MO
Mullers Optometrists
Claimed Business
MO
Mullers Optometrists
Claimed Business
0 Reviews (last 12 months)
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Performance(last 12 months):
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Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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friedah N
1 reviews | Active since Jan 2020
16 Sept 2024, 14:06
TERRIBLE SERVICES
MY husband went to collect his digital Lense eyewear and after some couple of days he noticed some scratches on the Lenses, and they have quoted for everything include the anti-scratch and he went back to complain, and was told that he scratched them himself like mechanical damage and they offer no help even though he paid a lot of money for this glasses because he depend on them to see. The worst part is that when he goes to the branch the manger was always nowhere to be found until he gave up and had to spend more money to do new pair of glasses at spectacle warehouse that they don't even scratch, that tell me how ************* and a terrible services muller's has and with unprofessional staff too.
Helpful (0)
|Replies (0)fN
friedah N
1 reviews | Active since Jan 2020
16 Sept 2024, 14:06
TERRIBLE SERVICES
MY husband went to collect his digital Lense eyewear and after some couple of days he noticed some scratches on the Lenses, and they have quoted for everything include the anti-scratch and he went back to complain, and was told that he scratched them himself like mechanical damage and they offer no help even though he paid a lot of money for this glasses because he depend on them to see. The worst part is that when he goes to the branch the manger was always nowhere to be found until he gave up and had to spend more money to do new pair of glasses at spectacle warehouse that they don't even scratch, that tell me how ************* and a terrible services muller's has and with unprofessional staff too.
0
Replies (0)fN
friedah N
1 reviews | Active since Jan 2020
16 Sept 2024, 14:00
TERRIBLE SERVICES
I went to collect my digital Lense eyewear and after some couple of days I notice some scratches on the Lenses, and they have quoted for everything include the anti-scratch and I went back to complain, and I was told that I scratched them myself like mechanical damage and they offer no help even though I paid a lot of money for my glasses because I depend on them to see. The worst part is that when you go to the branch the manger was always nowhere to be found until I gave up and had to spend more money to do new pair of glasses at spectacle warehouse that they don't even scratch, that tell me how ************* and a terrible services muller's has and with unprofessional staff too.
Helpful (0)
|Replies (0)fN
friedah N
1 reviews | Active since Jan 2020
16 Sept 2024, 14:00
TERRIBLE SERVICES
I went to collect my digital Lense eyewear and after some couple of days I notice some scratches on the Lenses, and they have quoted for everything include the anti-scratch and I went back to complain, and I was told that I scratched them myself like mechanical damage and they offer no help even though I paid a lot of money for my glasses because I depend on them to see. The worst part is that when you go to the branch the manger was always nowhere to be found until I gave up and had to spend more money to do new pair of glasses at spectacle warehouse that they don't even scratch, that tell me how ************* and a terrible services muller's has and with unprofessional staff too.
0
Replies (0)SS
Sasha S
1 reviews | Active since Jan 2020
30 Aug 2023, 10:22
You won't regret going
I researched optometrists before choosing an optometrist to go to and Mullers just stood out for me. They have not disappointed! Excellent customer service and very thorough with their testing and examinations. They had so much patience with me when choosing a frame, as I can be quite indecisive. Good variety of frames to choose from as well. Very different from my first experience at an optometrist. I will most likely stick with them for a long time to come.
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Sasha S
1 reviews | Active since Jan 2020
30 Aug 2023, 10:22
You won't regret going
I researched optometrists before choosing an optometrist to go to and Mullers just stood out for me. They have not disappointed! Excellent customer service and very thorough with their testing and examinations. They had so much patience with me when choosing a frame, as I can be quite indecisive. Good variety of frames to choose from as well. Very different from my first experience at an optometrist. I will most likely stick with them for a long time to come.
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Lucille R
1 reviews | Active since Jan 2020
10 Aug 2023, 16:34
Happiest Client. Thank you Muller's Tygervalley
Thanks to the Amazing Team at Muller's in Tygervalley. Honestly feels like walking into a family environment where you feel welcomed and at home. Thank-you to Samantha for introducing me. Without her help and those if the amazing Dr whose name I have forgotten. My apologies. I felt at ease and felt comfortable going through the entire process. Honestly would always recommend them because it truly was a great experience. Thank you again to all the beautiful staff in store.
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Lucille R
1 reviews | Active since Jan 2020
10 Aug 2023, 16:34
Happiest Client. Thank you Muller's Tygervalley
Thanks to the Amazing Team at Muller's in Tygervalley. Honestly feels like walking into a family environment where you feel welcomed and at home. Thank-you to Samantha for introducing me. Without her help and those if the amazing Dr whose name I have forgotten. My apologies. I felt at ease and felt comfortable going through the entire process. Honestly would always recommend them because it truly was a great experience. Thank you again to all the beautiful staff in store.
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Replies (0)SV
Schalk V
1 reviews | Active since Jan 2020
13 Jul 2022, 12:17
Unhappy!!!!
