LT
lebo T
Active since Nov 2013
23
Reviews
0
Industries
Reviews
23 reviews2 months ago
Urgent Concern Regarding Consultant Conduct and Service Failure
I am writing to formally raise a serious concern regarding the way your consultant and support teams handled my recent relocation and fibre connection request.On January, I contacted your team via WhatsApp to seek advice about moving from my previous rental to a new property. I explained that this was an emergency exit and that I had not given a month’s notice, but emphasized that I was not cancelling Afrihost services—only relocating them. Your consultant assured me that as long as fibre was available, I would be connected immediately after plugging in the router. She even requested photos to advise me on the correct products, and confirmed that “all is good.” When I asked whether Vuma should reinstall the router at the new address, she dismissed the need, saying Vuma would not run at a loss. Based on this guidance, I believed the move would be seamless. However, upon moving on 1 February 2026, I discovered that there was no internet connection. Unlike my previous move to Soweto, where your consultant checked coverage before relocation, this time no such diligence was shown. From Sunday through Tuesday, my son and I spent hours engaging with your WhatsApp and support teams, receiving contradictory information: WhatsApp claimed my connection was active, while support said it was pending. Despite providing proof of residence multiple times, your staff repeatedly confused the address and failed to resolve the issue. It was only at 17:35 on Tuesday that Eugene, one of your consultants, finally identified the real problem: Vuma does not cover the new area, which is serviced by a different ISP. Eugene was professional, polite, and thorough—he listened, verified details, and guided us to a solution. He stood out as the only person who genuinely assisted us after days of frustration. Unfortunately, the rest of your team displayed a lack of care, professionalism, and customer focus. Their dismissive attitude, poor communication, and failure to follow through left us stranded without internet for days. To add insult, after failing to help, one consultant even asked, “Is there anything I can assist you with today?”—a statement that felt undermining and insensitive given the circumstances.This experience raises serious questions about: Consultant training and accountability – Why was coverage not checked before advising me? Support team consistency – Why were we given conflicting information and left without feedback? Customer care standards – Why was there no urgency or empathy in resolving a critical service issue? I request a formal explanation of how your consultants operate, why this failure occurred, and what corrective measures Afrihost will take to ensure no other customer experiences such negligence.
0 replies
5 months ago
🏡✨ Jozi Properties – Owned by Thabo Kgomare ✨🏡
Looking for reliable property management? I’ve trusted Jozi Properties since Covid, and they’ve never let me down. They carefully check tenants before moving in, and last year they found new tenants for my house and cottage within 24 hours! Now I’ve got two professional tenants who respect my property and pay rent on time — all thanks to Jozi Properties. Convenient, trustworthy, and efficient. 👉 If you want peace of mind with your rentals, go with Jozi Properties under Thabo Kgomare. They truly deliver!
0 replies
5 months ago
😔 Deeply disappointed and stranded. BLOUBERGSTRAND LODGE
😔 Deeply disappointed and stranded. This morning I called Blouberg Strand Lodge to book a B&B. Sharon confirmed availability and gave me an email to send our company details. I did so immediately and asked her to send an invoice so our accountant could make payment and secure the room. She said she was busy and would get back to me. ⏳ I called again after 45 minutes… still busy. I called more than 3 times, begging for the invoice. She promised the room was kept for us and not to worry. But I was worried — I asked her to send it before 1pm so we could pay and feel comfortable. 📞 I kept calling… no answer. Phones rang off the hook. At 3pm, I finally got hold of Bridgette. She checked the system — all rooms were fully booked. No sign of any booking or communication from Sharon. Bridgette said Sharon had been on lunch since 1pm and left her with the mess. 😡 Bridgette’ promised to help find a room at a neighboring B&B. It’s now 16:32 — I was supposed to knock off at 15:30 — and I’m still waiting. No feedback. No care. No professionalism. 🚫 Please be very careful when booking with Blouberg Strand Lodge. You may be humiliated, stranded, and ignored like I AM. This is unacceptable. They are all MUTE
0 replies
6 months ago
⚠️ PLEASE READ BEFORE YOU PAY MANDLA GODI OF CLEAR YOUR NAME SERVICE ⚠️
I’m writing this with a heavy heart and deep regret. In 2020, I paid Mandla Godi R12,000 for his “Clear Your Name” service, believing I was taking a step toward reclaiming my future. At first, he was kind, responsive, and reassuring, he took my calls, answered my questions, and made me feel like I was in good hands. But the moment I made the payment, everything changed. He disappeared. No updates. No progress. No answers. I tried calling from my number—he ignored me. I used a different phone, and he picked up immediately. But as soon as he realized it was me, he blocked me again. It’s been years, and I’m still in tears over the betrayal. If you’re considering working with Mandla Godi, please check the reviews on HelloPeter and even ChatGPT. You’ll see the same pattern repeated: he’s only interested in new clients, and once you’ve paid, you’re no longer worth his time. To those I recommended him to—I am truly sorry. I believed in him, and I was wrong. Please don’t make the same mistake I did. Protect your money. Protect your peace.
