Defy Appliances
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Defy Appliances shows a sharply divided customer experience. Long-standing brand loyalty and product longevity stories sit alongside severe frustration with after-sales support, warranty handling, and recurring product failures. Customers praise spares department staff and durable legacy appliances, but newer purchases frequently develop faults, and resolution processes are described as slow, fragmented, and unresponsive across multiple channels.
Replied to 84% of negative reviews
Reply time on negative reviews: 33h 60m
TrustIndex
5.4
Ranking
#2
in Consumer Goods
Reply Time
53h 17m
NPS Score
59
Recommended: Very Likely
Replied to 84% of negative reviews
Reply time on negative reviews: 33h 60m
Jun '25 - May '26
Based on recent customer reviews, Defy Appliances shows a sharply polarised customer experience. Long-standing loyalists praise decades of durability and generational reliability, while a substantial group reports serious issues with after-sales service, warranty handling and product quality on newer units. Positive sentiment dominates older-appliance stories; negative sentiment dominates recent purchases involving faults, repairs and call centre interactions.
Defy Appliances's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Product Quality & Value (3.2) draws strong praise for legacy appliances lasting 15 to 40 years, particularly stoves, fridges and twin tubs. Customers describe Defy as a generational brand offering durability, energy efficiency and stylish design when products perform as expected.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Defy always blames customers for their microwaves or other appliances to stop working like we are responsible for them not to full proof their appliances not to be infested by insects. I stay in a place that is fumed every month but instead of fixing the thing they chose to blame me..like what did I I do wrong ? As a result, I’ve informed all my family we no longer buying their products cz other brands fix things without making excuses
1 reviews | Active since Jan 2020
Defy always blames customers for their microwaves or other appliances to stop working like we are responsible for them not to full proof their appliances not to be infested by insects. I stay in a place that is fumed every month but instead of fixing the thing they chose to blame me..like what did I I do wrong ? As a result, I’ve informed all my family we no longer buying their products cz other brands fix things without making excuses
1 reviews | Active since Jan 2020
Defy Twin**** gave me my Saturdays back* As a working mum, my Defy 18kg Twin**** Twin Tub is magic. It handles school uniforms, work clothes, and my husband’s dusty overalls in one go. The 15-min wash cycle is perfect for loadshedding gaps, and it’s tough enough for Lowveld red soil. Spin-dry means clothes are basically dry when they hit the line. Customer service replaced my drain pipe under warranty with no drama. Defy appliances aren’t fancy — they’re _functional_. And that’s why they win. #Defy #ArtOfLiving #CustomerReview
1 reviews | Active since Jan 2020
Defy Twin**** gave me my Saturdays back* As a working mum, my Defy 18kg Twin**** Twin Tub is magic. It handles school uniforms, work clothes, and my husband’s dusty overalls in one go. The 15-min wash cycle is perfect for loadshedding gaps, and it’s tough enough for Lowveld red soil. Spin-dry means clothes are basically dry when they hit the line. Customer service replaced my drain pipe under warranty with no drama. Defy appliances aren’t fancy — they’re _functional_. And that’s why they win. #Defy #ArtOfLiving #CustomerReview
1 reviews | Active since Jan 2020
Bought my Defy 4-plate stove 10 years ago and it’s still going strong. Oven still bakes perfectly and plates heat fast. Had to replace one plate switch in year 7 but that’s it. For the price, 10 years of daily use is excellent value. Defy really lasts.
1 reviews | Active since Jan 2020
Bought my Defy 4-plate stove 10 years ago and it’s still going strong. Oven still bakes perfectly and plates heat fast. Had to replace one plate switch in year 7 but that’s it. For the price, 10 years of daily use is excellent value. Defy really lasts.
1 reviews | Active since Jan 2020
If I could give 0 stars I would! I bought a new washing machine in June 2025. It has been repaired twice. The first time I was without a washing machine for 2 weeks, the second time I was unable to use it as it was leaking and it took them over 2 weeks to repair. It is now leaking again, and still having the same problem as the first time it was repaired. I was told 3 weeks ago that it will be replaced and it still has not happened. I will NEVER purchase a Defy product again.
1 reviews | Active since Jan 2020
If I could give 0 stars I would! I bought a new washing machine in June 2025. It has been repaired twice. The first time I was without a washing machine for 2 weeks, the second time I was unable to use it as it was leaking and it took them over 2 weeks to repair. It is now leaking again, and still having the same problem as the first time it was repaired. I was told 3 weeks ago that it will be replaced and it still has not happened. I will NEVER purchase a Defy product again.
