DR
DTM Renault Strand
Unclaimed Business
DR
Performance(last 12 months):
#2Ranked In Other
100 NPSVery Likely
Ranking
#2
in Other
NPS Score
100
Recommended: Very Likely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceL
Lulamile
1 reviews | Active since Jan 2020
1 Oct 2025, 14:43
Byron Cupido at DTM ...
Byron Cupido at DTM Renault in Strand....very Wonderful person...made sure that I was informed about everything I needed to know....and always friendly and willing to go the extra mile....Will recommend anyone who needs assistance with purchasing of a car....to ask for him by name.......Wonderful Service from start to the end 100%
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Lulamile
1 reviews | Active since Jan 2020
1 Oct 2025, 14:43
Byron Cupido at DTM ...
Byron Cupido at DTM Renault in Strand....very Wonderful person...made sure that I was informed about everything I needed to know....and always friendly and willing to go the extra mile....Will recommend anyone who needs assistance with purchasing of a car....to ask for him by name.......Wonderful Service from start to the end 100%
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Replies (0)EVD
E.C Van Deventer
1 reviews | Active since Jan 2020
3 Sept 2025, 09:22
EXCELLENT SERVICE FROM CHALè AND RENAULT DTM
We recently purchased a vehicle from Renault, and are SUPER happy with our new car. The service and after care received from Chalè Michels was superb. She was very professional and super efficient. She kept us up to date at all times, and made us feel very welcome and at ease. We visited five car dealerships in one day, and none compared to the service we received from Chalè and Renault DTM. A special thank you to Irma Claassen as well for her outstanding service and lovely demeanor. Thank you Renault DTM! HIGHLY RECOMMENDED.
Helpful (0)
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E.C Van Deventer
1 reviews | Active since Jan 2020
3 Sept 2025, 09:22
EXCELLENT SERVICE FROM CHALè AND RENAULT DTM
We recently purchased a vehicle from Renault, and are SUPER happy with our new car. The service and after care received from Chalè Michels was superb. She was very professional and super efficient. She kept us up to date at all times, and made us feel very welcome and at ease. We visited five car dealerships in one day, and none compared to the service we received from Chalè and Renault DTM. A special thank you to Irma Claassen as well for her outstanding service and lovely demeanor. Thank you Renault DTM! HIGHLY RECOMMENDED.
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Replies (0)UL
Unati L
1 reviews | Active since Jan 2020
24 Feb 2024, 11:21
DTM Renault Strand - Bad Service
My car had a weird sound then i called DTM and i was advised to come with the car because they can not diagnose it without it being there. then i took my car to DTM on the 6th November 2023 till today my car is still there. Parts were ordered in France in January then few weeks when i ask them to organize a curtesy car i was told parts have arrived so they are assembling the car, that was on the 14 February2024 today is the 24th February 2024 still nothing. they don't communicate at all now this is my last resort then i will lodge a complain to ombudsman, i wrote a review on their website then am writing this here then i will take it to ombudsman. As per MIOSA this should take a month maximum but mine is on 4th month now. At this time i have no energy to explain everything but what i can advise you is to stay way from RENAULT. i have lodged a review before for my spare key that i have not received till today i don't have spare key because that old man Eric from Renault Stellenbosch. as long a i own this Renault vehicle i will collect all my experience because after i receive my car i will do my services at Renault Table view am not taking it to DTM anymore.
Helpful (0)
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Unati L
1 reviews | Active since Jan 2020
24 Feb 2024, 11:21
DTM Renault Strand - Bad Service
My car had a weird sound then i called DTM and i was advised to come with the car because they can not diagnose it without it being there. then i took my car to DTM on the 6th November 2023 till today my car is still there. Parts were ordered in France in January then few weeks when i ask them to organize a curtesy car i was told parts have arrived so they are assembling the car, that was on the 14 February2024 today is the 24th February 2024 still nothing. they don't communicate at all now this is my last resort then i will lodge a complain to ombudsman, i wrote a review on their website then am writing this here then i will take it to ombudsman. As per MIOSA this should take a month maximum but mine is on 4th month now. At this time i have no energy to explain everything but what i can advise you is to stay way from RENAULT. i have lodged a review before for my spare key that i have not received till today i don't have spare key because that old man Eric from Renault Stellenbosch. as long a i own this Renault vehicle i will collect all my experience because after i receive my car i will do my services at Renault Table view am not taking it to DTM anymore.
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Replies (0)TM
Tulisa M
1 reviews | Active since Jan 2020
27 May 2023, 08:28
Bad service and ****
You know what... I thought taking my back to its dealer its the best dicision of my life .. guess what I was absolutely wrong ... I took my car there coz it idleing was not smooth.... and I did my major service with them and asked them to check the idleing as well.... They haven't even bother to check what is wrong... or at least do daigonosis on the car ...they only said someone else has worked on the egen and i must take it back to those people.... And guess what... One of their egenering approached me offer to help me his name is Rafic Kamaldien little did i know that he is going to **** me... He said he will but the sensor for me...and i send him the Money and now he is no where to be found....I dont trust DTM Renualt in Strand including its employees...they employed ****mers....
