Home Of Living Brands
Verified Business
|2.5|39 Reviews (last 12 months)|Responds in 37h 53m
Home Of Living Brands
Verified Business
|2.5
39 Reviews (last 12 months)
Responds in 37h 53m
Rated in:
Scores reflect the Overall AI Score for each category
Home Of Living Brands
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Home Of Living Brands delivers a highly polarised experience. Customers praise specific repair technicians and spares agents who go above and beyond, yet a substantial portion of reviewers describe broken communication channels, unanswered emails, unreturned calls, and lengthy unresolved repair cycles for Russell Hobbs, Salton, Hoover and Pineware appliances. Outcomes hinge heavily on which staff member responds.
Replied to 92% of negative reviews
Reply time on negative reviews: 48h 16m
TrustIndex
4.7
Ranking
#15
in Online Shopping
Reply Time
37h 53m
NPS Score
-69
Recommended: Unlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 48h 16m
Sep '25 - Aug '26
Based on recent customer reviews, Home Of Living Brands shows a deeply polarised customer experience. A small group of named agents like Stephanie, Lerato, Karabo, and technician Nkosinathi Tongo deliver standout repair and spares service, yet the majority of customers describe unanswered emails, unanswered phones, repeated faulty appliances, and warranty claims that drag on for months without resolution.
Home Of Living Brands has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 39 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 48 hours 16 min. Hellopeter has tracked Home Of Living Brands across 456 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I would like to recognise Busisiwe Nkosi for her excellent service. She went the extra mile to assist me with the replacement of a microwave unit I purchased from Takealot on 28.07.2025, which unfortunately stopped working. When I tried to log a return through Takealot, the request was rejected as the item was out of warranty. However, Busisiwe provided exceptional support throughout the process. She assisted me diligently and even followed up to ensure the matter was resolved. Her dedication, professionalism, and willingness to go above and beyond truly stood out. We need more individuals like her in our society—people who take pride in their work and serve with integrity.She deserve a raise and a promotion.
1 reviews | Active since May 2026
I would like to recognise Busisiwe Nkosi for her excellent service. She went the extra mile to assist me with the replacement of a microwave unit I purchased from Takealot on 28.07.2025, which unfortunately stopped working. When I tried to log a return through Takealot, the request was rejected as the item was out of warranty. However, Busisiwe provided exceptional support throughout the process. She assisted me diligently and even followed up to ensure the matter was resolved. Her dedication, professionalism, and willingness to go above and beyond truly stood out. We need more individuals like her in our society—people who take pride in their work and serve with integrity.She deserve a raise and a promotion.
1 reviews | Active since Feb 2017
Despite 2 emails to Salton HOLB (and receipt of my email) no reply. They sell a Biltong make via Takealot which is described as having a light. Having a light and a light fitting with no bulb are two different things in my opinion. Nowhere does it state NO BULB INCLUDED. Furthermore, their product requires a now ******* incandescent bulb which I cannot find stock of. I'm disappointed that they are continuing to deceive customers this way, and that they arent bothered to reply to emails or answer my questions. Shame on you !!
1 reviews | Active since Feb 2017
Despite 2 emails to Salton HOLB (and receipt of my email) no reply. They sell a Biltong make via Takealot which is described as having a light. Having a light and a light fitting with no bulb are two different things in my opinion. Nowhere does it state NO BULB INCLUDED. Furthermore, their product requires a now ******* incandescent bulb which I cannot find stock of. I'm disappointed that they are continuing to deceive customers this way, and that they arent bothered to reply to emails or answer my questions. Shame on you !!
1 reviews | Active since May 2012
Exceptional Service!!! 5 Stars! I had a Russel Hobbs mist fan that was over 12 years old and was no longer working. The mist functionality was no longer working, the blades and the mesh cover that protects the blades were broken. Home of Living Brands not only fixed it within 2 days but also kept constant communication via text, emails and calls. I give the technician there, Nkosinathi Tongo, 5 starts for not only excelling in his craft but for great customer service too!
1 reviews | Active since May 2012
Exceptional Service!!! 5 Stars! I had a Russel Hobbs mist fan that was over 12 years old and was no longer working. The mist functionality was no longer working, the blades and the mesh cover that protects the blades were broken. Home of Living Brands not only fixed it within 2 days but also kept constant communication via text, emails and calls. I give the technician there, Nkosinathi Tongo, 5 starts for not only excelling in his craft but for great customer service too!
1 reviews | Active since Apr 2022
I am extremely frustrated with the complete lack of service and accountability. I purchased a microwave in 2021 which had to be repaired three separate times. When it failed a fourth time, I was told it could not be repaired and it was replaced with a newer unit. That replacement unit has now also stopped working. There is clearly a pattern of faulty products, yet getting assistance has been a nightmare. What is even more unacceptable is that I have sent multiple emails over the past 8 days requesting assistance, and I have been completely ignored. I am now sitting with a broken microwave and no response whatsoever. Previously, the unit was collected directly from my home, and I expect the same arrangement to be honoured. Instead, I have been met with silence. At this point, it is not just about the faulty appliance, but the shocking lack of communication and customer care. I expect urgent intervention, immediate collection of the unit, and a proper resolution to this ongoing issue. If this is not addressed without delay, I will escalate this matter further through all available consumer channels.
