ER
Elizabeth R
Active since Oct 2012
11
Reviews
0
Industries
Reviews
11 reviews16 months ago
PATHETIC!!!!
I don't know if Woolwotths is aware of the pathetic service we are receiving from this Fastway courier company they are using. I have been waiting for my order since the 30th December. I received a message that delivery woild take place then, you abreferred to the the WhatsApp chat when you call but there is no response, the tracking number Woolworths gave me is apparently incorrect, the courier says he is unable to use it, it's one excuse after another. Had I known that this is what I would go through I would not have made that purchase.
0 replies
16 months ago
Ridiculous delivery delays
I placed an order for 9 items on the 1st December, the order was packed on the 3rd according to the information on my profile. It is the 10th of December I have not heard anything from the delivery company. I was advised by Makro that the items are with Value which is the deli ery company they use When I called Value the phone rang for 15 minutes, when it was eventually answered I spoke to Refillwe who told me a long story about the warehouse being packed with items. She says according to the notes on the system 9 items were reived from Makro but now they can only accout for 6 of the items, 3 of the items are not found, according to her they are somewhere in the warehouse but somehow not with the other items because it's possible someone might have left some of the items. Makro confirmed that they handed over all 9 items Refilwe said she unfortunately cannot assist further than giving me the above information but would request for a supervisor to contact me although she could not guarantee when because the supervisor Xolo is not in the officeso I am back to square one still with no assistance, I don't know if this order will ever arrive which is such an inconvenience because I mean why place an order in the first place if it's going to take the whole for the items to arrive. Can someone resolve this as soon as possible or get me my refund today so that I can go to Makro and pirchase the items because cleary the delivery company is not coping with all these orders.
56 replies
20 months ago
Cancelled orders
I placed an order on the Makro Stores Online platform for a few items, payment was nade and my order confirmed. The following day I receive an email that part of my order was cancelled, "out of stock" stated next to the items and that I will be refunded in 2-10 day. How is the order confirmed if stock availability has not been verified. This is such an inconvenience because I now have to wait 2-10 to be refunded then go elsewhere to purchase the items I need right now, I would have gone elsewhere to make these purchase in the first place had I known that they were out of stock. This is such total inconvenience, I am very disappointed.
53 replies
39 months ago
Appalling service
I purchased a Kappa backpack, the order was placed on the 28th January. Delivery was supposedly going to be between 3-5 days. I received an email on the 31st Jan that the package is with the Courier guy delivery company and I have not heard anthing from them even though when I track the parcel it says tge parcel was submitted. I called the courier company on the 2nd Feb and was advised by Kate that the Gerrit the supervisor says he tried calling me to ask if I had received it. I advised Kate that I had not received and she said she would relay the message to Gerrit who would call me the following day. I called again on the 3rd and I was advised that Gerrit says I SHOULD SEND AN EMAIL WITH THE IMAGE OF THE ITEM FROM KAPPA SO THE HE WOULD LOOK FOR THE PARCEL ,IF THEY DO NOT FIND THE PARCEL I WOULD NEED TO FILL IN A CLAIM FORM , how ridiculous is this. If I had known that ordering an item from Kappa would end up with me doing admin work for the Courier guy delivery company then I would have gone elsewhere.
0 replies
39 months ago
Appalling service
I purchased a Kappa backpack, the order was placed on the 28th January. Delivery was supposedly going to be between 3-5 days. I received an email on the 31st Jan that the package is with the Courier guy delivery company and I have not heard anthing from them even though when I track the parcel it says tge parcel was submitted. I called the courier company on the 2nd Feb and was advised by Kate that the Gerrit the supervisor says he tried calling me to ask if I had received it. I advised Kate that I had not received and she said she would relay the message to Gerrit who would call me the following day. I called again on the 3rd and I was advised that Gerrit says I SHOULD SEND AN EMAIL WITH THE IMAGE OF THE ITEM FROM KAPPA SO THE HE WOULD LOOK FOR THE PARCEL ,IF THEY DO NOT FIND THE PARCEL I WOULD NEED TO FILL IN A CLAIM FORM , how ridiculous is this. If I had known that ordering an item from Kappa would end up with me doing admin work for the Courier guy delivery company then I would have gone elsewhere.
0 replies
50 months ago
Biggest scam ever
I bought a PS3 on the 27th December at the Hammanskraal branch, it did not work,took it in for repairs on the 6th January, it's the 22nd of February,no feedback and yet I was told 21 working days is all it takes for repairs to be done,the consultant who was helping me is not forthcoming, very playful instead so I have no Idea where to get feedback from. This franchise sells defective goods which they then take back for "repairs" and u never see them again.They have these obscure policies which they use to scam consumers. The consultants are rude, very unprofessional and so casual, I wonder what the hiring criteria is and if these poor employees go through any training relating to customer service.
53 replies
52 months ago
Disgusted
I went to Nedbank Wonderpark , I wanted to open the Nedbank 4me account for my 7yr old as well as a savings account for me. I was told Nedbank does not have Savings Accounts ,only Current accounts even for CHILDREN and that the minimum amounts to be kept in the both mine and my child's account is R300. The consultant went on to say that when I open the account,I need to have R100 deposited into the accounts immediately. This is not what your website states but I am glad that the consultant told me all that rubbish because I understand that Nedbank is currently the worst bank in South Africa in terms if the service you provide(which I experienced first hand) as well as your Online banking so thank you Wonderpark consultant for sending me you ABSA.
0 replies
52 months ago
Confused
I went to Exact Jubilee Mall, I wanted to buy a dress cash.After standing in a very long queue I was told by the cashier that If I do not have a rewards card and I do not want to give out my ID number then I should return the item, those are apparently the TFG rules. I did not get the cashier's name because they don't even wear name tags . The rude cashier proceeded to tell me that I have to ask around in the store for somebody to help me out with a rewards card. My question ; is the TFG turning away customers who do not have rewards cards ,is the TFG forcing cash customers to have rewards cards , why does TFG not place a huge notice at the entrance that if u do not have a reward card please do not bother entering the store, A simple cash transaction at TFG turns into a very complicated process of giving out ID numbers .
0 replies
53 months ago
Pathetic
I just tracked my parcel ,stated that I was not at home to accept delivery;blatant lie . I need to know when I can expect delivery
53 replies
82 months ago
False Advertising
I received an SMS the begining of July about upgrading to Explora,I responded and was promply contacted by an agent . The agent advised that they (DSTV) will make all the arrangements regarding the delivery of the decoder as well the installation. The decoder was delivered a few days later , after about a week of not hearing from the installer I called the Contact Centre and was told Ishould go to the nearest branch ,alternatively I should call another Contact Centre to arrange for installation. Now this to me is false advertising. I am now stuck with a decoder,I have to run around looking for an installer and what are the cost implications for this whole excercise. This is notvwas I was told when I agreed to upgrade. Can somebody CONTACT ME and let me know when the installer will be here otherwise please arrange for this decoder to be returned. My details: NM Rakgoale 079 664 3849
0 replies
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2 Star
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10 (90.9090909090909%)