Mancosa
Claimed Business
|2.1|158 Reviews (last 12 months)|This business does not respond to reviews
Mancosa
Claimed Business
|2.1
158 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
Mancosa
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mancosa shows a deeply polarised student experience. While individual staff members earn enthusiastic praise for going the extra mile, systemic issues around administration, financial handling, assessment fairness, and certification delivery dominate negative feedback. Students repeatedly describe feeling trapped in a money-focused system with poor communication, forced re-registrations, and unresponsive support channels, despite some genuinely positive academic and registration moments.
TrustIndex
4.1
NPS Score
-22
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Mancosa shows a deeply polarised student experience. While individual staff members earn enthusiastic praise for going the extra mile, systemic issues around administration, financial handling, assessment fairness, and certification delivery dominate negative feedback. Students repeatedly describe feeling trapped in a money-focused system with poor communication, forced re-registrations, and unresponsive support channels, despite some genuinely positive academic and registration moments.
The most common complaint about Mancosa, based on Hellopeter's AI analysis of recent customer reviews, is Administration, Registration & Communication. Administration (1.5) is the dominant pain point. Students describe unanswered emails, ignored tickets, dropped calls, unresponsive student advisors, and registration delays. Many report only receiving help after posting public complaints, signalling a reactive rather than proactive support culture.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
My experience with MANCOSA has been extremely disappointing due to their poor turnaround time and lack of communication regarding urgent academic matters. I submitted my Research Proposal on time to my research supervisor, but he failed to complete the Ethical Clearance documentation properly, which resulted in my research coordinator rejecting the proposal. December passed while trying to resolve the issue, and I was granted an extension to resubmit. When I approached my supervisor again, he insisted that the proposal was correct and approved, yet the coordinator continued rejecting it. I later discovered that the Ethical Clearance form had never been signed by my supervisor. By the time I finally got the signature, I had already completed my research report in advance to avoid delays, but I still could not submit because ethical clearance approvals take about a week to process. After the submission deadline passed, I was instructed to re-register for the Research module. I contacted Tyrick Govendor for assistance regarding the registration balance and costs, and I was told I would receive a call. Months later, I am still waiting. I even asked someone close to him for assistance and was told I would receive my financial statement via email, but weeks have gone by with no response despite countless follow-up emails. For the amount of money students pay, the level of service and support provided by MANCOSA is unacceptable. The communication is poor, the turnaround time is extremely slow, and students are left frustrated and helpless when dealing with urgent matters. Based on my experience, I would not recommend anyone to study at MANCOSA.
1 reviews | Active since May 2026
My experience with MANCOSA has been extremely disappointing due to their poor turnaround time and lack of communication regarding urgent academic matters. I submitted my Research Proposal on time to my research supervisor, but he failed to complete the Ethical Clearance documentation properly, which resulted in my research coordinator rejecting the proposal. December passed while trying to resolve the issue, and I was granted an extension to resubmit. When I approached my supervisor again, he insisted that the proposal was correct and approved, yet the coordinator continued rejecting it. I later discovered that the Ethical Clearance form had never been signed by my supervisor. By the time I finally got the signature, I had already completed my research report in advance to avoid delays, but I still could not submit because ethical clearance approvals take about a week to process. After the submission deadline passed, I was instructed to re-register for the Research module. I contacted Tyrick Govendor for assistance regarding the registration balance and costs, and I was told I would receive a call. Months later, I am still waiting. I even asked someone close to him for assistance and was told I would receive my financial statement via email, but weeks have gone by with no response despite countless follow-up emails. For the amount of money students pay, the level of service and support provided by MANCOSA is unacceptable. The communication is poor, the turnaround time is extremely slow, and students are left frustrated and helpless when dealing with urgent matters. Based on my experience, I would not recommend anyone to study at MANCOSA.
1 reviews | Active since Nov 2014
I am extremely disappointed with the poor service received from MANCOSA. My fees were paid in full through a bursary in February last year, yet to date I have still not received my examination results. Despite following up, there has been no proper assistance or urgency shown in resolving the matter. It is very frustrating and unfair for students to experience such delays after meeting all financial obligations. I expected better communication, professionalism, and support from the institution. I hope this matter can finally be resolved as soon as possible.
1 reviews | Active since Nov 2014
I am extremely disappointed with the poor service received from MANCOSA. My fees were paid in full through a bursary in February last year, yet to date I have still not received my examination results. Despite following up, there has been no proper assistance or urgency shown in resolving the matter. It is very frustrating and unfair for students to experience such delays after meeting all financial obligations. I expected better communication, professionalism, and support from the institution. I hope this matter can finally be resolved as soon as possible.
