Active since May 2016
23
Reviews
0
Industries
Reviews
23 reviews20 months ago
Disappointed
I visited Absolutely Pets and left disappointed. After arriving shortly after opening, I found a sign saying they'd be back before 10:05 AM, even though the shop opened at 9:00 AM. I had to wait with no response when I tried calling. I eventually left, not willing to walk back to the shop. This wasn’t the first issue I've had with them. Despite asking twice for specific stock to be ordered, I’ve never received a callback, even though these products sell out quickly. I usually order four items, but when I arrive, there’s either nothing available, or I leave with just one. I'm not impressed with the service. Having more staff to avoid these inconveniences and better communication regarding stock would go a long way in retaining customers.
0 replies
20 months ago
NO CUSTOMER SERVICE
Panarottis Cape Gate I recently had a disappointing experience at Panarottis Cape Gate. When we arrived, we waited at the entrance for five minutes because no one was there to greet us, even though staff members were clearly visible. Once seated, we were one of only two tables in the restaurant, yet we were inexplicably served last. The service only worsened from there. After finishing our meal, I asked for the bill and waited for ten minutes while our waitress engaged in a full conversation with another staff member. I eventually had to get up and interrupt their chat to request the bill again. The lack of attention and urgency was frustrating, especially considering the restaurant was nearly empty. Overall, the service was very disappointing. I expected much better from Panarottis, and this experience has left me reconsidering a return visit.
0 replies
25 months ago
No customer services.
I understand you have a big warehouse and a lot of clients to attend to. But your customer services is 0 percent. We were looking for barn door accessories and stuff. We looked around. Then ask two ladies to assist us.. and they had no knowledge of this product or what a barn door is.. (how did they apply for a job?????) Then five guys was standing around your sales table. And I went to go ask them (my friend still explaining to the woman what we are looking for.) Then the guys directed me to the correct item. Told me they will get someone for me. I waited for a guy who was busy with a client same area as where im standing. He never even acknowledged us nor indicated for more help for us. We ended up waiting as he disappeared as we really needed the item. Some staff were standing near to us flirting. A bunch of staff at the tinting department making jokes.. and a guy walking pass us.. I had to literally stop him and demanded he get me someone. He told us someone on the way. The guy came stopped for someone. And then left.. we ended leaving your store after a few minutes. Empty hands.. If I was you. Who are the manager.. train your staff on customer service and etiquette I cannonly imagine the sales you loose due to this incompetence from staff.
56 replies
36 months ago
Unfair behaviour towards a humiliation
This email is to inform you that i will be submitting an incident which happened last year in your Cape Gate Checkers, where they informed me the Branch Manager was reprimanded, to my surprise, nothing was done and he is still at the same shop with the same attitude he had . So as much as your bribes you have shown towards me, i feel that i will take this matter further to expose how you humiliate people. and the individuals working for your company was not even dealt with. Ref 2107533
0 replies
47 months ago
Disappointed
Firstly the wimpy in general has really degraded themselves when it comes to presentation and customer services I order a breakfast with a glass of juice... I immediately saw something floating in glass. I asked one of the waiters to just check. She takes the glass... visible to my eye... she took a long s****. Swoop out the floating object. And return to me with the glass.. Really... now I get treated like I had an issue..
0 replies
65 months ago
Incompetent Agents
I have had a very bad experience with some of rawsons agents. One guy never responded to my mails. The other one did not even responded to my calls. After numours calls. My sister went to their office. Only to get there and be told thee guy is on holiday...The lady i contacted did not even respond to my sms. Three calls and a whatsapp.. And when she did respond. She did not seem interested in my call.. Yet they were working as i asked... Thinking i disturbed her..
0 replies
65 months ago
Bad at communication
I would not recommend anyone to communicate with your company nor to have a deal with you. Your agents lack of communication and performance with dealing with new clients is extremely bad.. Lack of communication. Lying abouy property Not returning calls I am happy to not sign with you then.. Thanks
0 replies
66 months ago
Presentation of food disgusting
On the 7th of November, I and my family went to Tygervalley Burger King. we bought some meals, and upon nearly finished my husband's burger we realized that the rest of the chicken was raw. my daughter had a hamburger we checked hers and it was fine my chicken burger. I was busy eating realized the burger was old and the cheese ice cold.. took Fotos', will post on your FB page, due to covid arrangments we did not go back as the place was very full and we had other responsibility. All i can say is that the service, covid arrangments, and food were pathetic... I think that was our last burger king meal. I have never had a bad experience, but this was unacceptable, and my husband did take his piece back... they just took the piece and that was it...
0 replies
76 months ago
FNB staff incompetence
My savings account was put on hold. Upon arriving at FNB Tygervalley.. The host assisted me... He could not assistant said I must wait in line for help.. He went and spoke to a training and told her to assist my issue.. She went to the manager and explain the issue. Bare in mind that the host told her. She went to manager and then ask me what happened... Before I responded she ask for my ID and explained that account is active... While she was busy looking up my details. I did a transfer on my app to show her rather then explain... She contacted the number and they explained about me being overseas etc and tax clearance... I was never abroad and that is a savings account I opened a few months ago... They informed her that I had to complete documents and then it will be lifted... All the info they have on the system except my tax nr... All this time the manager never stood up from her seat, on her phone the entire time, and never once checked if the trainee needed assistance. I spend an hour in the bankvlearing. My own savings account.. Now please tell me how are people suppose to feel safe and invest inyour bank when we have an issue and the staff is not educated nor professional enough to assist...
61 replies
76 months ago
Customer service
Ackermans Durbanville really need to have a look at their staff, maybe give them some training in customer service and also how to handle issues.. I have an account, which I am aware I had to pay my monthly fee, upon walking into the shop I purchase some items.. I handed my ackermans card to the lady and was waiting for her to ask how much I am paying.. She struggled to scan items on system which took her about 5 minutes without asking for assistance.. Then she took my card... Scanned it trice and told me it was declined...... Mmm. Zoo am either very stupid... But that Is a card where I can purchase items on or so I thought.... She did it again.. Printed a slip and told me I have no credit ailable... Take in consideration I only opened this account to have a record and by small items to keep active.. My question How is my account declined? How have I no credit available? The lady behind the counter had no clue, did not even know what number to call for assistants.. HOW ARE YOU GOING TO INCREASE SALES WITH THAT ATTITUDE... AND THEY GET PAID TO DO WHAT? I am not even mad at the cashier... But mostly disgusted with ackermans for the low standards.. Nevertheless I will be closing the account because I think there is a lot of shops that are happy and willing to have clients...
122 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (91.30434782608695%)