GA
GAIL AVERN-TAPLIN
Active since Dec 2015
10
Reviews
0
Industries
Reviews
10 reviews45 months ago
Shocking service from Discovery,Vitality,Comair & BA
I am reviewing Discovery Health,Discovery Vitality, Vitality Comair & BA Comair as I feel they are all equally to blame for the loss of the air tickets fiasco, with the demise of Comair. NOBODY wants to take responsibility, there is no replies to emails, telephones just wring. We are sent from pillar to post with each contact telling us there is another contact to approach! We lost our return air tickets from Mauritius to Johannesburg.We had to book & pay for return tickets with FlySafair.Since our return at the beginning of June 2022 we have got nowhere with any form of compensation .This seems like abuse to me ! Shocking service from you all!
1677 replies
52 months ago
NEEDING HELP FROM DISCOVERY/VITALITY/KULULA/BA OR COMAIR!!
We need help! I have selected Kulula.com but quite frankly we are not sure who to review? Discovery/Vitality/ Kulula /BA/Comair ??Since the 05 January 2022(17 days ago) we have been in contact with Vitality/Kulula to help us with air tickets we are trying to book to Mauritius .WE have R12 133.68 in our travelbank from a refund from BA because we could not fly in June 2020 due to Covid restrictions. WE can see our funds on travel bank through our Kulula ID and they are expiring 12/02/2022 , hence our urgency to use the funds and get booked asap. Unfortunately when we select the flights and try to pay using travel bank, that option, for some unknown reason is not available to select !Every day we phone, speak to someone different who tells us they'll escalate it and get back to us in 48 hours !! 2 day!! TO DATE NO ONE HAS CONTACTED US BACK & NO EMAIL IS SENT TO US AND NO EXPLANATION IS GIVEN !Vitality blames Kulula, Kulula blames Comair & Comair blames BA !!This service is honestly unacceptable , we are at our wits end and stress levels creep up daily . WHO CAN HELP US PLEASE TO RESOLVE THIS MATTER ?? I do hope someone can be proactive and redeem all these companies reputations as it seems none of them care. The gentleman we spoke to 2 days ago said he would get Comair to book this for us directly ! 2 days later , nothing, and we have to phone again .The lady tells us today this is not even possible ? Our accommodation is booked & now we are battling to use our own money due to us , to book flights asap .
0 replies
52 months ago
Shocking Experience with Bride & Co Canal Walk
On the 23/09/2021 ,nearly 3 months before my daughter's wedding .I visited Bride & Co Canal Walk to possibly purchase a dress for the wedding. Mishka helped me & I found a dress I quite liked but the size was 24 & I'm a 14 .She assured me the dress would be able to be taken in and look like I envisioned it would. With straps etc. She called the seamstress Terri who agreed & made note of what I wanted. I paid for the dress & was told non bridal alterations would be R160.00.I made a booking for 4/11/2021 as I was instructed to do (6 weeks before the wedding) & booked with Mishka & Terri. On arrival neither of these two were anywhere to be seen & I was sent a seamstress who seemed very insecure & who told me that what I had been told was not possible & I would therefore now not be able to have straps & the whole shape of the dress ( that I had liked) was now totally different!I had to go back on the 25/11 & I expected to be able to take my dress home (2 weeks before the wedding) .The fitting was a disaster ! The armholes were so tight I couldn't use my arms (this because she had pulled the top pf the straps up so tight that effectively there was no strap left !) The side seams had not been taken in at all! (size 24 to 14 appeared no different). Needless to say I left there in tears & my daughter made an appointment for me at a place in Gauteng specializing in moms of the bride & groom dresses. I found a dress immediately with the very kind& caring staff (actually had two to choose from ).My final appointment was on the 3/12/2021, 8 days before the wedding & when I got there I sat for an hour! They came to tell me the seamstress was busy with the dress , it had not been altered at all since the previous visit on the 25/11/2021!There were no apologies & the staff all sat around very non committal. Eventaully the seamstress arrived (after an hour) & the dress was exactly the same .The sides had been altered but not a thing had been done to the armholes etc. The stitching had been done by HAND & a lot of it didn't hold for 5 minutes as the dress is quite heavy . The inside of the dress is a disgrace & Bride & Co should be ashamed of this outcome !! They offered me a bag & I told them the dress didn't warrant a bag and left ! Needless to say this "mess" is sitting at the top of my cupboard , never got worn & I will not be able to wear it anywhere as it does not FIT !The alterations were R330 & not the R160 I was told it would be ! Overall a shocking experience & Bride & Co should be ashamed .Also I had to go through Customer Care to get a reply to my telephone calls! These girls sit there, totally disinterested & I don't think could be bothered to pick up the phone .
