HK
Henco K
Active since Oct 2010
16
Reviews
0
Industries
Reviews
16 reviews23 months ago
R1600 camping chair return refused.
My wife bought me a camping chair for my birthday, I opened it once, sat on it once and packed it away in the carry bag. We returned it to takealot and it was collected on 2 June. It was then received by the evalluation warehouse 3 days later and then evaluated as being used and the return was denied. They will now send us back a R1600 chair that was used by someone else and has damage according to them. I will not accept the chair back and will fight Takealot all the way. I have never had an issue with them before but this is reduculious. BAD BAD service Takealot. Time for Amazon and others to join this monopoly.
0 replies
83 months ago
Great Service
Excellent and Prompt service even on a Sunday afternoon!
56 replies
94 months ago
Simply Cabinet Doors refuse to refund my money.
I used to work for a woodworking company previously and decided to finish their last Job in my personal capacity as the company closed down. I made an EFT to Simply Cabinet Doors for material needed for job with my name and Surname as reference. Luan Truter from Simply Cabinet Doors then let me know that they are keeping the money for outstanding payments still owed by the woodworking company I used to work for. Let me just make it clear, I only worked for them, I had no shares in the Business and was just a Job Foreman. Luan Truter told me in an email that their lawyer, Japie Daniel Theron from Lucas Dysel Crouse Inc in Durbanville, told him that it was the right thing to do. I have never heard anything so absurd in my life. Please help.
0 replies
100 months ago
Telkom Mobile Charged for Data while still having free data available.
I moved 2 of my Cellphone accounts from CellC over to Telkom Mobile as they had excellent contract options available. One of the contracts has a 1GB monthly data as well as 10GB per month for the first 3 months as well as a unlimited Whattsapp data package. This was excellent as we were going on holiday and was leaving our Wi-Fi environment at home. Within 3 days of being on holiday all my data using apps including Whattsapp stopped working on my phone. I did the enquiry about my data and received a sms confirming that I have more than 18GB of data left. After our holiday I received a bill with an extra amount of R500 for 5GB of data used in 3 days, this with the knowledge that the contract was supposed to be a top up type when you run out of airtime or data. I contacted Telkom and after numerous questions and speaking to an online chat consultant it came down to this. The towns, Arniston and Onrusriver - Herm****, where we went on holiday had no Telkom Mobile coverage. This meant that the phone automatically switches over to the MTN network and then none of the data packages that are part of the contract works as it is just for the Telkom Mobile Network. The online chat agent did mention that according to him I am supposed to have 1GB data on all networks and then 1GB on Telkom Mobile networks but this is not the case. I was in a Twitter conversation with TelkomZA and they just said that they are continuously expanding their network but that does not help me. We are now forced to pay an extra R500 as well as all the data we lost because we could not use it as we were not in a Telkom Mobile area. The first contract I opened at Telkom Mobile is a 500MB FreeMe contract and the limit on that account was automatically set at R0 as it is a Top Up type contract. The second one is a 1GB FreeMe contract and that account was automatically set to a limit of R500 which is also on a Top Up type contract. Why was the second contract limit set to R500 and also not R0.
105 replies
114 months ago
Cancelled our Black Friday order after 2 weeks
<p>We used Loot.co.za for the first time on the Black Friday weekend and found an incredible deal on a Garmin Forerunner15 Watch with heartrate monitor. Exactly what my daughter deserved this Christmas. The Black colour one that we preferred was marked as No stock available and we opted for the Violet/White colour which showed stock is available and will be delivered in 4-7 working days.</p> <p>We bought the watch and were very pleased with the price and even got a R150 discount voucher as well. The invoice was sent and the delivery date was given as the 5th of December 2016 at the latest. Nothing was delivered and when we looked at our account on their website the delivery date was changed to the 6th and then to the 7th as time went by and no delivery took place.</p> <p>We sent an email to the customer services but you only get an automatic response in the first 24 hours that tell you that someone will contact you within 48 hours. As we are leaving on holiday on the 10th I drove all the way from Durbanville to their warehouse in Westlake to enquire. Then someone from customer services said they will investigate and let me know by close of business. We received an email a few hours later stating that the supplier made a mistake and that they have no stock available. They just cancelled the order and gave us credit on our account to use on their site.</p> <p>This is very unprofessional. We used all the online shopping sites from Totalsport right down to Takealot, Superbalist, Spree, etc. Loot.co.za is also the only online shopping site where you have to return any unwanted item on your own cost.</p> <p>Do we have any recourse or must we just accept this?</p> <p> </p>
0 replies
120 months ago
Still no refund on undelivered items!