1 reviews | Active since Apr 2022
I am extremely frustrated with the complete lack of service and accountability. I purchased a microwave in 2021 which had to be repaired three separate times. When it failed a fourth time, I was told it could not be repaired and it was replaced with a newer unit. That replacement unit has now also stopped working. There is clearly a pattern of faulty products, yet getting assistance has been a nightmare. What is even more unacceptable is that I have sent multiple emails over the past 8 days requesting assistance, and I have been completely ignored. I am now sitting with a broken microwave and no response whatsoever. Previously, the unit was collected directly from my home, and I expect the same arrangement to be honoured. Instead, I have been met with silence. At this point, it is not just about the faulty appliance, but the shocking lack of communication and customer care. I expect urgent intervention, immediate collection of the unit, and a proper resolution to this ongoing issue. If this is not addressed without delay, I will escalate this matter further through all available consumer channels.
1 reviews | Active since Sept 2017
I purchased a Hoover vacuum cleaner from Home of Living Brands in June last year. Shortly after placing the order, I sent an email requesting cancellation, but I never received any response and the order was not cancelled. The vacuum cleaner is now faulty. Although the machine switches on, it has no suction and is therefore not fit for its intended purpose. I have attempted to resolve this matter directly with the company, but I have not received satisfactory assistance. I am extremely disappointed with both the product quality and the lack of customer service. As a consumer, I expect a functional product and proper communication from the supplier. I am requesting urgent assistance to resolve this matter through a repair, replacement, or refund in line with the Consumer Protection Act. I hope Home of Living Brands will address this issue promptly and provide a fair resolution.
1 reviews | Active since Sept 2017
I purchased a Hoover vacuum cleaner from Home of Living Brands in June last year. Shortly after placing the order, I sent an email requesting cancellation, but I never received any response and the order was not cancelled. The vacuum cleaner is now faulty. Although the machine switches on, it has no suction and is therefore not fit for its intended purpose. I have attempted to resolve this matter directly with the company, but I have not received satisfactory assistance. I am extremely disappointed with both the product quality and the lack of customer service. As a consumer, I expect a functional product and proper communication from the supplier. I am requesting urgent assistance to resolve this matter through a repair, replacement, or refund in line with the Consumer Protection Act. I hope Home of Living Brands will address this issue promptly and provide a fair resolution.
1 reviews | Active since Oct 2021
Terrible service. They treat you as if you are not the customer. I had 2 consecutive issues. First time it took them 38 days just to tell me if they have a part or not in stock. And it only took 38 days because I eventually approached management. Everyone else was disinterested. Second time in a separate issue I got a response saying they had no stock. No apology. Not suggestion that they put any effort into it. I chased management agin, and then only then I got a sense they tried various suppliers. Having said that they would not approach head office in UK. It seems as if that would be mushroom much for Home of Living Brands to do. Ultimately they don’t treat you with the respect a customer should be given. I will never try their products again. Try Swan products! Also a UK company. Such a difference in service!!
1 reviews | Active since Oct 2021
Terrible service. They treat you as if you are not the customer. I had 2 consecutive issues. First time it took them 38 days just to tell me if they have a part or not in stock. And it only took 38 days because I eventually approached management. Everyone else was disinterested. Second time in a separate issue I got a response saying they had no stock. No apology. Not suggestion that they put any effort into it. I chased management agin, and then only then I got a sense they tried various suppliers. Having said that they would not approach head office in UK. It seems as if that would be mushroom much for Home of Living Brands to do. Ultimately they don’t treat you with the respect a customer should be given. I will never try their products again. Try Swan products! Also a UK company. Such a difference in service!!
1 reviews | Active since Dec 2015
Very Dissapointed in Russell Hobbs which is supposed to be a top of the range appliance. December 2024 my wife bought me a russell hobbs pressure cooker for christmas, i used it once worked perfectly the second time i used it the top nearly blew off so i just assumed i didnt put the lid on correctly so thats why it happened. it then happened again then i used it again and it worked doing everything the same way. Today was the final straw i tried using it again and the lid blew again and my kitchen was full of everything that was inside. This is totally unacceptable due to the price we pay for these things. also i come from the hospitality industry so i have knowledge of these appliances. my wife cant find her slip but she bought it at game its not there fault
1 reviews | Active since Dec 2015
Very Dissapointed in Russell Hobbs which is supposed to be a top of the range appliance. December 2024 my wife bought me a russell hobbs pressure cooker for christmas, i used it once worked perfectly the second time i used it the top nearly blew off so i just assumed i didnt put the lid on correctly so thats why it happened. it then happened again then i used it again and it worked doing everything the same way. Today was the final straw i tried using it again and the lid blew again and my kitchen was full of everything that was inside. This is totally unacceptable due to the price we pay for these things. also i come from the hospitality industry so i have knowledge of these appliances. my wife cant find her slip but she bought it at game its not there fault