JV
Juan van der Merwe
Active since May 2013
14
Reviews
0
Industries
Reviews
14 reviews56 months ago
Kelfords excellence
From sales to servicing, I will HIGHLY recommend this dealership.
53 replies
69 months ago
Warning before you buy
Recently bought in one of their estates. Needless to say the road noise is terrible. Don't even attempt towatch TV with your balcony door/window open, it is pointless. If you are talking to someone on your balcony and a car is driving by, you need to pause your sentence and wait for the vehicle to drive by before continue. No ventilation sockets meaning you have to keep your windows open so your flat doesn't mould up or simply freeze to death.
0 replies
69 months ago
Bossa Somerset West
We used to stay in Gordon's Bay so we had our sweet spot for having a good time. Recently we relocated to Somerset West and Bossa is definately our new spot! I honestly cannot complain about anything. The food has always been good, the service has always been good and they are well priced. Value for money and a decent spot to have a good social time. A lot of restaurants can take notes from these guys
0 replies
69 months ago
Excellence
We used to stay in Gordon's Bay so we had our sweet spot for having a good time. Recently we relocated to Somerset West and Bossa is definately our new spot! I honestly cannot complain about anything. The food has always been good, the service has always been good and they are well priced. Value for money and a decent spot to have a good social time. A lot of restaurants can take notes from these guys
0 replies
69 months ago
useless warranty
I bought a brand new apartment with a built in Defy glass electric hob. I moved in 15 February 2020 and 6 months later, the glass stove top, has a crack straight through. Nothing fell on it, there is no visible chips or anything of the sort so I called the Defy warranty claim department and received a reference number. Bare in mind this is now two weeks ago. I was told a technician will call me. Up to now NO ONE has called me so I phoned the helpline again. The guy tells me there is no comment on the jobcard so he will escalate the matter. Seriously guys it's been two weeks and it is such a mission to use this hob when the glass is cracked. It is pretty useless. Surely it cannot take this long to send out someone to come take a look at it? I mean how long will it take for a replacement unit to be fitted????
159 replies
69 months ago
Bad service and overpriced
Outsurance quoted me WAY higher than what I am currently paying and when I asked for the sales consultant if he can match the quote I sent to him via email, he ignores me, almost like he knew if he had to better the quote he will not receive commission. So long story short another lady called me and quoted me exactly the same... I rather went with another insurance company. I got a MUCH better deal, R2500 excess vs outsurance R14 000 at the same premium. Outsurance just wants to make money and is not interested when clients tell them they can get a better deal elsewhere. So outsurance, wheres my R500 because when I asked that SAME sales guy to send me the link, he didn't. And please do not call me unless you can slice your quoted total premium by R300p.m and reduce the excess to R2500 to each vehicle.
106 replies
69 months ago
Poor service
I recently traded in my vehicle for a new one. When I added the new vehicle Miway insisted that a guaranteed tracking device be added to the vehicle to benefit from 0% exxess and to have a reduced instalment. I called cartrack to install a tracking device. Few weeks later Miway sends me a cession letter that gives them the right to claim a R150 000 that cartrack will pay out incase the vehicle gets stolen and not recovered. I sign this letter and send Miway my tracker installation certificate. Upon receipt, Miway notifies me that I have the wrong tracking unit installed. They advise me that I need to install a "guaranteed tracking device, cartrack fleet management unit". I called cartrack, ask them to upgrade the unit and get told that my monthly instalment will increase and that I need to pay a reinstall fee. Fast forward - I send Miway my new installation certificate only to be told, "sorry sir, you are on Miwheels LITE and therefore do not qualify for the 0% exxess on theft and reduced instalments as said in the cession letter". Like seriously? Why did you make me go through the whole process to fit an upgraded tracking unit which I had to additionaly pay for??? I am sorry but you just lost 2 vehicles worth of insurance premiums because I canceled and believe me, it will take A LOT of effort to regain my business.
