NE
NICOLE E
Active since Aug 2013
28
Reviews
0
Industries
Reviews
28 reviews21 months ago
Great Claims consultant
Dealing with Justin Dowie has thus far left me feeling rest assured and confident that my claim would be handled with care, consideration and swift, considerate action. Thank-you to Justin for great customer service!
53 replies
40 months ago
NO ACCOUNTABILITY - ALOOF AND COLD DISCOVERY
My car was taken in for the repair of my door handle due to attempted theft and the repairer discovery appointed returned a vehicle to me with a broken clutch which both discovery and the repairer refuse to take any accountability for. Discovery has also revoked my courtesy car with immediate effect leaving my kids and I stranded and cannot even offer me a report saying what caused the clutch to brake because they will not cover the costs of this report. This is a fairly new clutch and 2 independant mechanics, one being Subaru themselves who fitted the clutch initially say that wear and tear that discovery is claiming is highly unlikely after such a short period. Discovery consultants are cold, unempathetic and unwilling to assist in any way. I thought as a female I could trust them as my insurer to have my best interests at heart and hold the repairers they appointed accountable yet they are just a money hungry and fraudulent company with no thought for the paying customer. Claims administrator - Buyisiwe Dlamini. Team Leader - Ntekane Moeng
264 replies
42 months ago
DINOSAUR WORLD SCAMMERS
This company has been scamming many capetonians. I purchased tickets for an event that was scheduled to happen in July 2022. The day before the date of the scheduled event I went onto the website to confirm the address just to see a note posted on the site saying that event was moved a few months later and I amended my dates. My daughter has in the interim been booked for surgery and I was unable to attend and also no longer wished to attend as the public were complaining of how bad the event was and that it was not as they had advertised. I have sent numerous emails, commeneted on their facebook posts as well as inboxed them numerous times on facebooks. The few times they resonded they asked for my banking details and ticket reference number but this refund has never been received as promised. There is no number or address to contact these events organisers and nearly 3 months after my complaints I am still waiting on my refund.
0 replies
48 months ago
SAMSUNG - PATHETIC CUSTOMER SERVICE
We have logged ticket no 4255776326 on 29 April 2022. We have called several times since and had this ticket escalated more times than I can recall. We were promised a technician would come out last week monday, then tuesday and no show. Then after several more call and emails were promised by Bubele on Friday that a technician would call us for the call out before end of business. Nothing.... Yesterday after calling again were promised a technician would call us to schedule a call out for today. The technician called and told us he would be at our home today but that they would send us an invoice for the call-out fee first. No invoice received, no technician showed up yet again. I am now on hold with Samsung for the umpteenth time...Mateba like all the others has apologised and transferred me to the technicians....NOTHING!! I have been on hold for the last 16 mins. For a Brand such as Samsung who pride themselves in being the industry leaders their service sucks and they think nothing of the customers.
148 replies
58 months ago
disgusting poor service
Stay far far away! They are excellent at taking your money and thats where it stops. Ive been fighting with them for debiting too much from my account and that left me frustrated and constantly having to beg for my refund which I still have not received. I then left them end June due to pathetic service and not honoring what they say and they debited me again. After being promised the moon and the stars that my money would be refunded on 30 June It was still not in my account by 8 July. I called and was assured by today it would be in my account. Well it was, less than half of it and in 2 separate installments??? The fu## why?? I was debited R2582 and refunded R1070. Where is the rest of my money. I emailed them again this morning with the Bashnee Moodley and the head of FFW copied in. No response! I called the call centre and the call cut when the agent said there seems to be some confusion??? I just want my money back. I still have life insurance with them but am definitely going to cancel this as well. Because I dont want my family to have to beg and plead with them for money like I am having to do now.
53 replies
78 months ago
NO RECOURSE
ORDER NUMBER:p402347837 Good morning, I made a purchase on Black Friday (from Sportscene - online), the stock was indicated as available and the money went off my bank account. Only to receive an email last night saying that my order has been cancelled due to insufficient stock. As explained to your call centre consultant, Rhianna, I could have purchased these shoes from a different retailer who was also running Black Friday specials and I now can no longer do that. I have never purchased from TFG online and with this result, will not be making any further purchases in future and will advise my family and colleagues to steer clear as well. All I'm told is "sorry". Rhianna advised that she could ask a manager to call me back but can't tell me when that will be. Is your BI team not competent enough to have your stock indicated as unavailable when sold out? Please advise what stock of VANS you do have available so that you can give same to me at the price I have paid. Please urgently advise what recourse you can offer. 2 hours after speaking to a consultant and im still waiting for my call back
210 replies
79 months ago
not worthy of the same customer service
Visited your Canal Walk branch just over a week ago. In the past, I would frequent your Tygervalley branch. I had my toddler with me and in-between running after her and trying to find garments that I like were tricky, to say the least. I had to wait and wait and wait for someone to assist me every time I needed assistance. One was standing staring outside while the other folded underwear leisurely. I looked at her while waiting at the till for assistance and she just staired at me and continued to fold garments. After an unpleasant shopping experience and waiting in line, watching both customers before me having their bought goods nicely packaged in tissue paper and a cute little la senza bag i had my 3 garments throen into an Edgars packet. What makes me less worthy of the same treatment? Your Tygervalley store never offered me such sub par service and I was hurt and humiliated after this experience at your store.
0 replies
82 months ago
pharmacy direct - the worst customer service with no regard to the customer
The definite worst customer service ever received in all my life. Every single month, literally, every month I have to constantly email and call numerous times just to have my meds on time. This month was no different. After 2 emails and a long call with Nthabiseng Ngwenya yesterday all she could tell me was that my moms meds were not dispatched and she didnt know when it would be, I asked for a manager and told no one was available and that someone would call me back. This is what im told every single month and NO ONE EVER calls back. they just dont give a damn. she even laughed at my frustration over the phone. This is chronic medication. Dont they understand the consequances of not having ones medication on time? My word!!
315 replies
86 months ago
refuses to replace their defective products
I have had countless issues with Takealot before having to sending a broken and dirty product back. After returning it twice it was no longer in stock. Now I sit with an even bigger problem, a defective, dilapidated laptop used for less than 2 months. I returned this laptop a week ago after it started falling apart bit by bit, ***** by ***** kept popping out and disappearing. Then the screen just detached. We tried putting in some other *****s the day before returning it so that the laptop would at least hold together. This is a real piece of rubbish that was barely used. No wonder it was on special. Now we are told that no refund or replacement will be issued??? This is not due to poor handling. This is due to a cheaply manufactured product. Declined - RRN-dabe-778a (Ref. ********** )
0 replies
92 months ago
No payment for any of the 3 insurance plans
Good day, Claim with reference number ZH ********** 4 for Leonie Erasmus refers. This claim was initially submitted on 21 August 2018. After numerous follow ups and calls we were told the application was not received, then there was documentation outstanding despite us having proof of attaching it. We re-attached and re-submitted. Only to be told that an additional letter was needed from the specialist. I dont understand why this letter is needed for critical illness when the claim is for hospitalization and 360 cover. In order to get the newly requested letter, one needs to pay an R800 consultation fee to the specialist for a letter that should in fact not be needed, when as I stated, the claim was for hospitalization and not for critical illness. Leonie previously also had retrenchment cover with yourselves which you refused to pay out as you required "proof" of her applying for work. This is beyond absurd. Needless to say, this cover too was not paid out. Please urgently address this and advise regarding the conclusion of these claims, failing which we will refer this matter to the Ombudsman.
105 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
17 (60.714285714285715%)
1 Star
8 (28.571428571428573%)