<p>We bought Towels etc. from Boardmans online on 30 March 2016 to the value of over R1200. We received delivery a few days later but 2 items were missing. I emailed them and they said they will forward the complaint to the dispatch centre who will decide whether to deliver the missing items or refund my account.</p> <p> </p> <p>After a week of not hearing anything I emailed them again and after a few days they said they will refund my account. Again I heard nothing for a few weeks and contacted them again, after a few days they apologized and asked for my account number to refund the items. It is now more than 2 months later and I have still not received anything from them.</p> <p> </p> <p>I can also not access my account statement online as the Edgars website keeps telling me there was an error in loading my statement.</p> <p> </p> <p>Please be careful when buying online from the Edcon group especially if you have to be refunded. They do not cope well with technology.</p> <p> </p> <p>They are very quick to reply to complaints on HelloPeter but that is where it stops. No action after that. There reply below, posted just a few minutes after my complaint:</p> <p> </p> <p>Thank you for taking the time to raise your concerns with us. Please be advised we have escalated this matter to our online management team regarding your refund, feedback will be provided shortly.</p> <p>Your reference number is ********** 078/GO.</p> <p>Kind regards,<br /> Edcon customer experience team,<br /> 0800 203 925</p> <p> </p>
106 replies
120 months ago
No delivery after 7 attempts
<p>We bought an item on Groupon and it is supposed to be delivered by Dawn Wing.</p> <p> </p> <p>I phoned them after the first failed delivery and they took my details but no one contacted me, I then got an sms the next day saying that the courier guy is just 7.5 km away but with no contact number attached. I drove home like a hooligan as my office is over 15km away but missed him. They then made an appointment for Monday the 10th at 12:30 but no one showed. I told them numerous times that they have to phone the numbers provided as it is a security estate and we have to open the gate via our cellphones. They just wait at the gate for a while and then leave. There tracker system shows that they visit our house almost everyday but that delivery failed and they will contact us to make arrangements.</p> <p> </p> <p>We buy online a lot and this is the only delivery company we have problems with. Don't their drivers have cellphones to contact?</p> <p> </p>
53 replies
120 months ago
Discount Premium
<p>I joined Discovery Life in December 2015 and was told that if I move my Insurance to Discovery as well I will get a 10% discount on my Life Insurance premium. I moved my Home and Vehicle Insurance to Discovery In Janyary 2016 and have struggled since then to get my 10% discount on my Life Insurance. I phoned myself, my broker phoned and I have signed and completed numerous documents that my broker send me but still no discount which now stant at almost R600 saving I missed out on.</p> <p> </p> <p>Is the problem with my broker or with discovery?</p>
159 replies
120 months ago
No verification on rewards
<p>I have a problem with all the vitality rewards system and checking everyone. It feels like I have to do a check on every reward I am supposed to get and that takes a lot of time. Driving rewards, gym booster, cash back, healthy foods, health rewards, fuel rewards. We get no monthly statements and I have to constantly check on everything every time. some rewards are paid into your discovery card, some are paid in my cheque account and some are digital voucher rewards.</p> <p> </p> <p>Why is it so difficult to just sent a monthly statement of everything, the gym booster for instance takes up to 2 months to pay out and then to try and remember which and if all the goals were achieved is difficult. The drive rewards is another one that you can't really verify. When are you seen as going over the speed limit, is it at 1 km over or a percentage or is there time connected to the speed limit? How are the fitness rewards calculated, It goes up every few weeks when you reach exactly what is required but takes a lot longer to go down when you don't achieve the goals. The number of points needed to achieve your goal should move up and down at the same rate shouldn't it?</p> <p> </p>
106 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
11 (68.75%)