Active since Mar 2013
11
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11 reviews39 months ago
Site life can be beautiful and romantic
Waiters are extremely friendly and helpful. I loved the outside seating the most and it is super beautiful when the sun goes down and the lights comes on - definitely romantic!! Food is delicious and portions big - definitely worth it!!!
0 replies
51 months ago
False pricing on online upgrades and no one to help.
Vodacom is bull****ting again. I am due for an upgrade. Then when you choose a plans over R300 and go to check it the figures change to under R200. The same with over R400 contracts at checkout is over R200 and R700 contract is R320. So when you do the online chat, there is no response or answer only a message that say "Thank You Your Chat has been ended please close the window". You can open new message or keep on type you will get the same answer. Then I phone them and got hang up on me 3 times. When I complain, they tell me that the prices is wrong on the system and they can't do anything about it. Also I can phone the manager in an hour because he is out, they can't give messages and just to let me know that the manager can also not fix the system. To my chock I am also not the first or the last one complaining about it. SOOOOOOOO WHAT IS VODACOM GONE DO ABOUT THERE PROBLEM?
53 replies
53 months ago
Poor reply on enquiries
There help at the airport and there online notifications is very good after you booked a ticket with them, but to answer any online queries is pathetic. We booked a ticket 3 weeks ago and send 3 enquiry requests in the first week. Non of them has been answered, but as soon as you ask for assistance, the 48 hours reply become 96 hours and they only send you a form. Please get someone to go through the emails more regularly, also answer them properly and completely.
0 replies
54 months ago
Extra Mile
First I battle to get hold of someone at First for Women, but the service and help I received was beyond expectation. Well done and thank you!
53 replies
56 months ago
Over charge (pay more than what the tag show)
My daughter purchase a R99.00 belt on Wednesday the 25th of August 2021. The charged her at the till R130.00 and she paid for her bank card. We send an e-mail asking for the refund the same time we discover the over charge at home with pictures of the tag and the slip. Friday a forward the mail again and before 8 this morning I mailed it again. There is not many options on the website except for ordering online. R31 seem like nothing, but for a child account it is a lot of money that cant be waist or over charged. It is also not cost effective to drive there and know the big companies can do a EFT on there site. Definitely not going to support Foschini, because it seems like there is no after service from there site either on customer queries and or complaints.
0 replies
57 months ago
Disappointed
For my birthday we decided to treat ourselves and go out. Fish is not something we just eat everyday in Joburg. And the 4 of us were all really disappointed. 1) We were not allow to have the WIFI password as guests in there restaurant to use. 2) Also we asked for a different TV channel and they said no (3 tables were occupied at that moment). 3) The bathroom had no toilet paper. 4) The fish tasted like rubber and were old - I guess not enough people eat there so food move not as quickly as in the pass. Unfortunately Ocean Basket won't see us soon :-(
0 replies
98 months ago
Stealing Airtime
Once again Vodacom is doing there best to loos their loyal clients. R300 top up contract got decided to give me not even 'n week notice that the R55 will get less every month if you don't use it, but decide to take it all. How can you even consider dealing with them if they steel your money over and over. After 3 different fights about my data over a 2 year period, know they start taking your airtime. Then the only real choices is Vodacom and MTN - really!?!?
106 replies
99 months ago
Faulty lines take for ever?
In my years as kids there was only Telkom and it was the best telephone provider. I can not say the same anymore. My parents are pensioners and is waiting almost 6 weeks now to get there faulty line repair. Is there just no technicians?? Do the people working for telkom just not care?? Or are they maybe not even know what the hell is going on with there own product?? This is really unbelievable and, every week you go in to there office and they tell you it is a faulty line, it is reported and will be fixed - no date and time, because Telkom can't spell commitment but they want the customers and money with no return of service.
