MK
Motshabi K
Active since Dec 2013
16
Reviews
0
Industries
Reviews
16 reviews6 months ago
Defective and Poor-Quality Couches – Refusal to Refund
I placed an order for couches on 6 October 2025, specifically requesting firm cushioning/density as per the sample chair I tested in-store. The couches were delivered on 23 October 2025, three weeks later. Upon delivery, I immediately identified several quality issues: The corner couch leather covering was loose and appeared worn, as if it had been used before, and it was also a different shade from the rest of the L-shaped couch. The right-hand section could not be properly attached, leaving a visible gap due to incorrect measurements. The stitching and finishing on the back cushions were inconsistent — some were closed on the side, others on the top. The chaise section (leg rest) cushion was uneven, narrowing toward one end. The same section also showed light discoloration, suggesting exposure to moisture or poor leather treatment. I immediately contacted the Centurion branch during delivery, but was told that Christo, the responsible staff member, was off duty and that the delivery team could not return the couches without his instruction. I then followed up with Christo the same day, expressing my dissatisfaction and requesting that the couches be collected and a full refund issued due to the product’s poor quality and failure to meet specifications. Despite several follow-ups, six days have passed (as of 29 October 2025) and the couches have still not been collected. Christo has since informed me that Truewood “does not have a refund policy,” which is contrary to the CPA.
0 replies
7 months ago
False advertising of stock online
I placed an order on the 7th of September, which was scheduled for delivery on the 16th of September but was cancelled by the supplier just one day before the delivery date. As a loyal Makro customer, I find this unacceptable and deeply frustrating. It appears that suppliers are not held accountable, as cancelling delivery at such short notice is both inconvenient and inconsiderate. This not only disrupted my plans but also undermined my confidence in Makro’s service by selling stock that does not exist. This is false advertising and very misleading. To make matters worse, I have now been informed that I must wait an additional 18 days for the refund to be processed. During this time, the supplier continues to hold on to my money, benefiting from it, while I am left without both the item I ordered and the opportunity to use those funds. This is highly unfair to customers and creates a sense of mistrust. I then followed up with Makro on the 16th of September for the refund and I was assured by Nkosazana Mzinjana and Katleho Ntili that the refund was processed on the same day. It is now the 1st of October and I still haven't received the R5 150 refund.
371 replies
27 months ago
Poor delivery service
I had requested the driver to drop off my parcel with the security guards and he did not as I was not notified earlier that the parcel would be delivered, I then received an email that my parcel will be delivered within 48 hours after he had left the estate without leaving the parcel with the security guards. He returned my parcel to the warehouse which I have no idea where it is based, I reached out to BUFFALO on the same day via email and WhatsApp and I haven't heard from them and I don't know where my parcel is at in order for me to fetch because the driver further noted that I refused to sign which is a lie.
0 replies
53 months ago
Refusal to close off a paid up credit card account
I paid off my credit card 2 months ago and had requested the account to be disclosed...I was shocked to receive a text stating that I should pay finance charges by the 8th of December. I then called the Nedbank carf collection division to get the matter resolved on the 7th of December and was assisted by Siyabonga Magagula who assured me that the finance charges of R350 will be reserved and will be notified by an sms within 48 hours of the account closure. I am still receiving the text that I am owing Nedbank and my query has not been dealt with even after calling the card collection division. This is annoying because the account was supposed to be closed 2 months ago. The service is just poor and Nedbank just wants to milk clients off by not closing the credit card accounts when requested to.
0 replies
54 months ago
Unprofessional and major delays (UA918967100)
This courier company was supposed to deliver my parcel on Tuesday and failed to do so and they contacted me on Tuesday evening that the driver said my phone was on voicemail...it was surprising because my phone was on the whole day and never got a missed call from them or their driver or s voicemail notification nor a call from the estate security gate informing me of their arrival. I never heard from them on Wednesday. Today, Thursday morning I get a call that they couldn't get my full address, which was fully supplied to them upon purchase including my house no. And the estate name plus the city. I was then told that I will receive my parcel on Friday...I mean how incompetent and unprofessional can they be and the nerve for them to not even apologize for their delay and failure to meet customer expectations, I was spoken to as if I was made a favour for them to deliver on Friday and by the way I need the parcel today(Thursday)... Instead of making up for their professionalism by at least delivering today they rather give me the middle finger by delivering 4 days later.
0 replies
67 months ago
Best Home Loan
I am so humbled and grateful to be a 1st time home buyer through Standard Bank, I have been their customer for 15 years and they always take care of their own. I am so happy to be part of Standard Bank family and their offer surpassed what their competitors placed on the table. They also reduce the interest rate as your liability reduces over the years. I would really recommend that you make them your 1st choice when it comes to purchasing a home.
53 replies
67 months ago
Bank of choice
If you are looking to buy a vehicle through finance, please do consider signing the deal with MFC as you will get a settlement discount unlike other financial institutions. I settled my vehicle account and they were quick to offer a settlement discount twice without any hustle. I am really impressed with how they take care of their clients and hoping to get a home loan with Nedbank as I have submitted my application with Ibosa bond originators. MFC / Nedbank has really won my heart and I am certain that our paths will cross again soon. Thank you very much to Regina Mahlangu and MFC as a whole.
53 replies
69 months ago
Poor service by consultants
It is very disappointing for how Banks treat customers, especially the service we receive from consultants who are at the front-line of servicing customers. A lady by the name of Alldine Jaars promised to send me an email with banking details I need to get an original asset ownership of a vehicle but to this hour I am still waiting. This is totally annoying and disappointing as I had to wait 20 minutes before my call could be attended to and it costs money and time to wait that long on top of that after thinking you have been helped, consultants just sit their ass down without delivering. This is not the 1st incident I have encountered with Wesbank consultants, they have an no regard for customers at all.
159 replies
70 months ago
Tedious and bad service
My brother who is residing with me and is in Grade 12 was supposed to get his Raim sim card today. When the driver arrived to deliver the parcel, we furnished him with a copy of my brother's ID and a proof of address which was in my name.He refused to give us the parcel demanding a proof of address that is in a learners name. We have no other proof of address as the child is in school and still under guardianship, isn't his copy of ID good enough? How is he supposed to now study online when RAM is preventing him from doing so? I'm so livid, the driver blatantly refused to give us our parcel and drove off. He said he will come back on Monday even after calling to beg for the RAIN sim card as we need it for the pupil's online learning. He said we can even contact his boss but he is only coming back to deliver our parcel on Monday. I have never received such horrible service from any courier company let alone the admin of having to provide such documents which we had in place. The drivers number is 0664865921.
106 replies
70 months ago
Robbing contract customers
I am a cell c contract customer who has raised a query with Cell C on the 6th of July 2020 and I still have not received any assistance or solution to the issue that I am encountering of not being able to send SMS's which I will be billed R1280 for at the end of the month. I am very frustrated because I have called the call centre numerous times but still can't send SMS's. I am powerless as Cell C will be billing me for a service that they have not delivered for 16 days.
370 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)