0 replies
8 months ago
Request for Exchange – Hockey Shoes Purchased at Horizon View Store
Dear Mr Price Team, Thank you for the work you do, and I appreciate the opportunity to reach out. I write this message with humility and a sincere request for your understanding. My husband recently purchased a pair of hockey shoes for our son at your Horizon View store. He chose a size 6, which we regularly buy for him at Mr Price stores and it usually fits well for his sports shoes. Unfortunately, this particular pair is very tight and uncomfortable for our son, pressing against his foot quite painfully. I went back to the Horizon View branch to request an exchange for a larger size. Sadly, since I misplaced the receipt and couldn't provide it at the time, I was told that an exchange isn't possible without one. I then emailed your head office and received the same response from Nosizo Maphumlo The shoes are still unused, in their original box and pristine condition. All I’m asking for is a simple size swap or some way to make an additional purchase toward a more suitable pair. My son has a hockey match coming up on Thursday, and I genuinely don’t have spare funds to buy another pair. I fully admit that losing the receipt was an honest mistake, and I know your team usually sends it via email—but unfortunately, this time we didn’t receive it. I truly hope you can find a way to assist us despite this. Thank you so much for your time, and I hope for a compassionate response.
0 replies
13 months ago
Concerns Regarding Metershack Billing System and Tenant Treatment at Channan Complex
Dear Metershack Team, I hope this email finds you well. I am writing to express my deep disappointment with the billing system and the treatment tenants receive at Channan Complex in Groblerpark. Since renting a small two-bedroom apartment in February of last year, I have encountered numerous issues that have not only frustrated me but also negatively impacted my family’s quality of life. Initially, for the first three months, the bills appeared reasonable and comparable to other tenants in two-bedroom units. However, starting in May, the billing amounts escalated dramatically and inexplicably. The owner of the apartment attempted to locate your offices to seek clarification but was unsuccessful. Unfortunately, the trustees of Channan Complex and Chat consultant from Metershack, who should act in the interest of tenants and owner, dismissed our concerns, suggesting excessive appliance use or overcrowding as possible explanations. This dismissive attitude is concerning, as it undermines the basic rights of tenants who rely on the trustees for fairness and support. Instead, tenants are left feeling like transient occupants whose issues are ignored because “people come and go” regularly at the complex. A particularly distressing experience occurred in March, when the complex was without water for four days due to a payment dispute involving Metershack and Joburg Water. Tenants struggled to find water from nearby schools, garages, and neighbors. Trustees merely sent a voice note advising residents to source water through personal contacts with access to Jojo tanks or trucks, an approach that left me in shock and disbelief. Further exacerbating matters, my unit suffered from a leaking valve that was initially dismissed by the trustees as “breathing.” After providing photographic and video evidence, maintenance was arranged. However, the lack of communication and professionalism in resolving this issue was glaring. Despite my landlord arranging for a private plumber to address the issue, the trustees explicitly prohibited her from allowing the plumber to proceed. They stated their own maintenance team would attend to the issue the following day and added that, should the landlord proceed with her plumber, she would not be reimbursed. The situation remained unresolved until a replacement was made much later, further escalating our already exorbitant utility bills. To add to the confusion, both the trustees and Metershack suggested that the high electricity consumption might be due to extra appliances such as dishwashers or tumble dryers. However, the apartment is too small to accommodate all such appliances, including a proper washing machine. For context, I haven’t even used the oven since moving in, and during school hours, my children are not at home. It begs the question—who is consuming this electricity? Or is this deliberate overcharging designed to exploit tenants? Moreover, I have encountered significant