WM
Werner M
Active since Jul 2017
27
Reviews
0
Industries
Reviews
27 reviews2 months ago
Delivery Driver Conduct and Repeated Failed Delivery
Dear Checkers Customer Service, This is now the second time that this exact situation has occurred, and I am extremely frustrated. Please understand something very clearly: if my phone identifies a number as a **** caller, I will not answer it. I will not take that risk. My direct question to Checkers is this: Do you employ ****mers as drivers? According to the app, my parcel was scheduled to arrive at 08:20. At 08:20, I checked the app only to see that the parcel had already been marked as returned — ten minutes earlier — allegedly because I did not answer my phone. As I have stated, I will not answer a number flagged as a **** caller. That should not result in my order being returned without proper delivery attempt procedures being followed. This is unacceptable service. Please do not waste my time like this again. Kindly review my customer profile and see how much I spend at Checkers. I am a loyal customer, and this level of service is disappointing. I have attached screenshots for your reference. I expect this matter to be investigated properly and resolved urgently. Regards, Werner
0 replies
6 months ago
WARNING TO ALL VEHICLE BUYERS – BEWARE OF CAR VAPS & FORD NUMBI WHITE RIVER
I’m sharing this to warn others before they go through what we’ve experienced. We bought a used VW Amarok just over a year ago through Ford Numbi White River, financed by Ford Credit. Because it was a used vehicle, I made sure that a warranty policy through CAR VAPS was included in the deal — for peace of mind in case anything major went wrong. We were even charged R3,600 for an “inspection” to confirm the vehicle was in good condition and qualified for the CAR VAPS warranty. Based on that, the warranty was approved and activated. Over the year, I paid out of my own pocket for all the minor repairs and regular services — even did a major service and cambelt replacement immediately after purchase, costing around R18,000. Now, when the car finally had a major mechanical issue, I submitted a claim to CAR VAPS — only to be told the policy was void because the catalytic converter (CAT) had been removed. Here’s the problem: That’s how the car was sold to us. CAR VAPS approved the warranty after their own inspection, and the car was clearly in that condition at the time. So how is it that only now, when a big claim arises, the warranty is suddenly invalid? They were happy to take our money for over a year, give “peace of mind,” and then hide behind technicalities when it matters most. This feels like pure misrepresentation — and possibly collusion between the dealership and CAR VAPS to push useless warranty products that don’t actually pay out. Now we’re stuck with a R150,000 repair bill and a non-running vehicle, while CAR VAPS offers nothing but a refund of the policy — which doesn’t even begin to cover the damage. If we’d known this warranty was worthless, we would never have bought the car in the first place. I strongly urge anyone buying a used car — especially from Ford Numbi White River or any dealer selling CAR VAPS warranties — to think twice. ✅ Get your own independent inspection. ✅ Read the fine print carefully. ✅ Don’t trust the “inspection fee” or “approved warranty” at face value.
0 replies
6 months ago
Formal Complaint – Misrepresentation of Vehicle Warranty and Unfair Financial Burden
We purchased a used VW Amarok through Ford Credit just over a year ago. Because it was a used vehicle and I had no knowledge of its prior history, I specifically insisted that a comprehensive warranty policy be included in the deal for peace of mind. The deal was approved, and we were even charged an inspection fee of R3,600 to confirm the vehicle’s condition and eligibility for the warranty. Based on that inspection and approval, we were assured the car was in good mechanical order and that the warranty would protect us should any major issues arise. Over the past year, a few minor issues came up, all of which I paid for out of my own pocket. I also made sure every service was completed on time, including a major service and cambelt replacement immediately after purchase — at a cost of approximately R18,000. Now that a major issue has occurred, I submitted a claim under the warranty policy — only to be informed that the claim is rejected because the car had “modifications,” specifically the removal of the catalytic converter (CAT). This is absolutely unacceptable, as the car was sold and approved in this exact condition after the so-called inspection that we were billed for. If the inspection was done properly, the removal of the CAT would have been immediately visible. Yet the vehicle was approved for warranty coverage at the time of purchase. It is therefore unreasonable and ********* to now deny our claim based on a condition that was clearly present when the car was sold. We have been driving this vehicle for over a year with the understanding — and documented confirmation — that we were covered under warranty. Now we are being left with a repair quotation of R150,000 and a warranty provider (CAR VAPS) that has already admitted they will only refund the policy, which does nothing to resolve the financial damage we face. Had we been made aware that the warranty would not apply, we would never have purchased the vehicle. This entire situation reeks of negligence, misrepresentation, and possible commission-driven misconduct by both Ford Numbi White River and the involved sales representative, Werner Serfontein. I demand full transparency regarding: The commission or profit made by the dealership and Ford Credit on this sale. How the inspection was approved despite the modification. What action Ford Credit and Ford Numbi White River intend to take to rectify this situation. We will not accept this matter being brushed aside. Unless a fair resolution is reached promptly, we will escalate this case to the Motor Industry Ombudsman, consumer protection authorities, and take all necessary legal steps. This situation has caused significant financial loss and emotional distress, and we expect Ford Credit and Ford Numbi White River to take responsibility for their role in selling a misrepresented vehicle under a misleading warranty agreement. We expect an urgent response and resolution.
