MT
Maryke T
Active since Sep 2014
42
Reviews
0
Industries
Reviews
42 reviews7 months ago
Disappointed Experience at Cash Crusaders Princess Crossing
On Saturday, 30th August, I visited your Princess Crossing branch in Roodepoort with brand-new Tupperware pots and a pan, all still in their original packaging and boxes. These items are valued at more than R20,000, yet I was offered only R3,750 for the set, which I felt was unreasonably low considering the quality and worth of the products. What concerned me more, however, was the way I was treated during the visit. The buyers came across as unkind and dismissive, almost as if they assumed I would accept the offer without knowing the value of my items. Additionally, this being my first visit to a Cash Crusaders store, I was not advised about the option to take a loan on the items instead of selling them outright. Because of this, I decided to leave the store rather than continue with the transaction. I had expected a more professional and respectful experience. I hope you will take this feedback seriously, as customer service and fair dealings are very important in maintaining trust with clients.
0 replies
21 months ago
Cancelling a contrat and getting flagged as a ***** after verifying your account.
I phoned Vodacom to removed added services to one of my numbers, the customer care lady verified my account and all went smoothly, I was transferred to the accounts department to cancel one of my other contracts and I advised that I was flagged as a *****, on my own account, which I verified. Now I need to go into a branch with my ID Document to resolve this matter, what a load of BS.... the service are there, but cannot be used because you are now flagged as ***** after verifying your own account
106 replies
27 months ago
Take Alot Drivers Arrogant and Rude
We placed an order from Takealot The driver phones me to say he is at our gate I phoned the gardener to please go out and collect the parcel Not realising the parcel was booked for my home address and not the work address I phoned the driver back to say the gardener says there is no one and realised the driver is at my home address. I said to the driver I will quickly phone my neighbour. 2 minutes later my neighbour went out and the driver left. I phoned him again, to ask what happened. He dropped the phone in my ear several times. I have never spoken to someone so arrogant and rude who's salary we are helping to pay with our orders. Shame on Take Alot and the image the drivers set! Alot of customers book parcels at different addresses, therefore it will ne easy to male a mistake to make a delivery mistake. And..... Another thing, when you phone the bot says you cannot be assisted but just after that it says that the operating hours are from 9am.-7pm how condraticting and false is that statement
0 replies
29 months ago
Cell C - Harassing you even if you did make a payment
Cell C is the company that harasses a person even if you did make payment, I made a payment on Saturday, received a sms confirming that the payment was received.... but they keep on phoning me to make a payment arrangement. I have asked on 3 different occasions to phone me after 3 and they do not do that. During the course of my 2nd call I have said that I will call in the new month to set up the debit order again, but they do not make the notes on the system.
144 replies
30 months ago
Regret that we ever signed up with Help 24, excuse of a company
We have many reasons why we are upset with Help 24 Secure, reaction response of a waiting time of 50 minutes. RO's not entering premises with an excuse that they are are afraid of dogs. We had constant problems, so much that we even involved the CEO of the Company. Paying customers had to wait or response due to assisting of Non-Paying customers. According to the law if you can proof that loyalty and trust is broken and that they have been providing a bad service on which you cannot rely, an immediate cancellation can be submitted, which we did They have debited our account after we stated that no debit orders should be debited from our account. I really hoped that after the cancellation we will be done with them, but still we have to fight now of getting our money back
0 replies
32 months ago
Require Vox Fibre to Home Installation but no reply emails
On the 5th September we spoke to a consultant and send through all documentation as per request. I have followed up with 3 separate emails with regards to the email i sent, but till date have not received any feedback or a date of installation.
131 replies
33 months ago
Ikhokha FICA process a mess
Since the 31st July 2023 I have been struggling to FICA my account. Each time when I phone in the Representative says they have sent me an email and require more info or they did not get an email, but not once have I received an email from any Ikhokha Representative asking for details. If they supposedly sent the emails like they said, why no phone call to follow up.... But nothing! Now I cannot even get my Tap on Phone funds for a market I had on Saturday, because my FICA has not been finalised.
60 replies
37 months ago
Parcel missing due to the negligence of a Courier Guy Employee
Good day, I have bought items from a reseller and there is absolutely no tracking number, an email was sent from one of your Representatives at a Kiosk, but I phoned several Kiosks in the area, and I do not get hold of him. His email read as follow Good day ***** As requested. Herewith an email to confirm the following events. On the 15th March, you dropped off numerous parcels at our Kiosk. Unfortunately we did not have power due to loadshedding. I confirm that you left the parcels in our possession to check in when the loadshedding ended. It was unfortunate that our power did not come back on in the store and surrounding areas. We unfortunately do not operate over the weekend. Monday morning we started processing the parcels. The box was taken by the driver and sent out for delivery to Pudo Locker Oostenburg. Once the box reached the destination for drop off the driver couldn't deposit the the parcel as the tracking sticker was on on with the lock number, my apologies this was a fault on my side. The parcel was then returned to our Kiosk. We have corrected the issue and have sent the parcel out to the Shell Oostenburg locker. Your Customer ********* will receive an sms as soon as parcel has been deposited. Once again, I would like to apologoze for this. Regards, ***************** I really would like to speak to a Operations Manager or a Manager to discuss this matter as this is a negligent matter from one of your Employee
0 replies
39 months ago
Cell C's incompetence are incurring more costs for me
I had a problem with my bank at the end of January du to being scammed. My Cell C premium could not go off, I made arrangement's for a double premium the end of January and now every 3rd day Cell C is trying to process a debit order which is incurring more bank fees for a reversed debit order and for every failed debit order they also charge extra fees
132 replies
39 months ago
Webafrica now whatsapp based for service queries and take forever to reply
We have a problem with our connectivity. There is no option to talk to an agent over the phone explaining the situation and all is based on whatsapp conversations and it is taking forever
0 replies
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4 Star
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3 Star
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2 Star
3 (7.142857142857143%)
1 Star
39 (92.85714285714286%)