Helpful (0)
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Tulisa M
1 reviews | Active since Jan 2020
27 May 2023, 08:28
Bad service and ****
You know what... I thought taking my back to its dealer its the best dicision of my life .. guess what I was absolutely wrong ... I took my car there coz it idleing was not smooth.... and I did my major service with them and asked them to check the idleing as well.... They haven't even bother to check what is wrong... or at least do daigonosis on the car ...they only said someone else has worked on the egen and i must take it back to those people.... And guess what... One of their egenering approached me offer to help me his name is Rafic Kamaldien little did i know that he is going to **** me... He said he will but the sensor for me...and i send him the Money and now he is no where to be found....I dont trust DTM Renualt in Strand including its employees...they employed ****mers....
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2022, 09:05
Renault DTM never again🚮
I see business doesn't respond to complaints but I will write anyway. Took my car in for service and it came back with a strange noise. Luckily, I picked the knocking sound and raised it with the branch manager. He test drove the car with me, heard the noise but wanted me to pay extra R4K to get it fixed. When I refused and argued with him he banged my door and left me in the car. I followed him on foot and he rushed into back offices leaving me stranded. I had driven the faulty car and out my life in risk, I will never take my car again to DTM. The manager is really rude and doesn't admit fault. 🚮
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2022, 09:05
Renault DTM never again🚮
I see business doesn't respond to complaints but I will write anyway. Took my car in for service and it came back with a strange noise. Luckily, I picked the knocking sound and raised it with the branch manager. He test drove the car with me, heard the noise but wanted me to pay extra R4K to get it fixed. When I refused and argued with him he banged my door and left me in the car. I followed him on foot and he rushed into back offices leaving me stranded. I had driven the faulty car and out my life in risk, I will never take my car again to DTM. The manager is really rude and doesn't admit fault. 🚮
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Replies (0)HR
Heila R
1 reviews | Active since Jan 2020
26 Mar 2021, 08:48
DTM Renault Strand: THE BEST!
They understand client service. Went out of their way to assist in a warranty issue that the dealer (Sterling Renault in Herm**** from which I bought the vehicle), failed to. I've also dealt with DTM Renault Strand when I stayed in Gordons bay and had a Renault Duster. Their service has always been friendly, prompt and good communication if there is a hic-up. I can recommend them any time and will in future rather drive 200km to rather buy a car through them.
Helpful (0)
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Heila R
1 reviews | Active since Jan 2020
26 Mar 2021, 08:48
DTM Renault Strand: THE BEST!
They understand client service. Went out of their way to assist in a warranty issue that the dealer (Sterling Renault in Herm**** from which I bought the vehicle), failed to. I've also dealt with DTM Renault Strand when I stayed in Gordons bay and had a Renault Duster. Their service has always been friendly, prompt and good communication if there is a hic-up. I can recommend them any time and will in future rather drive 200km to rather buy a car through them.
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Replies (0)WA
Werner A
1 reviews | Active since Jan 2020
20 Jan 2021, 12:26
DTM Renault disappointing Service
Due to the lack of documentation I am starting to get the impression DTM is not trust worthy and are not doing their best to resolve issues on my car. I have had a steering lock issue since 2018 and it has only now been "resolved" after the part completely seized and my car was not able to even start due to the steering lock mechanism failing. DTM advised it was a faulty battery and replaced it, Three weeks later the steering lock seized up again, permanently. After requesting detailed information I have been ignored. When I point out areas I am concerned about I am met with defensive language and no documentation justifying actions taken. DTM refuse to take any responsibility or be proactive. Very disappointed indeed.
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Werner A
1 reviews | Active since Jan 2020
20 Jan 2021, 12:26
DTM Renault disappointing Service
Due to the lack of documentation I am starting to get the impression DTM is not trust worthy and are not doing their best to resolve issues on my car. I have had a steering lock issue since 2018 and it has only now been "resolved" after the part completely seized and my car was not able to even start due to the steering lock mechanism failing. DTM advised it was a faulty battery and replaced it, Three weeks later the steering lock seized up again, permanently. After requesting detailed information I have been ignored. When I point out areas I am concerned about I am met with defensive language and no documentation justifying actions taken. DTM refuse to take any responsibility or be proactive. Very disappointed indeed.
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Replies (0)TN
Thene N
1 reviews | Active since Jan 2020
9 Jul 2020, 11:02
Helderberg Renault refuses to fix factory fault.
Absolutely disgusted with how Renault catches people with their warranty plans. I have a factory fault on my car that Renault refuses to fix because my warranty has expired, not because the time line has expired, but because I didn't do my second service with them (Service was done, just not with them). A person working for Renault told us that they were supposed to call us and let us know about the problem to fix their own error. Nobody phoned me to tell me anything. After speaking to the Manager at Helderberg Renault he now says that this was never the case, and the person working for their parts department DOESN'T work for him, so he is not responsible for what this person said. Even though this person works for Helderberg Renault in the parts department. This guy knowingly admitted that this was a factory error part that was placed in my car, and they now refuse to pay it.
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Thene N
1 reviews | Active since Jan 2020
9 Jul 2020, 11:02
Helderberg Renault refuses to fix factory fault.
Absolutely disgusted with how Renault catches people with their warranty plans. I have a factory fault on my car that Renault refuses to fix because my warranty has expired, not because the time line has expired, but because I didn't do my second service with them (Service was done, just not with them). A person working for Renault told us that they were supposed to call us and let us know about the problem to fix their own error. Nobody phoned me to tell me anything. After speaking to the Manager at Helderberg Renault he now says that this was never the case, and the person working for their parts department DOESN'T work for him, so he is not responsible for what this person said. Even though this person works for Helderberg Renault in the parts department. This guy knowingly admitted that this was a factory error part that was placed in my car, and they now refuse to pay it.
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