KM
Kim M
Active since May 2016
20
Reviews
0
Industries
Reviews
20 reviews45 months ago
Sage NOT my Partner
Despite paying a monthly tech support fee I am not receiving any positive response to 5 emails that have been sent . I simply receive an automated response to wait for their feedback followed by another email which reads:- Please note that we have not received your response with regards to your query. As a result, we shall be closing this incident, which shall be re-opened should you need further assistance with the same query.
402 replies
70 months ago
MWEB needs to re look their customer support and service levels
There should be no star in this rating! Service is below any rating Staff amazing but IT lets them down and turnaround time is non existent
0 replies
70 months ago
GoldenRewards provides Platinum Service !
Amazing Service Amazing support Well done to the staff at Golden Rewards in Herm****
0 replies
70 months ago
# 1 in Service Too !
Amazing Service Amazing Effort Well done on exceeding my every expectation
0 replies
72 months ago
MTN Logo We are in this Together - well it is clear that we are definitely NOT in this together
How is MTN protecting my security when they ask me to email the following information to them to validate my 5th query (none of the others were responded to) regarding the expiry date of my contract? - surely a phone call to my dedicated MTN cell number would reduce risk to both MTN and myself of a contracted customer! Below is an exact copy paste of the email received (yes that is the number of ? marks that were inserted in the email) Thank you for your email. We apologise for the delayed response. For security validation reasons and for us to gain access to your account, please confirm the below details. ??? ??????????????????????????? MTN Pin: ??????????????????????????? ID Number: ??????????????????????????? Postal / Residential Address: ??????????????????????????? Work Telephone Number / Email address: ??????????????????????????? Bank Name / Type of account: Kind Regards, Valerie Exford MTN SA Reference Number: 2517676
0 replies
72 months ago
Express delivery with Express Service!
Well done to Kummie at the Durban call centre - she got right what On the Dot and Clicks could not! She delivered outstanding customer service in a space of 3 minutes - On the Dot and Clicks have been given 48 hours and they still have not given feedback.
105 replies
73 months ago
The Epson Promise is to Exceed your Vision - Epson exceeded my expectations too!
One email sent from my desk to Epson support SA asking for support and within less than 24-hours a phone call and full support (free of charge) provided by a highly professional, capable and very patient Portia Well done Portia - you are a true asset to your company- and your guidance is most appreciated. Kim
0 replies
73 months ago
Top Carpets and Floors offering TOP CUSTOMER SERVICE
Accolades to the Herm**** branch of Top Carpets and Floors which is owner managed and supported by caring staff Compliments to the Herm**** branch team for their excellent customer service and support
0 replies
73 months ago
Cookware That Lasts a Lifetime and Customer Service that Commands Loyalty
Best service ever - communication, even if it is not good news, is always a sign of excellent customer service. AMC made contact with me by calling me personally (not a generic email) to discuss my pending order before COVID lockdown. The matter of delivery was dealt with in a most professional manner and by mutual agreement it was decided that my order will remain in place with delivery taking place after lockdown.
0 replies
73 months ago
takealot did not think-a-lot about the consequence of cancelling pending orders
Without prior consultation to customers takealot cancelled all orders that were already in progress prior to Covid lockdown. Payments have been credited to customer's takealot account (NOT refunded to credit card / debit card) - to do this customers have to make contact with takealot and wait over 45 minutes to be put through. Other online stores took a more prudent route by contacting clients to advise them that their orders would be honoured as soon as courier companies are back in operation. After to -and-fro emails I have also established that any items purchased on special / at discounted prices will NOT be honoured as a blanket decision was made to CANCEL all pending orders and not place them on hold until delivery is possible
0 replies
Review Distribution
5 Star
7 (35%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
12 (60%)