I bought new prescription glasses from Mullers Tygervalley on the 16th of June when I went for a routine eye test. It took about ten days for me to receive my new prescription glasses. After wearing the glasses for a week my eyes did not adjust as expected. I went back to the shop in Tygervalley and they found that the optical centre of the glasses was not correctly placed by or manufactured by the laboratory Zeis as measured and indicated on the glasses by the store. This was on Saturday the 2nd of July. On the 5th I was informed that the glasses has only now been sent back to the lab… today is the 13th of July I still have not received my glasses. It was sent back to the branch with out the correct lenses in them. It is very inconvenient for me to have to wait this long. The price I paid for these was astronomical and expensive one would think that the service and the after sales service will reciprocate this. But to my disappointment not. I have been wearing glasses for 30years - this is the worst experience I have ever had. I am doubting the urgency that is being given to the problem. I am extremely frustrated - one would expect better service especially the times we are living in. I would not recommend them ….
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Schalk V
1 reviews | Active since Jan 2020
13 Jul 2022, 12:17
Unhappy!!!!
I bought new prescription glasses from Mullers Tygervalley on the 16th of June when I went for a routine eye test. It took about ten days for me to receive my new prescription glasses. After wearing the glasses for a week my eyes did not adjust as expected. I went back to the shop in Tygervalley and they found that the optical centre of the glasses was not correctly placed by or manufactured by the laboratory Zeis as measured and indicated on the glasses by the store. This was on Saturday the 2nd of July. On the 5th I was informed that the glasses has only now been sent back to the lab… today is the 13th of July I still have not received my glasses. It was sent back to the branch with out the correct lenses in them. It is very inconvenient for me to have to wait this long. The price I paid for these was astronomical and expensive one would think that the service and the after sales service will reciprocate this. But to my disappointment not. I have been wearing glasses for 30years - this is the worst experience I have ever had. I am doubting the urgency that is being given to the problem. I am extremely frustrated - one would expect better service especially the times we are living in. I would not recommend them ….
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Roy H
1 reviews | Active since Jan 2020
8 Feb 2022, 13:16
Should be 5 stars but the admin let them down
This is a mixed review as Karen from their Cape Town branch who specializes in prism specs was absolutely excellent and deserves 5 stars, but I have to say that the admin at the Claremont branch leaves a lot to be desired.
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Roy H
1 reviews | Active since Jan 2020
8 Feb 2022, 13:16
Should be 5 stars but the admin let them down
This is a mixed review as Karen from their Cape Town branch who specializes in prism specs was absolutely excellent and deserves 5 stars, but I have to say that the admin at the Claremont branch leaves a lot to be desired.
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Replies (0)SD
Shaaiqah D
1 reviews | Active since Jan 2020
21 Jun 2021, 07:17
FALSE ADVERTISING
So I have been a customer since 2009 with Mullers and to my surprise every time they have a promotion they always tell me I don't qualify for the promotion as I'm having specs made through my medical aid. And now they have a promotion running where its get a 2nd free pair of lens when you buy a spectacle frame and lens. The catch is that you must be purchasing Zeiss lens as its their promotion that's running but no where on their ad are they stipulating this. The service that one is receiving from Mullers is no longer the same. I've reached a point where I want to change my optometrist after being loyal to them for over 10 years.
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Shaaiqah D
1 reviews | Active since Jan 2020
21 Jun 2021, 07:17
FALSE ADVERTISING
So I have been a customer since 2009 with Mullers and to my surprise every time they have a promotion they always tell me I don't qualify for the promotion as I'm having specs made through my medical aid. And now they have a promotion running where its get a 2nd free pair of lens when you buy a spectacle frame and lens. The catch is that you must be purchasing Zeiss lens as its their promotion that's running but no where on their ad are they stipulating this. The service that one is receiving from Mullers is no longer the same. I've reached a point where I want to change my optometrist after being loyal to them for over 10 years.
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Replies (0)MH
Mohamed H
1 reviews | Active since Jan 2020
3 Aug 2020, 18:00
Please do use mullers for your next set of glasses
I would like to lodge my utter disappointment with the way I was treated at your canal walk store. It’s been 2 weeks and I have not yet received my glasses. I was promised my glasses with 10days. Last week I called the store and was told my flaw was unfortunately delivered to the Claremont branch and they will get it the next day. Called the store again the following day to be told they will check and yet again it was not received and was promised a call back. In frustration I called back on Friday and spoke to Carmen and was advised that my glasses would be there by the afternoon. I received a call late or Friday only to be told that my glasses has not arrived and the reason given is that it failed in the lab. Now I have to wait again for my glasses. I promised an update on Monday and yet another day has gone by. You collected my deposit with easy but your customer relationship management is non existent. Unfortunately I will not be recommending your services to any of my friends nor will I be using you in future. Unfortunately I cannot do much at for the current situation as I have already paid my deposit. Really annoyed and frustrated customer
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Mohamed H
1 reviews | Active since Jan 2020
3 Aug 2020, 18:00
Please do use mullers for your next set of glasses
I would like to lodge my utter disappointment with the way I was treated at your canal walk store. It’s been 2 weeks and I have not yet received my glasses. I was promised my glasses with 10days. Last week I called the store and was told my flaw was unfortunately delivered to the Claremont branch and they will get it the next day. Called the store again the following day to be told they will check and yet again it was not received and was promised a call back. In frustration I called back on Friday and spoke to Carmen and was advised that my glasses would be there by the afternoon. I received a call late or Friday only to be told that my glasses has not arrived and the reason given is that it failed in the lab. Now I have to wait again for my glasses. I promised an update on Monday and yet another day has gone by. You collected my deposit with easy but your customer relationship management is non existent. Unfortunately I will not be recommending your services to any of my friends nor will I be using you in future. Unfortunately I cannot do much at for the current situation as I have already paid my deposit. Really annoyed and frustrated customer
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