RCS Group Registered Credit and Financial Service Provider
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, RCS Group faces significant customer dissatisfaction across nearly every service area. Customers consistently report unresolved refund requests, persistent debits after settlement, harassment from call centres, and inaccurate credit bureau listings. Communication breakdowns dominate the feedback, with emails ignored for weeks and escalations leading nowhere. The few positive experiences highlight that seamless service is possible, but these remain rare exceptions in an otherwise troubling pattern.
TrustIndex
2.3
NPS Score
-70
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, RCS Group shows deep, consistent dissatisfaction across nearly every service dimension. Customers describe rude agents, unresolved disputes, refund delays after settlement, harassing call-centre behaviour, opaque interest charges, and incorrect credit bureau listings. A small number of positive applications stand out, but the dominant pattern is frustration with closure processes, unauthorised Blue Label subscriptions, and an unresponsive complaint pipeline.
RCS Group Registered Credit and Financial Service Provider has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. Hellopeter has tracked RCS Group Registered Credit and Financial Service Provider across 320 total reviews.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2011
On 01 April 2026, I purchased electricity using my RCS Builders’ Card through Blue Label. I have not received the token. I immediately contacted your toll-free support and was assured that my issue would be resolved within five days. To date, I have received no feedback. Instead, I have been passed from one department to another with no resolution. This is completely unacceptable, as I was left without electricity over the Easter weekend, causing significant inconvenience. I demand that this matter be resolved immediately and that I receive the token without further delay. I expect a prompt response confirming the resolution.
1 reviews | Active since Aug 2011
On 01 April 2026, I purchased electricity using my RCS Builders’ Card through Blue Label. I have not received the token. I immediately contacted your toll-free support and was assured that my issue would be resolved within five days. To date, I have received no feedback. Instead, I have been passed from one department to another with no resolution. This is completely unacceptable, as I was left without electricity over the Easter weekend, causing significant inconvenience. I demand that this matter be resolved immediately and that I receive the token without further delay. I expect a prompt response confirming the resolution.
1 reviews | Active since May 2009
I have an RCS grey credit card which closed around a year or few months ago. I opened this account during covid....I stopped using this card just after lock down was lifted...I got an email statement in 2026 that I owe less than R200 and the account should have been closed....even today in April they still remiding me to pay...Please dnt confuse this with MOBICRED...iam talking about RCS credit stupid card...close my account please its been soo many years this card remained on credit but you never missed your debit...*** YOU
1 reviews | Active since May 2009
I have an RCS grey credit card which closed around a year or few months ago. I opened this account during covid....I stopped using this card just after lock down was lifted...I got an email statement in 2026 that I owe less than R200 and the account should have been closed....even today in April they still remiding me to pay...Please dnt confuse this with MOBICRED...iam talking about RCS credit stupid card...close my account please its been soo many years this card remained on credit but you never missed your debit...*** YOU
1 reviews | Active since Nov 2012
I am बेहद frustrated with the pathetic service received from RCS. On 02/04/2026, I contacted RCS to update my debit order details from one bank to another. I was clearly advised to submit a copy of my ID and confirmation of my new banking details, which I promptly did. To my surprise, I then received a response requesting—again—a copy of my ID, as well as a copy of my store card. This is completely unacceptable. Not only is this repetitive and inefficient, but is not totally not acceptable and I am going to report this matter further. It is extremely disappointing to deal with such poor service, lack of clear communication, and disregard for customer convenience. An urgent resolution to this matter is required before I escalate the case further.
1 reviews | Active since Nov 2012
I am बेहद frustrated with the pathetic service received from RCS. On 02/04/2026, I contacted RCS to update my debit order details from one bank to another. I was clearly advised to submit a copy of my ID and confirmation of my new banking details, which I promptly did. To my surprise, I then received a response requesting—again—a copy of my ID, as well as a copy of my store card. This is completely unacceptable. Not only is this repetitive and inefficient, but is not totally not acceptable and I am going to report this matter further. It is extremely disappointing to deal with such poor service, lack of clear communication, and disregard for customer convenience. An urgent resolution to this matter is required before I escalate the case further.
1 reviews | Active since Jul 2018
On behalf of my mom who has an account with RCS , I called them to find out the balance on her account and the run around I have been given is unbelievable. My sister also went through the same problem with them as they demanded that my incapacitated mother should call herself and she informed them this person is not well and hence we are calling all shops she has accounts with to pay the remaining balance. Can someone more compassionate and intelligent please call me and assist in this issue.
1 reviews | Active since Jul 2018
On behalf of my mom who has an account with RCS , I called them to find out the balance on her account and the run around I have been given is unbelievable. My sister also went through the same problem with them as they demanded that my incapacitated mother should call herself and she informed them this person is not well and hence we are calling all shops she has accounts with to pay the remaining balance. Can someone more compassionate and intelligent please call me and assist in this issue.
1 reviews | Active since Mar 2026
I recently opened a Shoprite Checkers PayitOff account. Unfortunately, the young man who helped me to open it was over enthusiastic and made claims which were factually incorrect. As a result, I lodged a complaint on the 12th March and requested that my account be cancelled and any charges reversed. From the outset the complaint was handled in a professional and sympathetic manner and was resolved in just a few days. It is a pleasure to interact with a company that knows what they are doing.
1 reviews | Active since Mar 2026
I recently opened a Shoprite Checkers PayitOff account. Unfortunately, the young man who helped me to open it was over enthusiastic and made claims which were factually incorrect. As a result, I lodged a complaint on the 12th March and requested that my account be cancelled and any charges reversed. From the outset the complaint was handled in a professional and sympathetic manner and was resolved in just a few days. It is a pleasure to interact with a company that knows what they are doing.
1 reviews | Active since Jun 2011
Pathetic customer service!! Not even the fact that the *****ulent activity on the account was hardly investigated, we had to end-up paying for something we didn't order nor receive! Now we can't seem to get the account closed! We paid you every last cent you wanted, regardless the fact that your staff never once delivered a decent service! It has been WEEKS now, and everytime we phone the call center we hear the account is in request to be closed. ALL WE WANT is the paid-up and CLOSED letter for the account. It can NOT take WEEKS to do that!!!
1 reviews | Active since Jun 2011
Pathetic customer service!! Not even the fact that the *****ulent activity on the account was hardly investigated, we had to end-up paying for something we didn't order nor receive! Now we can't seem to get the account closed! We paid you every last cent you wanted, regardless the fact that your staff never once delivered a decent service! It has been WEEKS now, and everytime we phone the call center we hear the account is in request to be closed. ALL WE WANT is the paid-up and CLOSED letter for the account. It can NOT take WEEKS to do that!!!
1 reviews | Active since Apr 2025
I took out a loan in 2024, paid every month from then including insurance policy fee monthly. I have been retrenched from work. I called RCS and let them know of my current condition. They told me I am liable to pay the debt. When I sent proof of laid of work letter it's still the same 'no response from RCS. Instead they submitted my account to debt collectors ... Who harass me daily. I am really frustrated 🥴
1 reviews | Active since Apr 2025
I took out a loan in 2024, paid every month from then including insurance policy fee monthly. I have been retrenched from work. I called RCS and let them know of my current condition. They told me I am liable to pay the debt. When I sent proof of laid of work letter it's still the same 'no response from RCS. Instead they submitted my account to debt collectors ... Who harass me daily. I am really frustrated 🥴
1 reviews | Active since Mar 2026
RCS Insurance keeps on saying their are backed logged , now it's 4 months they have covered my account
1 reviews | Active since Mar 2026
RCS Insurance keeps on saying their are backed logged , now it's 4 months they have covered my account