0 replies
72 months ago
BA air tickets with Comair
We are well aware that Comair is under Business Rescue due to Covid 19, however we had travel plans for early July 2020 with BA tickets bought through the Kulula(discovery) website, operated by Comair .We understand the situation but feel it is very negligent to leave customers waiting for some form of response! We bought two return air tickets to Mauritius in February. BA notified me that I should get hold of them for vouchers. This I did but they said as they weren't directly through the airline I should approach the "agent".I got hold of Kulula who said I should get hod of BA domestic. BA domestic told me to send an email to unflownticketholders@comair.co.za .To date I have had no response from this email address other than an auto generated response! Our flight is 6 weeks away & would like to know what exactly we should do? Will someone get hold of us eventually ? We are under enough stress at this time without the added stress of bad practices by people who are responsible for informing their clients as to what is happening !
0 replies
72 months ago
COMPLAINT - PETS JEWELS SA
I purchased earrings from Pets Jewels SA ,online, on the 28 April 2020.Shortly thereafter I received a confirmation email from them of the purchase, the order number and a contact email address for queries. Nearly 3 weeks later I have had no contact from them whatsoever , and whilst I appreciate the difficulty with lockdown & that perhaps deliveries are delayed , I would have liked some response to my email queries. I emailed them on the 12 May & the 15 May to the email address supplied info@petsjewels .co.za & also visited their website and contacted them form there.To date I still have had absolutely no response from them!I cannot find them on facebook , only the same company in the UK.I sent the UK store a message on messenger and they have no contact details for SA???They assure me the company is legit & not a scam . How do I know this if no one is available to answer my emails/queries? I would appreciate any response.
0 replies
77 months ago
DISCOVERY INSURE - APATHY TO MY PLIGHT!
After 3 weeks of calls , my issue apparently having been escalated, I still have not had a single call in response to my issue. I have spoken to four different people ( the third was definitely not a "s****ed consultant" as they like to call them - after nearly 35minutes of holding I was no closer to any solution from him and he then just put me back to the switchboard to start again)!Unfortunately the Quality Motor Assessor I dealt with previously of course no longer works for Discovery!My son's car was damaged in a hit & run last year and after two panel beaters' attempts at fixing we have the same issue again with the paint work bubbling etc. Someone needs to hear the client , email any progress and make contact with the client ! We pay dearly for insurance and I am not impressed with the outcome here. Hopefully after my 4th attempt to ask for assistance today (telephonically) I will be helped - otherwise another insurer it will be :(
61 replies
77 months ago
CIELO AFTER SALES CARE APPALLING
Purchased (paid for goods on the 29th November ) with a promise I would receive my goods between 5-10 working days & by the 17th as I desperately needed the goods to use.12 working days later still waiting. Numerous phone calls to them with nobody taking any responsibility & not one call returned (spoke to four individuals) to advise me of any progress. I had to personally visit the store this morning (as no one returned my call with an answer).The store blames ALL the delivery companies !!ALL ! Why are they dealing with multiple companies who are providing such a poor service ??They took my R6000 nearly three weeks ago & was promised delivery between 4-5 pm today , At 5pm still nothing & I am waiting for the Cielo in store guy to phone me back as he promised he would...… They almost humour your frustration ! Definitely not a store to purchase from if their after sales care is so pathetic/appalling!
61 replies
99 months ago
Great service from Futurama
Ordered a pond pump online on Thursday evening from Futurama in Somerset West Cape Town & by lunchtime Monday it was delivered to our door in Westville Durban! They replied promptly, the online experience was good & the email chain was great- they kept us informed 7 supplied the link to track the parcel which was 100% accurate. Great service so can highly recommend. The price was great also!
105 replies
115 months ago
Isabella Garcia Rocks!
<p>Great products, great service .Staff very polite & helpful.Invoicing correct & timeous!Well done!</p>
112 replies
126 months ago
TOM TOM PROMISE OF PAYBACK ON A GPS PURCHASE NOT F
On the 13th July this year,2015, I purchased a TomTom Start 50 for my son at Makro in Springfield Park , Durban SA. The sales attendant assured us on purchase that if we bought this GPS ,Tom Tom was prepared to pay back R400 into our account if we supplied the invoice online showing the invoice number. This was duly done by uploading online with a reply promising payback.Nothing happened for months with follow ups from me.On the 6th November I started following up in earnest & have been dealing with a Vicky D through the TomTom Support team since then .For 5 weeks she has been apologizing and promising a payback .On the 20th November they attached a definitely hoax PDF format \invoice"showing they had paid money into my son's account. There was no account number so again I queried into which account it had been paid.They supplied me with some ridiculous account number which certainly wasn't a legitimate bank number in SA.They also said they had paid into my son's account but his details were never supplied! The last correspondence I had with them was to tell them they hadn't paid into any of our accounts and I was therefore still waiting (28/11) False advertising at its best!"""
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)