210 replies
101 months ago
Worst Experience - nothing works
We were on the Shosholoza Meyl Tourist Train from Cape Town to Johannesburg last week. It was one of the worst experiences in my life. A hour after we left the Cape Town station we had to ask and find out that the air-cons is not working. That in the middle of summer and the technician on the train say that everything on the train needs to be serviced, but most of the companies can't help them at the moment. With that my phone start ringing of the hook because of the Shosholoza from P.E. that crashed at Kroonstad - now you start wondering what the hell is going on the Shosholoza trains!?!? Nobody explain where is what on the train and everything needs to be figured out for your self - this is definitely not good service and assistance. Our Manager on the trip, Rona was missing in action half of the time. Eventually the older couple in the compartment next to us use the train often and found some ice in the lounge to try and cool down. Around 13:00 the machine is empty and only late at night the ice machine started working again, but people sat around waiting for the ice to fall and there was no time to get ice (because after 6 full polystyrene glasses the machine was empty again). If you know your air-con is not working and it so hot, can't you make alternative arrangements??? We pay standard full price and we get all this poor quality and we can just ask while the answer is half of "I actually don't know anything" no matter what you ask - the staff is friendly, but they really don't know anything (they do this work for a living, but they don't know anything - I was stunned). Around 17:00 we found out that temperature on the trains roof measure at 48 Degrees and all the taps only got hot water because of the extreme heat (heat wave in S.A. and we on a train without air-con). First big stop was Beaufort West and we stop there after 20:00 when we were actually suppose to departure. Then we only stop in Kimberley around 5 o'clock in the morning. Also you couldn't sleep on the train, because our driver was driving like a mad maniac from around 23:00 until 05:00 in the morning - except for the extreme heat inside the train, he brake like almost dead a few times (that things inside the compartment fall around) and then his pull-away is like a learner driver. Did he think everyone is sleeping so he can be funny. At 08:15 someone at least had the decency to tell us one of the power cable the train is running on is dead and we are stuck in the bush close to Christiana. They are not sure how long it will take to get people out and then they have to fix the problem. In the mean time the water is gone and we are not allowed to get off the train - inside we are cooking because of the hit and no air-con. Just before we 11 we left and I was suppose to get of at my stop just after 9. Thanks to the heat my nose started 3 times in the 28 hours on the train. On the train there is tourist that started phoning around, because the must have stopped at Joburg at 12 and then fly out 18:00 - now the new arrival time at the train station is around 20:00. Also people started chatting more with each other because the are in disbelieve and irritated, so we all come to the conclusion that all the food on the menu wasn't available + they ran out of water in the first 10 hours we left Cape Town. So I had full confidence that I will have awesome experience on the Shosholoza like the rest of my friends and family. Just to get to my designation just over 6 hours later and miss my car service, Doctors appointment (chronicle sickness medication, blood-test and check up) and hair appointment - which I have made, because I had the whole day to sort things out before starting to work the Monday. Wonder who will refund and/or pay for all the inconvenience and discomfort?? SHOSHOLOZA WILL NEVER EVER FOR AS LONG AS I LIFE SEE ME AGAIN!!!!
0 replies
112 months ago
Beyond Disappointed
<p>I am extremely disappointed and discussed with Nu Metro Clearwater Mall and that is why I only watch movies at a Ster Kinekor - wel done Nu Metro for ****ing me off when I wanted to give you the benefit of the doubt after 5 years.</p> <p>I get little to none time for myself as a single parent with a primary school child as well as working full time. The staff at the sales counter were extremely friendly and that was the best part. Myself and a friend had little time for ones and we planned on going to watch "50 Shades of Grey Darker". We arrived at the cinema at 13:50 and try to book for the 14:15 movie when there was a power failure - we explained that we got just enough time for the movie and they assure us it won't happen again. We even desite to go the extra mile and book our selfs in to the VIP cinema. There we order and pay - they don't tell us the move start and we all sit in the lounge (we were 11 people in this specific time slot and movie). Then suddenly at 15:11 we have a power failure again and eventually you here sounds from all the other cinemas except ours. So everything starts working and they skiep a a bit of the movie, we complain and the rewind - again they ensure us it won't happen again and they can't explain why other cinemas carry on so quickly with there movies. After a while we heard a loud snorry and whalla, one of there staff members is sleeping very coast in a lazy boy taking all the attention from the movies. Around 16:09 again we had a power failure - I assume it was the manager that came in and we ask him if we can rather get our money back, he just said "it is the centers power , sorry" again we wait and here all the cinemas movies playing and not to waist R125 for the movie we sit. The movie finished at 16:59.</p> <p>We were late for our kids and looks like bad parents and all we wanted to do was watching a movie (which is not sutable for children and have some time to us selfves). But then who else will care and understand. The staff are all just standing around and looking - they won't care because they are not the ones paying to watch the movie, just doing as little as possible to urn there sallary.</p> <p>I am so furious and anger that I can't even say that I have enjoyed a VIP lounge movie and for that money it was a shame that the only think anyone could say was "sorry".</p> <p>BEYOND DISAPPOINTED AND DISCUSSED WITH NU METEO - THEY WILL NEVER EVER SEE ME AGAIN (excellent way to waist a R200+ per person outing)
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
1 (9.090909090909092%)
3 Star
1 (9.090909090909092%)
2 Star
1 (9.090909090909092%)
1 Star
7 (63.63636363636363%)