0 replies
16 months ago
Ongoing Internet Service Issue - 13 Days Without Resolution
Dear Vodacom Team, Thirteen days ago, I logged a call reporting that our internet service was offline. Since then, the response and handling of this issue have been deeply frustrating and inefficient: - Initially, a support agent contacted me, asking where the Vodacom tower is located. How am I supposed to know this? - A day later, I was contacted by a Vodacom contractor, this time asking where the keys to the Vodacom tower are. Once again, how should I know I am the client?! - After expressing my frustration, I was informed that the issue couldn’t be addressed due to weather conditions—a reason that was repeated for several days. - Last week, I was contacted again, only to be told the contractor was now waiting for a cable. Eventually, I received a notification stating that the problem had been resolved and the call closed because the tower was operational again. However, I was later informed that some equipment on our side needed replacement. My questions are: - How can the call be marked as "resolved" when our issue remains unresolved? - How competent are your support agents and contractors if such basic details and responsibilities are mishandled? Please review our account and consider how much our company spends with Vodacom each month. After 13 days, we are still without internet, and this level of service is unacceptable. I look forward to your prompt and effective response to resolve this matter. Kind regards, Werner Myburgh - ChemiCorp IT Manager BIG O TRADING 1300 (PTY) LTD T/A ChemiCorp
112 replies
19 months ago
McUseless
Hyper valley Nelspruit branch, this outlet may as well close their doors... Staff at that branch has no idea what's going on... The one moment they under pack your order the next moment they spin you some BS story about the icecream machine please wake up!
0 replies
19 months ago
Incredible useless!
I ordered stuff from incredible connection online, they let me know between 3 to 5 working days and the package will be delivered. I've been struggling for 2 days now just to call them no answer... the online tracking code they sent just doesn't give any insight. Out of desperation I came across a whatsapp number that just replayed as a robot, finally I received an email earlier this week that said my query was logged in their complaints. Still nothing received no call and also no update how does the lot work? Businesses go crazy all the time in South Africa then everyone asks why, with such service I'm not surprised... last time ever I will buy from Incredible you don't hear of such issue by Takealot no wonder everyone calls you Incredible *******ion....!
0 replies
21 months ago
KFC Nelacres Terrible!
I'm not a person who complains easily but tell me how does a KFC not have chicken ready? I'll tell you quickly it's all about extremely poor planning... and it's not the first time, it's probably the fifth time already. I get there with almost no other clients waiting then I am told sorry there is no chicken ready! the same thing happend last week sorry but there is no excuse. Lowvelders be warned West Acres KFC is probably the worst outlet in the country they should do themselves a favour and learn from Orchars KFC in the future I'd rather drive a bit futher on and get help... If needed please I have video fottage on my dashcam of every next time as we speak I'm taking it all to social media,,, good luck!
0 replies
23 months ago
useless
Probably the worst courier service in Nelspruit! I see on their website they are level 1 bee and it shows, like every other level 1 bee service outhere... just does not care and cannot even answer there phone ever!
0 replies
49 months ago
Valley Hyper wake up
So, I made a last-minute decision to treat some of my friends to hotdogs tonight. Anyway +/- 70 people in mind I go to Checkers at Valley Hyper in Nelspruit to buy wors & buns. To my surprise the bakery assistant tells me "No" I can't buy all the buns because there won't be any left for other clients...! now please its first come first serve If I choose to buy all the buns I will... Please train your staf proper customer service in any case it only takes 45min to make more buns! wake up do yourself a favour and check on my card how much i spend with checkers! I will go back and if you have not acted, I will take my storie to social media! Orchards Spar across from Valley Hyper just had a R4500 sale they had no problem helping me with a smile.
0 replies
Review Distribution
5 Star
4 (14.814814814814815%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (85.18518518518519%)