ZS
Zodwa S
Active since Jan 2015
38
Reviews
0
Industries
Reviews
38 reviews6 months ago
Excellent Service from Zoleka – Fashion Fusion Southgate
I would like to compliment Zoleka from Fashion Fusion at Southgate for her outstanding service. I had placed an order using the “Pay Just Now” payment option and later returned some of the items. While waiting for my refund, Zoleka went above and beyond by constantly following up on the process until my money was successfully paid back today. Her professionalism, kindness, and dedication truly stood out. It’s rare to find such committed customer service these days. Thank you, Zoleka, for your excellent assistance, you made the whole experience stress-free and pleasant!
0 replies
8 months ago
Complaint About Missed Delivery and Poor Service
I placed an order for an Inverroche on 14 August 2025, specifically so I could enjoy it on my birthday, 15 August. After placing my order, I initially received confirmation that delivery would be on the 16th, but then I was pleasantly surprised to receive an updated confirmation saying it would arrive on the 15th — perfect timing for my celebration. However, on the 15th, at around 11:00, I received a message saying: “Apologies, we couldn’t reach you today to deliver your order. We will contact you to confirm your availability before we reattempt delivery.” This was extremely confusing and frustrating, as I was home the entire day. No one rang my bell, called, or attempted delivery. There was no communication from the driver or your delivery team. Now, it's 16 August, 20:45, and I still have not received my order. Needless to say, this has been a huge disappointment. What was meant to be a simple gesture to enhance my birthday ended up being a frustrating experience — thanks to the poor handling of your delivery process. Thank you, Makro, for spoiling my day. I would appreciate: A clear explanation of what went wrong. An urgent update on when I can expect my delivery. An apology, and some form of compensation would be appreciated, considering the inconvenience and the missed occasion.
5 replies
12 months ago
Urgent Assistance Required – Claim Dispute and Customer Service Complaint
I would like to formally raise a concern regarding my recent experience with your claims department, as well as seek urgent assistance with my pending claim. This policy originally belonged to my late father, who sadly passed away on 27 July 2022. To avoid the policy lapsing, I took over the responsibility of maintaining the policy payments. I submitted my personal details to your Policy Servicing department, and these were successfully updated to reflect the debit order from my bank account every month. In 2023, I submitted a claim for a burst geyser under this policy, and the claim was processed and paid out without any issues or requests for further documentation. However, I am extremely disappointed with the service I recently received when trying to lodge a second claim for another burst geyser. I was assisted by a consultant by the name of Thanduxolo Khumalo, whose conduct was both unprofessional and discourteous. She was unwilling to listen to my explanation, despite me advising her that I am a client. Furthermore, she advised that I could not proceed with the claim unless I provided a Letter of Authority — a requirement that was never communicated to me previously, not even when payments were being deducted from my account or when I submitted my first claim. Given the circumstances, I am requesting that someone from management urgently contacts me regarding this matter, as I believe I have fulfilled all obligations relating to this policy. I would like clarity on the following: • Why was the Letter of Authority not requested at the time I took over the policy or when my previous claim was processed? • Why was I treated in such an unacceptable manner by your staff member? • What are the next steps to resolve my current claim? Should I not receive feedback or assistance within a reasonable timeframe, I will have no choice but to escalate this matter to the Insurance Ombudsman for further intervention. Please contact me urgently on 072 376 3677.
0 replies
13 months ago
Exceptional Service from Tumi at @Home The Glen!
I had a fantastic shopping experience at @Home The Glen on Friday, 07 March 2025. Tumi provided outstanding service—friendly, professional, and genuinely welcoming. It’s refreshing to be assisted by someone who is both knowledgeable and eager to help. The entire staff created a warm and inviting atmosphere, making my visit truly enjoyable. Keep up the great work! I will definitely be back.
0 replies
13 months ago
Exceptional Service from Portia at MrP Home The Glen!
I had an amazing shopping experience at MrP Home The Glen on Friday, 7 March 2025, thanks to Portia! She was incredibly friendly, patient, and knowledgeable, making sure I found exactly what I needed. Her warm attitude and excellent customer service truly stood out. It’s rare to find such dedication, and she made my shopping experience a pleasure. Well, done, Portia! MrP Home is lucky to have you!
53 replies
15 months ago
Good customer service
I wanted to take a moment to personally thank Clement for the excellent customer service you provided to me during my recent visit to Dischem (Southgate). Your friendly attitude, attention to detail, and willingness to assist made my shopping experience a pleasant one. It's rare to encounter someone who genuinely cares about the customer experience, and your efforts did not go unnoticed. I truly appreciate the exceptional service you provided, and I look forward to visiting Dischem again, knowing that people like you are there to help. Thank you once again for your outstanding service. Best regards, Zodwa Zondi
0 replies
16 months ago
Disappointing Customer Service Experience
I am extremely disappointed with the customer service I received from Renusha at RAM. While I was explaining my concern about my parcel not being delivered as indicated in the tracking enquiries, she hung up on me mid-conversation. What made the experience worse was her lack of apology or empathy for the situation. She spoke in a dismissive manner, as though she was doing me a favor by addressing my issue. This is completely unacceptable behavior, especially in a role that deals with customers. I expect better from RAM, and I hope the company takes immediate steps to train their staff on professionalism and basic customer service etiquette. People like this should not be working in customer-facing roles.
112 replies
26 months ago
Compliment
I would like to thank Silas for the best service he provided us at Eskort Store Xavier Boulevard. We were not sure of the prices. He assisted us with a smile and was willing to do more than what we were asking him. When I made a comment about him, another customer confirmed that he is forever like that. Keep smiling, keep shining my brother.
53 replies
27 months ago
Compliment
I would like to thank Nomvula Phohlolo for her excellent assistance with my claim. I'm claiming for damages brought on by the geyser's explosion. Since no one was responding to me, I called to inquire on the status of my claim. She was the one that picked up the phone, took charge of making sure my claim was processed, and kept me informed at all times. I appreciate your help, and please continue to do well. The claim number is C01241030470655
0 replies
28 months ago
****mers, stay away from them
Hayi i have to say Zulu Swag are ****mers second attempt ordering with you. Last time i ordered, took about a month and halve then my order later delivered in the wrong address. i then cancelled my order. The called to remove the review and gave me a pair as apologies. I was trying my luck again for the second time. still not winning. My niece have uMhlonyane that is taking place Saturday 21 October and she was going to wear them there, i ordered nge 7th of October as in your website it state *"Courier orders take plus or minus 14 days"* not 14 working days. The order was not delivered, I have been begging for my refunds. They are just saying, they will refund me as soon as they have funds. Now lately they just ignore my calls and whatsapp. We try to support black businesses but with such service, no more order anything from them. Apparently my colleagues also experienced the same, hence they removed the review tab because know that they don't take care of their business.
0 replies
Review Distribution
5 Star
17 (44.73684210526316%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.6315789473684212%)
1 Star
20 (52.63157894736842%)