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Noxolo A
Active since Jan 2018
37
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37 reviews4 months ago
Bad service
Subject: Formal Complaint — Unprofessional Conduct and Faulty Products at Foschini Fourways (13 Dec) Dear Store Manager / Customer Care Team, I am writing to make a formal complaint about an incident that occurred at Foschini Fourways on Saturday, 13 December, involving staff members Mpho and Thuli. I have been a loyal customer of Foschini Fourways for years and routinely spend over R30,000 per month across your product ranges. The way I was treated on this occasion — and the quality of items sold — was unacceptable. Summary of incident - Date/time: Saturday, 13 December 2025 - Location: Foschini Fourways store. - Staff involved: Mpho and Thuli. - Issues: 1. Foundation shades: I purchased two foundations. Despite a colleague advising Mpho of my correct shade, Mpho sold me an incorrect shade. I discovered this only after purchase. 2. Estee Lauder Advanced Night Repair: I purchased two bottles; the second bottle was only half full. 3. Customer service: When I returned to the store to address the issues, both Mpho and Thuli were rude and disrespectful. I have video recordings of both staff members shouting in the store while other customers were present. Requested actions I request the following remedial actions: 1. Immediate refund or replacement (my choice) for the incorrect foundation. 2. Full refund or replacement for the defective (half-full) Estee Lauder product. 3. A written apology from the store acknowledging the inappropriate conduct I experienced. 4. An internal investigation into the conduct and the product handling, and confirmation of any corrective actions or staff training to prevent recurrence. 5. Confirmation that you have reviewed staff procedures for product checks and returns to ensure product quality and customer dignity. Evidence and attachments I have receipts for the purchases and video evidence showing the conduct described. Timeframe Please acknowledge receipt of this complaint within 48 hours and provide a full response with proposed resolutions within 7 working days. If I do not receive a satisfactory response, I will escalate the matter to Foschini corporate customer care and consider sharing my experience publicly together with the video evidence. Contact details Name: Porcia Adimorah Email: porciaadimorah@gmail.com I value the relationship I have had with Foschini Fourways and hope this matter can be resolved promptly and professionally. Yours sincerely, Porcia Adimorah
0 replies
5 months ago
Hyundai fourways they are useless and ***********
Hyundai fourways they are useless and ***********. I booked my car yesterday for service and I told them the issue with my car and today im getting calls from technician asking me the same thing over and over. I then called the lady I spoke to yesterday she transfered my call to her manager. The manger was not helpful.
0 replies
8 months ago
Unprofessional Conduct Clicks Leaping Frog I am writing to complain about the conduct of the manager at the Clicks Leaping Frog branch I have been a Clicks customer for decades and spend approximately R30,000 per month at your stores, so I was very disa
Unprofessional Conduct Clicks Leaping Frog I am writing to complain about the conduct of the manager at the Clicks Leaping Frog branch I have been a Clicks customer for decades and spend approximately R30,000 per month at your stores, so I was very disappointed by the treatment I received. I attempted to return an item but was refused because the purchase was made at another branch. The Fourways Mall manager called and sent a copy of the receipt to Leaping Frog to confirm the purchase, but the Leaping Frog manager still refused to process the return. He was rude and shouted at me during the interaction. This behaviour is unprofessional and contrary to the service standards I expect from Clicks. I request: -
0 replies
8 months ago
Panarottis fourways mall service is bad we waited for 1 hour for our order
Panarottis fourways mall service is bad we waited for 1 hour for our order. No one apologized. The manager was arrogant.
0 replies
11 months ago
Wolo travel took me to Bali, I'm still in Bali
Wolo travel took me to Bali, I'm still in Bali. I have been communicating with them regarding our activities here in Bali. Also, about our flight ticket and no one is responding. We feel stranded in a foreign country.
0 replies
11 months ago
Certainly! Here's a clear and professional draft of your message that you can send to Telkom or use as a basis for your complaint: Subject: Urgent Assistance Required – Settlement Payment Not Allocated Dear Telkom Customer Service, I am extremely disapp
Certainly! Here's a clear and professional draft of your message that you can send to Telkom or use as a basis for your complaint: Subject: Urgent Assistance Required – Settlement Payment Not Allocated Dear Telkom Customer Service, I am extremely disappointed and frustrated with the service I have received from Telkom Express at Fourways Mall. I have six lines with your company, and I recently paid R12,520 towards my settlement. However, this payment was not allocated to my settlement account, which is unacceptable. This is not the first time I have experienced such issues, and it reflects a lack of accountability and poor service from your team. I expect better support and transparency, and I am urgently requesting someone to hear my concerns and contact me directly to resolve this matter. Please address this issue promptly, as I need my payment correctly allocated and my account updated accordingly.
0 replies
12 months ago
Im a regular client at Papachino Broadacreas today
Im a regular client at Papachino Broadacreas today. I decided to buy from Papachino pineslopes. It was the worst experience. I ordered 4 burgers, and the beef burgers were dry, and chips were burned, and the order was not complete. The added sachets of peppers and salt inside the burgers. This is the worst service ever
0 replies
12 months ago
The lady from Fourways Salsa Mexican was rude
The lady from Fourways Salsa Mexican was rude. She i in****ed me her Nicole. She was rude. Menzi, the waiter, was very arrogant . The service is also pathetic. The manager was great. However, you can see that she's very sweet and the waiters do what they like.
0 replies
12 months ago
Discovery is a useless company, i have been waiting for 3 weeks for my washing machine claim to be sorted out
Discovery is a useless company, i have been waiting for 3 weeks for my washing machine claim to be sorted out. I have 9 products with discovery. Ths service is poor even my broker doesn't care. I'm moving all my products to another company
116 replies
12 months ago
DSV Road is not helpful
DSV Road is not helpful. I'm a client with them. Tumelo is my consultant. The service is bad with DSV. Tumelo was rude talking to me. He was shouting his lungs out. DSV has jo respect for clients
58 replies
Review Distribution
5 Star
1 (2.7027027027027026%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.7027027027027026%)
1 Star
35 (94.5945945945946%)