failing to do so. Please make sure my overdraft insurance is reinstated, and the debit order is taken out on the correct date. Be more attentive to you clients please.
0 replies
14 months ago
Worst department
Good day I have requested for my overdraft to be transferred from my old account to the new one, on the 3rd of February. Its the 3rd of March now and this has still not been done. When you call the Credit Direct department, they take forever to answer. I call at 09h00 and its 12:19 now and I still have not spoken to anyone. NEDBANK what is going on?
0 replies
22 months ago
Trying to make payment but I am met with attitude
Good day I keep wanting to make payment for my outstanding bill but every single time I am met with very rude agents. They must never make themselves perfect in this world. HUMANITY can go a very long way. I sure this debt would have been paid a very long time ago if it was not the the extremely Agents. Train your people to have humanity and kindness, you don't know what the next person is going through.
53 replies
22 months ago
Bad attitude resulting in none payment
Good day I keep wanting to make payment for my outstanding bill but every single time I am met with very rude agents. They must never make themselves perfect in this world. HUMANITY can go a very long way. I sure this debt would have been paid a very long time ago if it was not the the extremely Agents. Train your people to have humanity and kindness, you don't know what the next person is going through.
0 replies
26 months ago
Bad service all the time
Good day Hope this review finds you well. On the 25th February 2024, my sister and I went to Astron Energy on Mahalefele to pour petrol. I had the passenger window open and Lawrence served us from the passengers window asking the driver how much petrol he should pour. We had a huge altercation because I had told him to please go to the drivers side and talk to the driver from her window not from the passengers window. However again today on the 3rd March 2024 we go there and we are yet again met with Lawrence. And my sister says to him but Lawrence yet again you are serving us from the passengers side and he arrogantly said "yes" this is the Kasi style of serving customers. I told him that i worked and trained petrol attendants in Honeydew and for sure I know that what he is doing is wrong and he said that this is how things are done is Soweto. He said that if we come pour petrol there and he finds our passenger window closed he will not assist us. I told him that I will unfortunately have to report him and he blatantly said "I don't care, go ahead". From management of Astron energy, I would like to know is this how the attendants are trained?, Just because we are in Soweto we deserve poor customer service? I humbly hope you can attend to this issue because I do not see why when I go to the North the standard is different from when Im in The South/Soweto. Can I please stay anonymous because I'm afraid to get threatened because Soweto is very small and I dont want to be looking behind me back. Kind regards
56 replies
38 months ago
Dry stale food
Why do you feed your customers dry hard chicken strips. This is checkers Nicole way. I just purchased chicken strips and they're so so so dry and cold and hard.
0 replies
38 months ago
Misleading adverti*****t and Rude service
Good day, Last weekend, my kids and I just needed fast food and we decided on KCF. We went to Maponya Mall to get the R99 special which includes 6pieces of chicken, chips and a 2l coke. They unfortunately said they do not have Coke and we could not have the special. We drove to bara Mall (by the hell garage) and Molalo (Manager) said they only have the special on Tuesdays. We drove to the KFC opposite South Gate by the Engen garage and they also said they do not have the Coke so we can not order the special. We confirm the special with the cashier and she said yes it runs everyday until further notice and we told her that, her colleagues at another branch said "only on Tuesdays" and she blatantly confirmed that its everyday. We ended up ordering KFC street wise 3x2.... We drove back to the KFC at BARA by the (shell garage) and asked the manager Mlalo, "why is he lying to us about the special because his colleagues said it runs everyday." He said, "No it doesnt not" and i said "okay I will have to report this" and he said rudely "go ahead and tell the person you are complaining to that my name is Mlalo" and he walked AWAY. We were so frustrated about this lack of training or incompetency that we experienced in the South (KFC's) especially with Mlalo. We are paying for this food, its not like we are getting it for free or using a voucher. Is the special available or not because it is advertised but when we go to the KFC stores we get excuses and rudeness for the stuff. Please assist, Thank you
0 replies
79 months ago
Day light robbery from FNB
Good day, On the 7th Oct 2019 I purchased R55 airtime from my FNB app. I did not receive that airtime and my account was deducted. I notified them of what happened and this was the response I received "Dear Ms Nxumalo, We refer to your Query reference number 1959281 related to airtime/ data purchased on the 2019/10/07. We thank you for this opportunity to investigate and provide a response. After investigating with the network operator, their findings were: • That the Airtime / Data was topped up successfully. We take this opportunity to thank you for your continued support. Please feel free to contact us for any further queries. Kind regards, Happiness Soyiyana FNB Service Provider Team Prepaid.tier3@fnb.co.za". I called vodacom and they said that they did not receive that purchase on their end hence the voucher was not given to me (which makes sense). So basically this is day light robbery from my bank. A whole FNB Bank is taking advantage of me as a client. This is an unnecessary inconvenience. FNB please make sure you reverse my money back into my account because Cleary you cannot deliver. Kind regards Zanele Nxumalo
105 replies
95 months ago
Accused of theft
Good day, Last week i went to Dischem to get some essential that i needed. One of the essentials was bio oil. As i approached the till i decided to leave the bio oil because i didn't think i need to get it anymore, ill get it in two weeks time. So i went to the till and paid for the rest of my stuff. As i leave the door a man (Lucky Maduna) askes wheres the bio oil, because he did not see me pay for it. I told him i left it on the shelves. He look at me as if i stole the item and he did not even apologies for the inconvenient and he did not even seem bother to just come and accuse me of not paying for stuff i did not have... i felt violated and belittled to actually think they thought i stole an item. There are dozen of cameras in the shop so how do you not see wen we leave stuff in the store and you wait to accuse us once we leave the store.? Livid with Dischem Benmore.
0 replies
95 months ago
Worst Wimpy food Ever. Dry and tastless
Good day, Coming back from Limpopo, there is a One stop garage with a Wimpy restaurant there... As a family we decided to stop and have our lunch there. We ordered the lamb chops (x2) and the wings(6) with chips, a kiddies meal and a breakfast grill. Firstly the gravy was awful the worst thing we have ever tasted. The chops were sooooo hard, tasteless and dry. The wings were dry aswell. We told our waitress (Sophy) that we are not enjoying the food and she said she would notify the manager. After some time she comes back with the bill (R671) Wow, the manager could not even come and hear our concern. It seem as if they do not care about customer service or what customers think about their food. We are so dissatisfied with the food we had. The worst food we have ever had.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
13 (92.85714285714286%)