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TFG
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, TFG customers describe widespread frustration with account billing, unauthorised subscriptions, and insurance claim handling. Complaints centre on magazines and funeral cover added without consent, credit bureau errors, and declined cellphone claims. Service interactions, refunds, and deliveries draw consistent criticism, with isolated praise for individual staff members at stores like Foschini Randfontein and Markham V&A Waterfront standing as rare bright spots.
TrustIndex
1.7
Jul '25 - Jun '26
Based on recent customer reviews, TFG customers describe widespread frustration with account billing, unauthorised subscriptions, and insurance claim handling. Complaints centre on magazines and funeral cover added without consent, credit bureau errors, and declined cellphone claims. Service interactions, refunds, and deliveries draw consistent criticism, with isolated praise for individual staff members at stores like Foschini Randfontein and Markham V&A Waterfront standing as rare bright spots.
The most common complaint about TFG, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Customers report unauthorised magazine subscriptions, insurance and funeral cover added without consent, incorrect credit bureau reporting, persistent harassment calls billed to accounts, and Bash app glitches causing failed orders and misallocated payments (2.1).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
...there is a lady that is selling tfg vouchers ,she works for tfg her name is Zola Tshwete ,she never gave us our money back and when we tried to complain about her we never got a feetback,now we suspect that its *****
1 reviews | Active since Jan 2020
I am extremely disappointed with the service received from Bash. On 21 April, I settled my account in full with a payment of R21,778 after experiencing financial difficulties due to unemployment. As a customer, I understand that falling behind on payments reflects poor credit management, which is why I made every effort to settle the account as soon as I was employed again. The following day, I contacted Bash requesting assistance with a paid-up letter and closure of the account. Since then, my emails have gone unanswered, agents have dropped calls claiming they cannot hear me, and the level of customer service has been rude, dismissive, and condescending. The agent Called Emihle is really horrible at handling a client who wasnt even irate What is most frustrating is that despite settling the account in full, Bash continues to apply charges while refusing to provide me with a paid-up letter. Customers who make the effort to settle their debt should not be treated this way. I simply want my account properly closed and my paid-up letter issued without further delays or unnecessary charges.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service received from Bash. On 21 April, I settled my account in full with a payment of R21,778 after experiencing financial difficulties due to unemployment. As a customer, I understand that falling behind on payments reflects poor credit management, which is why I made every effort to settle the account as soon as I was employed again. The following day, I contacted Bash requesting assistance with a paid-up letter and closure of the account. Since then, my emails have gone unanswered, agents have dropped calls claiming they cannot hear me, and the level of customer service has been rude, dismissive, and condescending. The agent Called Emihle is really horrible at handling a client who wasnt even irate What is most frustrating is that despite settling the account in full, Bash continues to apply charges while refusing to provide me with a paid-up letter. Customers who make the effort to settle their debt should not be treated this way. I simply want my account properly closed and my paid-up letter issued without further delays or unnecessary charges.
1 reviews | Active since Jan 2020
You guys know TFG right? They took me to the legals, I had a learnership which last for 12 months, besides that I'm a student. I signed the contract, aren't the sales people supposed to let you know what kind of a devil you dealing with? No, they just want sales . To activate the account, you need to take something so I took a redbat bag from TFG and proceeded to pay the little I could every month and the things I took amounted to R800 but guess what, I miraculously owe R4300, a whole student, with a bunch of magazines and funeral covers that I did not agree to but was not informed by the lady at sportscene, if I knew I wouldn't have gotten an account that would ruin my credit score. I know I'm not the only one that has problems with TFG.
1 reviews | Active since Jan 2020
You guys know TFG right? They took me to the legals, I had a learnership which last for 12 months, besides that I'm a student. I signed the contract, aren't the sales people supposed to let you know what kind of a devil you dealing with? No, they just want sales . To activate the account, you need to take something so I took a redbat bag from TFG and proceeded to pay the little I could every month and the things I took amounted to R800 but guess what, I miraculously owe R4300, a whole student, with a bunch of magazines and funeral covers that I did not agree to but was not informed by the lady at sportscene, if I knew I wouldn't have gotten an account that would ruin my credit score. I know I'm not the only one that has problems with TFG.
1 reviews | Active since Jan 2020
It has become a norm for some customer agents at TFG stores to add magazine subscriptions or clubs onto customers’ accounts without proper communication or consent, and this is completely unacceptable. On 24 May 2026, I visited Markham Promenade to return a few items and also went to Jet Promenade to purchase a mirror. To my surprise, on 26 May 2026, I received an SMS saying: “Welcome to Club Platinum Digimag.”I immediately contacted the TFG Contact Centre, and the consultant I spoke to confirmed that the subscription was linked either to Markham or Jet Promenade, although he could not trace the exact store. I clearly stated that I never gave consent to join this club and requested immediate cancellation, which was done. I also requested that a formal complaint be logged, and my reference number is CS3675611. My concern is: how many other customers are experiencing the same issue without even realizing it? Customers cannot be added to paid magazine subscriptions or clubs without their knowledge and approval. Whether the magazines are free or not is irrelevant there are fees involved eventually, and proper consent must always be obtained before adding anything to a customer’s account. This matter is very serious, and if TFG does not deal with it properly, I am prepared to escalate it to the Ombudsman. Management needs to address this with their agents and ensure this practice stops immediately. Customers deserve honesty, transparency, and respect.
1 reviews | Active since Jan 2020
It has become a norm for some customer agents at TFG stores to add magazine subscriptions or clubs onto customers’ accounts without proper communication or consent, and this is completely unacceptable. On 24 May 2026, I visited Markham Promenade to return a few items and also went to Jet Promenade to purchase a mirror. To my surprise, on 26 May 2026, I received an SMS saying: “Welcome to Club Platinum Digimag.”I immediately contacted the TFG Contact Centre, and the consultant I spoke to confirmed that the subscription was linked either to Markham or Jet Promenade, although he could not trace the exact store. I clearly stated that I never gave consent to join this club and requested immediate cancellation, which was done. I also requested that a formal complaint be logged, and my reference number is CS3675611. My concern is: how many other customers are experiencing the same issue without even realizing it? Customers cannot be added to paid magazine subscriptions or clubs without their knowledge and approval. Whether the magazines are free or not is irrelevant there are fees involved eventually, and proper consent must always be obtained before adding anything to a customer’s account. This matter is very serious, and if TFG does not deal with it properly, I am prepared to escalate it to the Ombudsman. Management needs to address this with their agents and ensure this practice stops immediately. Customers deserve honesty, transparency, and respect.
TFG has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 434 reviews in the last 12 months. Hellopeter has tracked TFG across 5,210 total reviews. How is the TrustIndex calculated? →