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Nomfundo C
Active since Feb 2014
50
Reviews
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Reviews
50 reviews2 months ago
Pathetic service
Nandos the square Ladysmith,order #922...service was pathethic...order placed at 20h12...it's now 20h50 still sitting &waiting for the food...my daughter hasn't even received her milkshake. We were advised they're busy and the order would take 15min of which it has exceeded the 15min.
56 replies
3 months ago
dissatisfied
I would like to express my disappointment with the service at Mr Price Sport. I placed an online order on the 4th Jan 2026 and selected the click and collect as delivery option .I cannot recall how many times I called their service centre last week to follow-up on the order and was advised it was shipped .Yesterday when I called in again I was advised the order will be delivered after 7 business days ...which has already been exceeded .I find it ridiculous that click and collect takes this long for delivery ...wow !I had placed this order as my daughter had a swimming gala on the 10th Jan ...the gala has long passed and the order hasn't been received ...what in the world is this ...beyond pathetic . order no: 207130413986
56 replies
3 months ago
frustrated by service received
On the 1st Jan I placed an order on the Pedros website & selected Ladysmith,the order was successfully processed and I made a payment online .This was around 18h40.I then received a phone call at exactly 19h00 ,where the lady advised she was calling from Pedros Ladysmith ,to let me know that my order was received by their Head Office in error as the store ,they were not able to assist since they closed at 17h00.I couldn't understand why their system allowed me to process an order as I'm very aware if their store is offline or closed ,the online order is gets rejected by their system.Furthermore ,how can it be that the store closes at 17h00 and they stay behind for further 2 hours and I even told her I find that hard to believe as there was so much background noise making it clear the store was still open or customers were still at their store. The lady told me to get my order today the 2nd Jan ,I told her I no longer wanted it and require a refund ,she said I must come in . How ridiculous is this ,that they cannot process a refund without me visiting their store ...now I must drive just to get refunded for their error !And this is such a norm at Pedros Ladysmith ,they employ staff who are unable to deal with customers,this is beyond pathetic.
56 replies
7 months ago
Carelessness of the Driver & Conductor
Good day I would like to lodge a formal complaint. I had booked a bus from jhb park station to Ladysmith. Here I am now ...I'm beyond frustrated coz the driver and the conductor didn't come to the back seats where I am seated to let us know they're switching passengers from 1 bus to another for the sake of time. And when I am telling both of them...they're telling me I'll have to travel with them to durban and come back with another bus from durban to ladysmith...what nonsense is this. I am stranded in Estcourt filling station outside of cbd. Worst of all traveling with a minor...how am I to get to Ladysmith. Even on the filling station where I am left at there's no public transport as it's located out of the cbd. What irritates me the most is the carelessness of both the driver and the conductor. As for the passengers im front who were busy adding their 2cents saying the driver and conductor did shout that they were doing switching of passengers yet the passengers at the back ,did confirm the conductor did come to the back just to check for empty seats but didn't announce they were doing switches of passengers from 1 bus to another. How stupid can I be that I would just sit and relax while hearing the announcement of the changes.
0 replies
10 months ago
Lack of urgency and pathetic service
Pathetic service received from FNB Call Agents on the 13th June . I called in to followup on a request for a refund since I bought a voucher using eWallet on the 6th June.I was advised this would take 48 business hrs. Todate this is still outstanding. I then called in and was transferred 7 times without anyone knowing what to do. All their Call agents were *********** & 2 of them decided to answer the call and just kept quite and I could hear the Agents were there due to the background noise at their home or call centre. I'm frustrated as this is the same service received from Ladysmith branch when I went for card collection in May 2025 . The staff were just taking it easy with no sense of urgency. The whole process took me 45min.
53 replies
12 months ago
I have received pathetic service and the turn around time for claims
I have received pathetic service and the turn around time for claims. I submitted a warranty claim on the 23rd April ,I was barely kept on the loop and constantly had to make follow ups. When calling their call centre I'd spend time being on hold for approximately 20-30 min. The final outcome was only provided on the 2nd May where I was advised of the rejection of the claim as Bidvest doesn't pay for fan belt & replacement of fan belt tensioner, which is rediculous. With Bidvest, I have learnt each time on claim stage ,there's never a payout as I previously had a tyre angel which also was a useless cover as this warranty cover.
58 replies
17 months ago
Waiting times and pathetic service
Pathetic service .... I honestly do not understand what's the point of placing an online order at Debonairs Ladysmith Shell. I placed my order at 18h18 but only received the order at 18h57...how ridiculous!What irritates the most is when i came in there was no cashier at the till had to wait a few minutes and finally when she graced us with her presence she never saw the need to apologise for keeping us waiting.
0 replies
18 months ago
False marketing
I'm extremely fedup with McDonald's Ladysmith due to false marketing...I requested to order the nazo meal at the drive thru around 17h42.The lady on speaker advised that they no longer offer the nazo meals & told me they have cheese burger meals for R50 and I confirmed with her if she meant the nazo meal that has foldover as this is still available for ordering on the app and online.So i just ordered the 2 cheese burgers.When i went to the collection window,I noticed my slip stated the order was 2 double cheese burgers and the lady on the collection window requested for my slip and kept it with her.I only realised when i drove off that my slip wasn't returned.I'm frustrated and disgusted as this is the 2nd time where I order the nazo meal and told it's no longer on offer and an extra cheese added without my consent and pick this on my slip the last time too and i requested for refund as i was charged extra due to staff who add extra food items as they want to push and meet thd stores sales targets.I demand an explanation from their head office ,why the lady who assisted me **** about the nazo meal being no longer on offer,and sold me something to boost her sales targets!This is McDonald's Ladysmith KZN
0 replies
21 months ago
Good food
Visited the Coffee Corner Cafe in ladysmith and I was very delighted with the atmosphere as it's situated in the country club. Wow the view is breathtaking but most of all i loved the food ...out of this world...it's purely value for money.This is my new go to coffee shop when visiting Ladysmith.
0 replies
23 months ago
Uncivilized treatment from staff
In May I visited Checkers at The Square Ladysmith,I swiped my card for R1500+ and a transaction deducted successfully from my account and on their speedpoint it reflected decline .I had to swipe again and card declined due to insufficient funds as the payment had already been paid on the 1st transaction.The way the Till controller,Cashier and Packer handled the whole situation was so ridiculous. The Cashier advised the Controller of what happened,instead of the Controller explaining a way forward she asked for the guard to go bring back the trolley as my mom was about to walk out of the store as she wasn't aware of my card issue as she had assumed i paid at the 1st swipe or 1st transaction.They took back the trolley and the Cashier continued with other customers as if I didn't even exist. The Packer went on talking to the Controller of how my mom almost stole the groceries. I mean like really...who in their right mind goes to the store packs a trolley knowing very well they don't have funds available...stand in the long queues for no reason?I stood there for a good 15 minutes and asked what's the way foward and how to get a refund ,none of them spoke of the way forward they just continued as if I wasn't even there.Igot to work the next day and requested assistance as I work for the bank and was not prepared to go back to checkers to receive that pathetic service again.The bank returned my funds within 48hours.Please train your staff how to handle these incidents.
0 replies
Review Distribution
5 Star
24 (48%)
4 Star
0 (0%)
3 Star
1 (2%)
2 Star
0 (0%)
1 Star
25 (50%)