TM
Tlou M
Active since Mar 2014
30
Reviews
0
Industries
Reviews
30 reviews10 months ago
What a sad collections service
This Attorneys' collections team is pathetic, they sent another person's details to me and when informed to correct the details, not only do they apologise for being a nuisance and breaching POPIA with another person's details, they still make further demands. They are probably not even going to respond to this review
0 replies
37 months ago
credit listing no one can explain to me
I've been paying my Ford credit vehicle finance on time, every month and all of a sudden I get a statement on 10 Jan 2023 showing an overdue amount. the 10 Dec 2022 statement showed an advance payment of R451.85 and I made another payment on 16 Dec 2022 for R10600. So how did I now get to be listed on credit bureaus, I've sent emails to Absa from Jan 2023, I've contacted 0861222272, 0860699699, 0860667667 but no one has been able to assist, all they do is transfer me from IVR to another, which when someone answers, they also transfer... My job is now at risk because of the listing and Absa not responding to my emails
0 replies
37 months ago
Ford credit listing on bureaus, no one can explain
I've been paying my vehicle finance on time, every month and all of a sudden I get a statement on 10 Jan 2023 showing an overdue amount. the 10 Dec 2022 statement showed an advance payment of R451.85 and I made another payment on 16 Dec 2022 for R10600. So how did I now get to be listed on credit bureaus, I've sent emails to Absa from Jan 2023, I've contacted 0861222272, 0860699699, 0860667667 but no one has been able to assist, all they do is transfer me from IVR to another, which when someone answers, they also transfer... My job is now at risk because of the listing and Absa not responding to my emails
53 replies
40 months ago
Service is the core Pillar of sales
As easy as it is to lodge a complaint, it is that easy to also log a compliment. I got the best yet service from Moipone the service advisor at the dealership and I ended feeling bad seeing how much work she had to do until the end. Going the extra mile without complaining, keeping her smile on despite how hard she had it and ensured a favourable outcome in servicing my vehicle, this lady is a true ambassador of customer service. It's services like this that will always result in more sales and customer base growth.
0 replies
41 months ago
Poor space inside
The restaurant in Mall of the North is not conjucive for ordering and sit-in. The design can use barriers separating the space where consumers que to order from the sit-in consumers. At the moment, it doesn't even feel comfortable to sit in there and eat while you have tens of people walking around your table non stop. The restaurant feels like being in a street vendor shop. For a good brand, please review your outlet design.
0 replies
43 months ago
Finchoice - who's accountable here?
I've had my account paid for jus over 3 months through te Attorneys that were tasked with my debt recovery. Now I'm having problems with Finchoice not updating my account as closed and paid up, issuing me with a paid up letter. Yet all they do is refer me back to the Attorneys who were able to issue me with settlement letter and their own paid up letter. But I was not listed by the Attorneys at credit bureau and Finchoice has no interest in updating my record which they diligently updated as soon as I struggled to repay my debt. Now that it's closed, no one wants to be accountable
266 replies
44 months ago
What must I do for this account to reflect as closed having paid it off for over 2 months already
I've had the Finchoice account paid since June 2022 yet the company is not closing my account and having it reflect as paid up. My credit record shows that I still owe R4641, this is not a true reflection of my record and its easy to list missed payments, I expect it to be as easy when an account is fully paid up
0 replies
44 months ago
Failure to close my account despite my numerous requests
I've been asking for my account to be closed as it's been paid off since 2021 and to date its still open with a R1 limit. I've logged tickets on the website and would get a notification that the ticket is resolved. My credit report still shows this account as open, Transunion, Experian have same info
61 replies
48 months ago
Unethical sales
On 14 May 2022, an unqualified rep named Zuke at Jet (Seshego) was assisting me in my clothing account application, which declined due to my credit record of course. Then Zuke said "I'm going to give you a product which in 3 months we can increase your limits and credit score. Now how much would you like to pay? We have R75, R98 or R120, the higher the installment, the quicker we can increase your limit." I chose the highest value and she asked for my wife's details which I gave. Then I was asked to sign a number of times on a tablet and when 'everything was done', she then said "this is a bundle of accidental plan where your family will get R1500 for the whole due to your death" and I immediately asked her if she had just opened an insurance product for me and she confirmed. I told her, there was no disclosure before tricking me into signing up for some Hollard cover. I asked her if she even knew what I did for a living and what insurance covers I had and if her cover is sufficient for me or if I have a need for it and of course I asked her if this is how she's always tricking customers in taking up her products and she said, this is how she always does her sale. I asked her to make sure the cover was cancelled immediately and she confirmed it will be done. Then I received an sms confirming the Hollard cover with a policy number EDC158083 and a call center number 0860 113 639, which when dialed, it doesn't exist. There's definitely unethical behaviour from Zuke and I need the policy to be cancelled immediately and a confirmation sent to me. She and her team needs to be investigated for this unlawful manner of selling to unsuspecting clients, products which are probably not even needed and poor clients aren't aware. I will appreciate the outcome of the investigation before i take the next relevant step with necessary authorities
268 replies
48 months ago
Unethical sales
On 14 May 2022, an unqualified rep named Zuke at Jet (Seshego) was assisting me in my clothing account application, which declined due to my credit record of course. Then Zuke said "I'm going to give you a product which in 3 months we can increase your limits and credit score. Now how much would you like to pay? We have R75, R98 or R120, the higher the installment, the quicker we can increase your limit." I chose the highest value and she asked for my wife's details which I gave. Then I was asked to sign a number of times on a tablet and when 'everything was done', she then said "this is a bundle of accidental plan where your family will get R1500 for the whole due to your death" and I immediately asked her if she had just opened an insurance product for me and she confirmed. I told her, there was no disclosure before tricking me into signing up for some Hollard cover. I asked her if she even knew what I did for a living and what insurance covers I had and if her cover is sufficient for me or if I have a need for it and of course I asked her if this is how she's always tricking customers in taking up her products and she said, this is how she always does her sale. I asked her to make sure the cover was cancelled immediately and she confirmed it will be done. Then I received an sms confirming the Hollard cover with a policy number EDC158083 and a call center number 0860 113 639, which when dialed, it doesn't exist. There's definitely unethical behaviour from Zuke and I need the policy to be cancelled immediately and a confirmation sent to me. She and her team needs to be investigated for this unlawful manner of selling to unsuspecting clients, products which are probably not even needed and poor clients aren't aware. I will appreciate the outcome of the investigation before i take the next relevant step with necessary authorities
134 replies
Review Distribution
5 Star
10 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.3333333333333335%)
1 Star
19 (63.333333333333336%)