1 reviews | Active since Jan 2020
I am getting disappointed on Defy technician, I have bought a machine last year May which within a month it was making a loud sound, I logged a call for it to be locked at ref: 2157911 which they did 10 months later I am experiencing the same thing logged another call last month ref: 22257073advised them I have moved and changed numbers as well they have captured all that last week I called to check on status since they have advised it takes 3 business days for them to come. They advised they could not get hold of me I then asked them which numbers are they using they gave me my old numbers then I asked them I did advise I have changed numbers and address they updated that again but now no one is even calling or coming to fix or maybe they waiting for the 19th so that their warranty expires? Sent an email 3 weeks ago to the support mail and it never gets responded
1 reviews | Active since Jan 2020
I am getting disappointed on Defy technician, I have bought a machine last year May which within a month it was making a loud sound, I logged a call for it to be locked at ref: 2157911 which they did 10 months later I am experiencing the same thing logged another call last month ref: 22257073advised them I have moved and changed numbers as well they have captured all that last week I called to check on status since they have advised it takes 3 business days for them to come. They advised they could not get hold of me I then asked them which numbers are they using they gave me my old numbers then I asked them I did advise I have changed numbers and address they updated that again but now no one is even calling or coming to fix or maybe they waiting for the 19th so that their warranty expires? Sent an email 3 weeks ago to the support mail and it never gets responded
1 reviews | Active since Jan 2020
My mother bought us a fridge from Defy Defy double door fridge has been part of my family for 4 years and it still runs like new. It keeps groceries fresh for longer which saves us money every month. The freezer space is huge and perfect for meal prepping. I also love how quiet it is and how little electricity it uses. Defy’s customer service was amazing when I needed help registering my warranty. They were friendly and sorted me out in one call. Defy really lives up to Art of Living in my home. Reliable and affordable quality that makes daily life easier. What I love most is how energy efficient and quiet it runs. You barely notice it is on. The design is sleek and modern and fits perfectly in my kitchen. Defy really understands South African families. Their appliances are reliable, affordable, and built to last. I trust the Defy brand in my home and would recommend them to anyone looking for quality that makes daily life easier.
1 reviews | Active since Jan 2020
My mother bought us a fridge from Defy Defy double door fridge has been part of my family for 4 years and it still runs like new. It keeps groceries fresh for longer which saves us money every month. The freezer space is huge and perfect for meal prepping. I also love how quiet it is and how little electricity it uses. Defy’s customer service was amazing when I needed help registering my warranty. They were friendly and sorted me out in one call. Defy really lives up to Art of Living in my home. Reliable and affordable quality that makes daily life easier. What I love most is how energy efficient and quiet it runs. You barely notice it is on. The design is sleek and modern and fits perfectly in my kitchen. Defy really understands South African families. Their appliances are reliable, affordable, and built to last. I trust the Defy brand in my home and would recommend them to anyone looking for quality that makes daily life easier.
1 reviews | Active since Jan 2020
Am very disappointed with the service I got from defy after purchasing a mirror microwave for R1600 and stopped working within 8 months of purchase. I took it back to Fair Price Mayibuye for repairs since it was still under warranty and defy refused to fix the microwave claiming there were ****roaches inside. I tried to show them the bad reviews on Takealot about a common default of a busting sound and not warming that many customers were complaining about, but they never listened. Spent money on transport taking it back to the store, now will have to spend again on a useless microwave that will require additional costs to fix even though it was still under warranty. A very disappointed because my hard-earned money is being flushed down the drains. Reference number 23695344
1 reviews | Active since Jan 2020
Am very disappointed with the service I got from defy after purchasing a mirror microwave for R1600 and stopped working within 8 months of purchase. I took it back to Fair Price Mayibuye for repairs since it was still under warranty and defy refused to fix the microwave claiming there were ****roaches inside. I tried to show them the bad reviews on Takealot about a common default of a busting sound and not warming that many customers were complaining about, but they never listened. Spent money on transport taking it back to the store, now will have to spend again on a useless microwave that will require additional costs to fix even though it was still under warranty. A very disappointed because my hard-earned money is being flushed down the drains. Reference number 23695344
The most common complaint about Defy Appliances, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds, Returns & Consumer Rights (1.7) is the weakest area. Customers describe endless repair loops, refused replacements on clearly defective units, technicians blaming insect infestations to void warranties, and CPA rights being ignored. Many wait months for resolutions that never arrive.
Defy Appliances scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Product Quality (3); their weakest is Warranty & Repairs (1.5). The top AI-rated Consumer Goods business on Hellopeter is ZEEK GOLD (4.8). How is the AI Score calculated? →
Defy Appliances has a TrustIndex of 5.4 out of 10 on Hellopeter, based on 1,470 reviews in the last 12 months. They reply to 84% of negative reviews, typically within 33 hours 60 min. Hellopeter has tracked Defy Appliances across 4,857 total reviews. How is the TrustIndex calculated? →