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Shoetopia
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDF
DIANE F
1 reviews | Active since Jan 2020
7 Apr 2025, 11:35
SHOETOPIA DOES NOT RESPOND TO CUSTOMER SUPPORT EMAILS
Purchased a pair of sandals from Shoetopia and have sent many emails asking about the 'actual size' of this particular brand because it's about a cm shorter than all my other shoes of the same size. Despite begging for a response, i still haven't received a word from them. So their promise of a return/refund policy is to be questioned
Helpful (0)
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DIANE F
1 reviews | Active since Jan 2020
7 Apr 2025, 11:35
SHOETOPIA DOES NOT RESPOND TO CUSTOMER SUPPORT EMAILS
Purchased a pair of sandals from Shoetopia and have sent many emails asking about the 'actual size' of this particular brand because it's about a cm shorter than all my other shoes of the same size. Despite begging for a response, i still haven't received a word from them. So their promise of a return/refund policy is to be questioned
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Replies (0)LW
L W
1 reviews | Active since Jan 2020
28 Mar 2025, 21:23
Out of stock items & takes time to get informed & your money back
I ordered a pair of Ugg slippers. I then got informed 6 days later that they didn’t have stock. When I checked on the website they were still listed but at a higher price. I asked them to confirm their stock and they definitely didn’t have them. I was very disappointed that I didn’t receive them and took almost 2 weeks to get notified & refunded. Will never use them again. Waste of time & a lot of effort for nothing
Helpful (0)
|Replies (0)LW
L W
1 reviews | Active since Jan 2020
28 Mar 2025, 21:23
Out of stock items & takes time to get informed & your money back
I ordered a pair of Ugg slippers. I then got informed 6 days later that they didn’t have stock. When I checked on the website they were still listed but at a higher price. I asked them to confirm their stock and they definitely didn’t have them. I was very disappointed that I didn’t receive them and took almost 2 weeks to get notified & refunded. Will never use them again. Waste of time & a lot of effort for nothing
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Replies (0)DF
Diane F
1 reviews | Active since Jan 2020
7 Jan 2025, 09:55
Shoetopia selling faulty shoes and you have to pay to return them!
I bought fitflops online, only to receive them and they were faulty. I complained and was able to return them seemlessly. the process is not the problem, the fact that I had to pay R100 for the return courier for faulty shoes is! I spent money on delivery and return courier and so am now out of pocket for R200 for shoes that had a fault. My learning - never buy online from Shoetopia ever again. I would understand if I had made a mistake but the shoes had the fault yet I still had to pay for that. I have no trust anymore and will never purchase from Shoetopia ever again!
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Diane F
1 reviews | Active since Jan 2020
7 Jan 2025, 09:55
Shoetopia selling faulty shoes and you have to pay to return them!
I bought fitflops online, only to receive them and they were faulty. I complained and was able to return them seemlessly. the process is not the problem, the fact that I had to pay R100 for the return courier for faulty shoes is! I spent money on delivery and return courier and so am now out of pocket for R200 for shoes that had a fault. My learning - never buy online from Shoetopia ever again. I would understand if I had made a mistake but the shoes had the fault yet I still had to pay for that. I have no trust anymore and will never purchase from Shoetopia ever again!
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kimmy J
1 reviews | Active since Jan 2020
14 Jun 2024, 08:22
*******
I got a voucher with the intent to build on this to purchase a pair of boots. A year later prior to expiry when i went back , i was told they no longer use THAT particular voucher , they will need to find it on the system to check validity. I waited for a call which never came , upon me following up still nothing was done . Long story short , the staff at the warehouse are slow and dont offer much help , barely a smile to customers that walk in. Im sitting with a voucher worth R1000 of MY money that i couldnt spend at your store because of your system changes and ineffieciency to keep tabs on your voucher system. I literally gave you R1000 of my money for nothing. How can this be resolved because im not even sure i want to purchase anything from your brand anymore.
Helpful (0)
|Replies (0)kJ
kimmy J
1 reviews | Active since Jan 2020
14 Jun 2024, 08:22
*******
I got a voucher with the intent to build on this to purchase a pair of boots. A year later prior to expiry when i went back , i was told they no longer use THAT particular voucher , they will need to find it on the system to check validity. I waited for a call which never came , upon me following up still nothing was done . Long story short , the staff at the warehouse are slow and dont offer much help , barely a smile to customers that walk in. Im sitting with a voucher worth R1000 of MY money that i couldnt spend at your store because of your system changes and ineffieciency to keep tabs on your voucher system. I literally gave you R1000 of my money for nothing. How can this be resolved because im not even sure i want to purchase anything from your brand anymore.
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Replies (0)BC
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Jeanie N
1 reviews | Active since Jan 2020
11 Apr 2022, 14:51
Shoetopia selling Reject Fitflop Sandals
They are selling reject fitflop sandals . Gave them to repair over a month ago and had no response. Now they want me to pay to have these sandals repaired . It’s unacceptable.
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Wendy N
1 reviews | Active since Jan 2020
10 Jul 2020, 10:23
No Shoes
Ordered shoes from Shoetopia on 1 July. They confirmed the order. On 2 July I got a mail saying that there was an error on the web page that gave me a wrong price, could I please pay them another R1,000. I did. They confirmed the receipt of the money on the 2 July. It is now 10 July - no shoes, they forgot to put the order in!!!!!!!!!!
Helpful (0)
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Wendy N
1 reviews | Active since Jan 2020
10 Jul 2020, 10:23
No Shoes
Ordered shoes from Shoetopia on 1 July. They confirmed the order. On 2 July I got a mail saying that there was an error on the web page that gave me a wrong price, could I please pay them another R1,000. I did. They confirmed the receipt of the money on the 2 July. It is now 10 July - no shoes, they forgot to put the order in!!!!!!!!!!
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