1 reviews | Active since Mar 2015
I cannot recommend Jerusha Reddy enough! She was my student advisor during my postgraduate qualification last year, and her exceptionally helpful and dedicated approach made a world of difference.She has been nothing short of amazing with all my MBA requests this year as well. What truly sets Jerusha apart is her remarkable patience, in-depth knowledge, and meticulous attention to detail. Whenever I have had requests or faced hurdles, she has always gone the extra mile to guide me through them. Thank you, Jerusha, for consistently providing top-tier academic and administrative support. You are an absolute asset to MANCOSA!
1 reviews | Active since Mar 2015
I cannot recommend Jerusha Reddy enough! She was my student advisor during my postgraduate qualification last year, and her exceptionally helpful and dedicated approach made a world of difference.She has been nothing short of amazing with all my MBA requests this year as well. What truly sets Jerusha apart is her remarkable patience, in-depth knowledge, and meticulous attention to detail. Whenever I have had requests or faced hurdles, she has always gone the extra mile to guide me through them. Thank you, Jerusha, for consistently providing top-tier academic and administrative support. You are an absolute asset to MANCOSA!
1 reviews | Active since Feb 2021
I dont know if it is Mancosa's student service or the markers that dont see rhe urgency to respond to feedback. On the 6 May I requested feedback on my assignment and until today no feedback after sending several emails. I've been getting emails from Noloyiso that the assessment coordinator will contact me but nothing. These markers are very quick to give general feedback on all assignments they have marked but ask for ones mark allocation and detailed feedback then theres silence. How is one supposed to improve if one is not given concise feedback. Don't mark my assignment if you have no idea what I have written. I also dont understand why Mancosa has different lecturers and markers as when I see feedback from markers they contradict what the lecturers mentioned. Mancosa sends so many evaluations but I wonder if it's even read as i have mentioned this in those evaluations and the same issues occur. I have not received feedback on two assignments as yet and concerned that if I am not happy with those feedback and raise it will it take just as long as the one I've been waiting for 2 weeks already and will it be before the exams. These guys at Mancosa are also very quick to say that one has past the day for feedback yet look at their unresponsive period.
1 reviews | Active since Feb 2021
I dont know if it is Mancosa's student service or the markers that dont see rhe urgency to respond to feedback. On the 6 May I requested feedback on my assignment and until today no feedback after sending several emails. I've been getting emails from Noloyiso that the assessment coordinator will contact me but nothing. These markers are very quick to give general feedback on all assignments they have marked but ask for ones mark allocation and detailed feedback then theres silence. How is one supposed to improve if one is not given concise feedback. Don't mark my assignment if you have no idea what I have written. I also dont understand why Mancosa has different lecturers and markers as when I see feedback from markers they contradict what the lecturers mentioned. Mancosa sends so many evaluations but I wonder if it's even read as i have mentioned this in those evaluations and the same issues occur. I have not received feedback on two assignments as yet and concerned that if I am not happy with those feedback and raise it will it take just as long as the one I've been waiting for 2 weeks already and will it be before the exams. These guys at Mancosa are also very quick to say that one has past the day for feedback yet look at their unresponsive period.
1 reviews | Active since Jun 2018
On Thursday 15 may while I was writing Management Account, The system was very slow, While I was busy writing ,I just received a pop up pdf says your Assessment has been successfully submitted. I did not submit and I still had 1 hour to complete with other questions, When I call for assistance I was told that they cannot help me, I never submitted my OSA the system did. They are not fair at all. All they think of is that I will repeat the paper then they will make money.
1 reviews | Active since Jun 2018
On Thursday 15 may while I was writing Management Account, The system was very slow, While I was busy writing ,I just received a pop up pdf says your Assessment has been successfully submitted. I did not submit and I still had 1 hour to complete with other questions, When I call for assistance I was told that they cannot help me, I never submitted my OSA the system did. They are not fair at all. All they think of is that I will repeat the paper then they will make money.
