MM
mogomotsi M
Active since May 2014
18
Reviews
0
Industries
Reviews
18 reviews5 months ago
bad service and bad attitude from a staff member Simphiwe
On the 3rd of November 2025, I visited Telkom at Kyalami Corner because I wanted to move my eSIM to another phone, although I was not fami**** with how the process works. I was assisted by Simphiwe, who informed me that if she were to help me, I would need to pay R99 for a SIM swap. She then mentioned that I could return the following day, as the person who knew how to complete the process without a SIM swap had just finished their shift. I returned on Tuesday, the 11th of November, expecting to be assisted without any payment based on the information I had received previously. At that point, I could not remember the staff member’s name or appearance. The team who assisted me on the 11th was very helpful and explained the process clearly. However, I was frustrated about the payment due to the incorrect information given to me earlier. When asked if I remembered who had helped me, I said no. They then checked the CCTV footage and confirmed that the person who assisted me initially was Simphiwe. I informed the staff member assisting me that I was willing to pay for the SIM swap but felt that Simphiwe should apologise for giving me the wrong information and creating an expectation that I would not need to pay. She refused to apologise in the presence of the manager, despite the team initially acknowledging that she had provided incorrect information. Although I eventually agreed to pay, her attitude and the manner in which she spoke to me demonstrated a lack of accountability and poor customer service. Given that the initial agreement was that she would cover the cost due to her mistake, I would also like to request reimbur*****t from her, as previously indicated, and for appropriate disciplinary measures to be taken to prevent this from happening to other customers in the future.
0 replies
7 months ago
Poor Service/ ****
I have returned the product that I bought on the 17th September after they have delivered an incorrect product , requested for a refund even today there’s no feedback from them. And I have made it clear that I would like to have my money back . Makro is one big **** company.Their call centre agents are also not helpful. I am forever calling and I am not getting type of assistance.
53 replies
7 months ago
Bad service
I bought a microwave, they delivered a wrong brand and a size , I had to call first before they could deliver 🥹 I logged a return tickets , it was collected however on the system it still says , return proposed ( something like that ) Yoh Makro May I please have my money back cause wow
53 replies
14 months ago
Bad Service
KFC Riversands and bad service are best buddies, If it is not the wrong order then ke attitude from staff, I gave them too many chances but eey yoh.
0 replies
14 months ago
They **** Pensioners.
The lady by the name of Neo, went to the villages to **** my grand mother into singing their policy, they told her that they are there to assist pensioners, so that when they die their kids can get money from them , not explaining that they will be a monthly contribution of R240. They said they are from 1Life, called 1Life yesterday they did not have any of my grans details on their system.if they were truthdul they could have explained that they are brokers and all . now if my gradMa was to die and we had to claim, we wouldn't know where to go. I asked them to cancel the policy as my 83yr old GrandMa did not know what she was getting herself into. they refused. A person in their rightful mind , they would not let an 83yr old woman sign papers without any of their kids around around. The Neo lady gave her numbers that's forever on voicemail.Please cancel that policy.
0 replies
24 months ago
Best Customer Service.
Just want to send a very huge shout-out to Lebo aka Cheeseboy wa halfway. He demonstrated the best service that any could ask for. I bought my car from him, whenever I'm experiencing any problems or whenever I need clarity with something he is always available to asset, he is one consultant that did not only focus on getting the commission but going an extra mile in giving the best customer service.
0 replies
27 months ago
***** case( FNB poor service)
I logged a ***** case on the 24th of Jan and i have not received feedback to this day, on the 1st of Feb I went to the Diepsloot branch after money was deducted from my account , the lady that helped me said i cannot change my card I have to wait for ***** department to respond, today the 5th of Feb I called spoke to a certain lady who only asked security questions, she has since put me on hold for over an hour, tried calling again I've been taken from one pillar to another without being helped. I guess all my money need to finish in my account before they can help. I am really disappointed, i guess its time i change banks.
116 replies
29 months ago
****ty service
I received an email this morning , that I’ll be receiving me parcel today, however I have not received any call nor a text stating that my parcel is delayed , I really dont know how are they operating, cause this is not happening for the first time 🥹🥹🥹
0 replies
37 months ago
Kaak service
I’ve been complaining on my Wi-Fi connection for about a week now and nothing has been happening, today they finally decided to disconnect all my devices, I can’t even connect with my laptop. The person decided that they gonna stall my query until They knock off . I’m so ****ed. Meaning I’ll spend the whole weekend without the internet
0 replies
41 months ago
worst service ever
such a horrible service from dpd laser , I was suppose to get my parcel on the 2nd according to their tracking system, fine! today its the 6th and I still dont have my parcel. I yesterday the 6th I received a text from the that my parcel is out for deliver , only to get a call around 7 at night that they are at a location where they suppose to drop my parcel, and nogal I stated that its an office based address , how the hell am I suppose to be there around 7 at night? I explained to the driver , I also told him that I dont live far, his response was " suster nna ka chaisa nou" meaning his knocking off, so what about my parcel that I have been waiting for his the 2nd? I am beyond defeated and this is happening for the second time in a period of a week . The worst service I have ever received from courier perople.
0 replies
Review Distribution
5 Star
1 (5.555555555555555%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (94.44444444444444%)