challenges in communicating with Metershack. Your landline is not working and simply rings endlessly without being answered. On WhatsApp, the consultants appear to have limited information and are unable to assist clients effectively. Instead, they routinely send a list of appliances, which is unhelpful in addressing the core issues. This lack of accountability and responsiveness only deepens my frustration. Beyond these incidents, the billing system remains unpredictable and excessively high. Weekly bills for water and electricity often range between R700 and R800, which is unsustainable given the current economy. Other tenants in similar units report much lower monthly charges, highlighting inconsistencies that demand investigation. Additionally, the daily charges for electricity sometimes range between R80 and R160, despite frequent power outages in the complex. I would like to emphasize that my family is not going to rent at Channan Complex forever. We are currently building our own house, which is unfortunately taking a little longer than expected to complete. However, the reason we continue to stay at Channan is to avoid signing another lease elsewhere while knowing our home is near completion. Lastly, I would like to stress that the trustees’ manner of handling tenant concerns is deeply troubling. Respectful communication is critical, and tenants should not feel bul**** simply because they are renting. Professionalism, mutual respect, and a willingness to listen are essential qualities that must be demonstrated to create a harmonious and fair living environment for all parties involved. The unstable billing system and lack of accountability from both Metershack and the trustees have left me emotionally drained and deeply disappointed. My husband’s health has deteriorated due to the constant stress of these unresolved issues, and our family’s happiness has been jeopardized. We cannot continue living under these conditions, and we fear for others who may face similar challenges. I strongly urge Metershack and the trustees to address these issues promptly and implement a fair and transparent billing system to restore trust and protect the well-being of tenants. This treatment is unacceptable and must be rectified to ensure tenants feel valued and respected.
0 replies
15 months ago
Urgent: Dissatisfaction and Account Activation Issues
Dear Nedbank Customer Support, I hope this email finds you well. I am writing to express my deep dissatisfaction with the service I have received as a new client. I recently opened a savings account in November, and I am already encountering numerous issues that have left me frustrated and in tears. Initially, when I called your toll-free number to inquire about my account, I was told to return to the branch because the consultant who assisted me in opening the account had forgotten to complete some procedures. This oversight meant that I could not use the first PIN number I was given. On 06/12/2024, I encountered another problem and sent an email to the contact center. I received an automated response stating that any correspondence sent to that email address would not be attended to. This left me with no resolution to my issue. Despite numerous attempts to reach your toll-free number, my calls often do not go through. On 11/01/2024, I called the branch regarding my account, which was marked as "pending activation." I was transferred to another department and was again told to go to the branch. Yesterday, I went to the Dobsonville Mall branch despite the heavy rain. The wait was about 2-4 hours, and I was informed by the consultant that many clients were there for RICA, and they had received numerous complaints. I explained my urgent need to withdraw money for petrol and to buy food for my kids. The consultant assured me that she would call me the next morning, but it is already lunchtime, and I have not received any call. I called the toll-free number again and spoke to Kamogelo, explaining my situation and my urgent need to withdraw money to pick up my son at 13:30. She sent four SMS messages, but I only received two. This discrepancy concerns me regarding the safety of my account and why it is still pending. I urgently request that my account be activated immediately. The money in my account is my savings, not a loan from the bank, and I need access to it for essential expenses. I hope that this issue can be resolved promptly to restore my faith in Nedbank's services. Thank you for your immediate attention to this matter.