1 reviews | Active since Dec 2022
I am currently a student at Mancosa honestly the 5 hours paper on an Accounting module paper while you still need to do tables and then entries on Journal and Financial statements is not fair On the other hand you can not do your draft from the side and copy and paste because basically Financial accounting you need to do calculations on the side then come to the system to finish everything Honestly Mancosa needs to fix this ASAP we paying high amount of money if we fail we will be required to rewrite again which is very Expensive Mancosa needs to fix this urgently
1 reviews | Active since Dec 2022
I am currently a student at Mancosa honestly the 5 hours paper on an Accounting module paper while you still need to do tables and then entries on Journal and Financial statements is not fair On the other hand you can not do your draft from the side and copy and paste because basically Financial accounting you need to do calculations on the side then come to the system to finish everything Honestly Mancosa needs to fix this ASAP we paying high amount of money if we fail we will be required to rewrite again which is very Expensive Mancosa needs to fix this urgently
1 reviews | Active since Jun 2017
I completed my BCom in IT Management through MANCOSA, and I have to say the graduation ceremony on the 8th of May 2026 was one of the best-organized events I have ever attended. Everything on the day ran so smoothly. From the queues to the overall management and organization, everything was efficient and well planned. The speeches were fun and engaging, the staff were friendly and helpful, and the whole experience felt professional from start to finish. It is honestly the first time in my life that I have attended a ceremony that was done this well. Even after the last graduate walked across the stage, there were still opportunities for students and their families to connect with the faculty, take photos, and enjoy being part of the MANCOSA community. Every part of the experience was memorable. A special mention to the MANCOSA Career Centre team for making our day even more special. Interacting with them was another highlight for me! This moment was also very emotional and special for me because I became the first person on both my mother’s and father’s side of the family to graduate with a BCom degree. I could not have asked for a better way to celebrate such an important achievement in my life. MANCOSA, you really outdid yourselves. Thank you for making this experience so special and unforgettable. The only reason this is a 3 star review and not a 5 star review is that the customer service still needs major improvement. It's impossible to get through to the call centre, they often drops calls after students spend a long time on hold, I personally wasted so much airtime trying to get help in this way and they sometimes rude or dismissive, and the email and live chat support can take very long to respond I once only received a response a week later, sometimes with generic copy and paste replies. It's the most frustrating thing needing help and you get this as a slap in the face, If the support teams could be investigated and quality assurance was performed on how they deal with queries, questions and student concerns, I think everyone would rate MANCOSA a 5 star, but their support teams (Calls, email and live chat) is really hurting and damaging the brand and everything MANCOSA stands for based on what I experienced on Friday, the sad part is since they are an online institution, they should understand how important getting help through these online platforms would be. Other than that, the graduation experience itself was absolutely amazing. Well done MANCOSA, I am even considering registering for post grad because of it, just a little hestitant because getting help from support is a nightmare!
1 reviews | Active since Jun 2017
I completed my BCom in IT Management through MANCOSA, and I have to say the graduation ceremony on the 8th of May 2026 was one of the best-organized events I have ever attended. Everything on the day ran so smoothly. From the queues to the overall management and organization, everything was efficient and well planned. The speeches were fun and engaging, the staff were friendly and helpful, and the whole experience felt professional from start to finish. It is honestly the first time in my life that I have attended a ceremony that was done this well. Even after the last graduate walked across the stage, there were still opportunities for students and their families to connect with the faculty, take photos, and enjoy being part of the MANCOSA community. Every part of the experience was memorable. A special mention to the MANCOSA Career Centre team for making our day even more special. Interacting with them was another highlight for me! This moment was also very emotional and special for me because I became the first person on both my mother’s and father’s side of the family to graduate with a BCom degree. I could not have asked for a better way to celebrate such an important achievement in my life. MANCOSA, you really outdid yourselves. Thank you for making this experience so special and unforgettable. The only reason this is a 3 star review and not a 5 star review is that the customer service still needs major improvement. It's impossible to get through to the call centre, they often drops calls after students spend a long time on hold, I personally wasted so much airtime trying to get help in this way and they sometimes rude or dismissive, and the email and live chat support can take very long to respond I once only received a response a week later, sometimes with generic copy and paste replies. It's the most frustrating thing needing help and you get this as a slap in the face, If the support teams could be investigated and quality assurance was performed on how they deal with queries, questions and student concerns, I think everyone would rate MANCOSA a 5 star, but their support teams (Calls, email and live chat) is really hurting and damaging the brand and everything MANCOSA stands for based on what I experienced on Friday, the sad part is since they are an online institution, they should understand how important getting help through these online platforms would be. Other than that, the graduation experience itself was absolutely amazing. Well done MANCOSA, I am even considering registering for post grad because of it, just a little hestitant because getting help from support is a nightmare!
1 reviews | Active since Aug 2020
Nozwelo Phaswana provides professional, friendly, efficient and outstanding student customer service
1 reviews | Active since Aug 2020
Nozwelo Phaswana provides professional, friendly, efficient and outstanding student customer service
Mancosa has a TrustIndex of 4.1 out of 10 on Hellopeter, based on 158 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 15 min. Hellopeter has tracked Mancosa across 1,838 total reviews. How is the TrustIndex calculated? →