HG
Hennie G
Active since Nov 2013
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Pestering "Outstanding" emails
Been receiving pestering emails about an outstanding invoice. When I look on both my bank account and Gosolr account all invoices has been paid, the mentioned "outstanding" invoice does not even appear on my account and neither does I have an "Extra Large" package/system with them. I have been replying to their accounts, however no response just more pestering emails, more than once a day. they do not respond other than an automated reply, their phone number does not work
53 replies
36 months ago
Poor Service and no completion of work
I have a bad taste in my mouth when thinking of Endo Truss. We recently build a garage and obtained an offer from Endo Truss. From the beginning I made it apparent to them that I am concerned about the connection between the exciting house and the new building. They assured me that it will not be a problem and they would be able to have a solution to it. Now after completion of the job the roof is not closed off where the two buildings meet, the roof is leaking thus I cannot install the ceilings. After numerous emails between myself and Mr. Johan Nell the owner I get no response, as he would like me to speak to the project manager Wouter, Wouter does not respond as well, and I still have the problem. This is now two months since they did the installation. Needless to say, that they do not deliver or work before full payment has been received. Fully paid and no joy.
0 replies
41 months ago
Extremely pathetic service
First of all, one cannot make contact with a person telephonically Secondly, once you have sent an email, they ask you all these irrelevant "security" questions Then, when you reply on that email, they just ignore you, even if you send an email to their complaints department Honestly, the wheels are falling off at Standardbank
132 replies
53 months ago
Invoicing
Invoices. I have been doing PCR Tests on a regular basis since COVID has started, Ampath is one of the Laboratories that I visit as it is close to home. My inconvenience with them is that they never can issue an invoice upon payment, always takes down the details for the invoice to be e-mailed, but never does it. I always has to beg for the invoice to be send. If you send an email, you hardly get a response and then you have to call, today I stayed on the line for 20 minutes just to be cut off...
53 replies
62 months ago
Five Days without Hot Water.
Well, this is again just another disappointment. Called on Thursday the 18th of March and reported a leaking geyser. The call center was quick to respond and issue a claim number, Low and behold the plumbers turned up in reasonable time.... and this is where all the happiness stopped. the current geyser is located above the bathroom, the plumber recon they cannot reinstall the new geyser at the same spot, as the ceiling in the bathroom has asbestos, and they cannot remove it, it needs a special team... Their ideal place to install the new geyser is above my child's bedroom, right above her bed... WOW, this will entail cutting a hole in the ceiling of the bedroom to install the geyser, and waiting for "builders" to come and fix the ceiling... (So extra cost and extra inconvenience) Plus I must sign a waiver and say I accept this proposed solution, and pay for a relocation fee. I do not agree with this option. Seeing that the geyser must be relocated, my suggestion is to remove it outside, they do not want to do this as there is a surface crack on the wall, however the plumber, whom is not a builder recons this is a structural crack, the middle man, anther pound stealing compony Fogi Plumbing Solutions, has no idea as to how bad the crack is, but agrees that by installing the geyser in the roof space above the bedroom is the best possible solution. I have requested that an assessor visit the house to determine the best solution, however, OOBA denies my request. OOBA has no customer service, they don't care, have not called to come up with a solution. Five days without hot water, is ok in their terms, the past eight years of diligently paying the installment means nothing to them. A certain Musa Rooi was appointed to my case, this person is apparently too busy to take any of my calls....
53 replies
62 months ago
WHAT A PHATETIC PLUMBING COMPONY!
WHAT A PHATETIC PLUMBING COMPONY! This compony is by far the biggest sharks in South Africa, by telling lie to another pathetic "solutions" compony, just another middle man, ripping off insurance companies. Been without hot water for five days now as no one at any of these three companies are capable of distinguish between a surface crack and a structural crack. The best of all, is they expect that to have a burst geyser replaced, the best option is to put in in the roof again, above a bed room this time instead of outside. What idiocy has become to this uninformed business.
0 replies
62 months ago
WHAT A PHATHETIC INSURANCE RIPOFF COMPANY!!!
WHAT A PHATHETIC INSURANCE RIPOFF COMPANY!!! Leaving a person for five days without hot water, because they are too incompetent to distinguish between a surface crack and a structural crack. OOBA on behalf of Hollard is just as pathetic, letting them pulled around the noses by this idiotic company
0 replies
64 months ago
incorrect account
Hennie Greyling <hggreyling@gmail.com> 2:28 PM (3 minutes ago) to lesego.tsele, Customercare, collectionsadmin, bcc: emgreyling Dear MTN I am extremely disappointed in the service and the way you are handeling this issue. I did everything correctly from my side asking from the beginning not to mix up the two accounts, and now to tell me you cannot fond the recording, seems unjust and an easy escape from the issue. I once again urge you to grant me my request. Kind Regards, HG Greyling 0833819706 On 06 Jan 2021, at 11:46, Hennie Greyling <hggreyling@gmail.com> wrote: Dear Lesego, thank you for taking my call. I called the 135 number on the 18th of December requesting two new telephone numbers, I spoke to a Sebongile in regards to this, and I explained to her that I have already have two contracts with MTN. 1) 0833819706 - Account Number N0078756 (BA114067214) - Business Use 2) 0833798861 - Account Number A0597693 (BA113876427) - PVT Use I explained to Sebongile that I would like to add the two new numbers to the 2nd account A0597693 and not the N0078756 account. When I received the invoice for the business use account the two new numbers were included, this poses a big problem as my company will not pay the claim from my side due to the error made by MTN. I contacted MTN again on the 29th of December asking that the two numbers be moved, I spoke to Vuyiswa and the reference I got was 1-2303915620, I was told that this would be sorted within 48hrs. Still till now it has not been done. I once again kindly request that you make the correction on the accounts, send me a new invoice for the N0078756 account with only 0833819706 details on it. I trust you understand the dilemma, if you cannot change the account as per my original request on the 18th of December, if will result in the company not paying the claim for 0833819706, wich means that i cannot pay that account to you, and that will lead in you disconnecting the line, and that is not good for business... Best Regards, HG Greyling 0833819706
61 replies
104 months ago
Unauthorized Deduction after Cancellation
On June the 16th I cancelled a contract I had with MTN, On June the 29th I followed up without getting a response, at the end of August a deduction was made incorrectly, on the 4th of September I notified MTN again about the matter, the contract was cancelled and it was agreed that the incorrect deduction would be paid back, this never happened.
61 replies
104 months ago
No Supply even after money was deducted
I ordered a Rain - Wireless device from Afrihost, after the payment was verified and money deducted, I never received the device, after some emails the order was cancelled but money not paid back
0 replies
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5 Star
0 (0%)
4 Star
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3 Star
1 (8.333333333333334%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)