53 replies
18 months ago
Follow-Up on Unresolved Complaint
Dear SARS Team, I am writing to express my deep disappointment and frustration. I previously sent an email logging a complaint, and it seems to have been ignored. It feels as though you are protecting your own employees at the expense of taxpayers. Despite my efforts, I have received no follow-up, whether by email or phone call. This lack of response only strengthens my belief that SARS is untouchable and indifferent to how its employees treat citizens. I am incredibly upset and disappointed by the treatment I have received. All I seek is help and guidance on my tax return, striving to be a good citizen. The employee who mistreated me appears to be above reproach, further proving my point. I urge you to address this matter seriously and ensure that no one else has to endure such treatment. Sincerely,
0 replies
18 months ago
complaint Regarding Unprofessional Conduct of SARS Agent
Dear SARS Team, I hope this message finds you well. I am writing to express my disappointment with the service I received during a recent interaction with a SARS agent named Mpumi. Following my request for a "Please Call Me" service, I was contacted at 15:10.Ref:516375086. I was initially pleased to receive the call, but the conversation quickly turned unpleasant and sour Mpumi started the call with "What do you want?" without even confirming my identity. When I asked if I could provide my ID number to verify myself, she responded impatiently and rudely. I felt disrespected and questioned what I had done to upset her. She responded by saying she didn't have time, and her tone remained rude and unprofessional throughout the call. At one point, she went silent when I asked why she returned my call if she was already upset. Such behavior is unacceptable, especially from a representative of SARS who is supposed to assist taxpayers. If I have done something wrong, I am willing to apologize, but the manner in which Mpumi handled the call was unprofessional. I even asked if she knew who she was speaking to because she was refusing to take my ID number. This made her even more irritated, and when I quickly provided my ID number, she spoke so fast that I couldn't confirm if it was correct. In the end, Mpumi did not help me at all, which seems to be a pattern of behavior driven by a sense of entitlement. I kindly request that you review the recording of our conversation. It is disappointing that I have to escalate this issue, but I believe it is important for SARS to address such conduct to ensure a better experience for other taxpayers. If we cannot rely on SARS for assistance with our queries, where else can we seek help? Thank you for your attention to this matter.
0 replies
21 months ago
STD agents who failed to debit on the correct day are now after my payslip
I am writing to express my frustration regarding the recent issues with my debit order. Since July 31, 2024, I have been experiencing difficulties with the debiting process, and despite numerous attempts to resolve the matter, I have not received a satisfactory resolution. Here are the key points of concern: Incorrect Debit Date: In June, my debit order was running smoothly, with payments consistently processed on the last day of the month. However, in July, the money was debited on the wrong date (30th), causing confusion and inconvenience. Harassment: I have received multiple calls (from the number 0104959267), SMS messages, and emails from your consultants, accusing me of missed payments and claiming that my account is in arrears. This harassment is unwarranted, especially considering that the incorrect debit date was not my fault. Agent Transfers: I have been transferred from one agent to another—Nonhlanhla, Ayanda, Thandeka, Sebulelo, Popi, and more—without any resolution. The same agents who failed to correct the debit date on the 31st are now harassing me. Limited Branches: As a customer, I rely on the convenience of debit orders due to the limited availability of STD branches with cashiers. I cannot afford transport fares or petrol to visit a branch, especially when the issue lies with your processes. Yolande Mati and Account Balances: Yolande Mati (ref: 7059551525) assured me that the debit date was corrected, yet the problem persists. Additionally, I noticed a discrepancy in my account balance: Yolande’s reference shows R1976.29, while the current balance is R2577.42 (ref: E530508000127). I kindly request urgent assistance in resolving these issues. It is frustrating to be caught in a cycle of ineffective communication and incorrect debits. As a loyal customer since 2020, I believe I deserve better service I am writing to seek clarification regarding two agents, Siphosethu and Nonhlanhla Radebe, who have been in contact with me recently. They have requested my payslip, and I would like to understand the purpose behind this request. Please investigate the matter promptly and provide a comprehensive response. I appreciate your attention to this urgent matter. Sincerely,
53 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
21 (91.30434782608695%)