106 replies
75 months ago
Shocking experience
Ever since I have purchased my vehicle, I have had countless problems. I have given the dealer instruction to reverse the transaction which they refused to do. Be that as it may, the vehicle broke down. Upon inspection, the engine needs replacement due to no compression however, a few months prior I had the compression tested and the second opinion stated the engine needs to be rebuilt. The selling dealer refuses this and insists on taking the vehicle to their repairer for inspection. Obviously, their repairer states that nothing is wrong and the compression is completely fine. 5 months later, I am sitting with a broken engine that lost compression. Upon visiting the repairer, I asked the mechanic who was working on the car, what are the conditions of the injectors, he showed them to me and said that "the one on cylinder 3 is slightly clogged so he is unsure of what the cause might be". Now I being told that the vehicles ECU was modified which I am unaware of and asked proof thereof which up to date I have not received, from you nor the repairer. I have e-mail correspondence relating to this matter stretching from last year August with regards to compression issues. The selling dealer refuses to take responsibility nor the repairer. I was not aware of the warranty being only applicable IF the vehicle is taken to the OEM dealer which in this case is AUDI. The warranty only covers R50 000 but the OEM dealer quotes R89 000, so what is the point of having the warranty? There are MUCH cheaper alternatives repairing this vehicle through an RMI registered workshop as it is already out of factory warranty. The F&I Michelene Moore did not explain the warranty to me, she did not go through the process of what is and what is not covered and physically explained that I can ONLY take the vehicle to the OEM dealer. On the day I signed for the vehicle, I was NOT at the dealer premises as I reside in Cape Town. I was forced to sign delivery notes to accept the vehicle BEFORE physically seeing and inspecting as it was on month end and if not doing so, risk losing the offer to another prospected buyer. After taking delivery of the vehicle, there were COUNTLESS faults including a broken windscreen, broken sun visor clips, broken air vent cover, missing roof strip, paint peeling off the front grill (by the way I do have photos to back this up). This was all on date of delivery, @AUDI SA, is this how you guys as a premium brand, deliver vehicles? With broken and missing parts?The selling dealer did replace all of the above, over a 2 month time space. Great service hey? After having the vehicle for not even 2 weeks, the supercharger clutch packed up as well as the alternator which the selling dealer eventually, replaced. At the time of replacement, compression tests were done as I experienced POOR cold starting issues and the vehicle smoking a little. I have the compression tests from an RMI workshop and from the OEM dealer. Both are exactly the opposite. The RMI workshop says the engine needs to be overhauled and the OEM dealer says there is nothing wrong with the engine. Have we overhauled the engine 5 months back ,we would not be sitting with this issue right now because now the vehicle needs a new engine block as cylinder 3 messed up the bore and it cannot be repaired... Bare in mind that I had to call the sales manager COUNTLESS times as he never got back to me, nor did the incompetent, careless Dealer principal Diederik. And to top it all off, in October 2019 (after driving the vehicle for 4000kms since delivery), I am left with a vehicle that has BOTH rear tires CRACKED, literally just ready to BURST due to the age of the rear tires. IS this how Audi Menlyn sell cars? Short cuts, cheap ways? I would also like to complain about the POOR POOR POOR service received from Audi Somerset West. The service department is SHOCKING, the service manager is completely useless that has absolutely NO experience of mechanics, lets not even talk about customer service. The service adviser does NOT phone you, you need to call her...Guess what, 7 out of 10 times, reception tells you that she is busy and cannot take your call...And instead of getting a call back, she replies with an e-mail. I never get a straight answer regarding the progress of my vehicle, I always need to ask her whats going on, if I ask her to just give me a rough estimate of when there will be progress, I get told that "I will let you know", really? I visited the repairer on a Friday after hearing nothing from the service department, instead of speaking to me, I get referred to the mechanic instead... I asked Adele, please, lets just get my car on the road, please can you get the guys to arrange the quote to the warranty department, Monday comes, I get no feedback. I call the repairer and I get told that the Adele went on leave and did no hand over nor did she tell me that she will not be there on Monday but will hand over to the service manager... I have asked for a courtesy vehicle, on every occasion that the vehicle was booked in at Audi Somerset West, Each and every time, I get the SAME answer, sorry there are no courtesy vehicles available.What an absolute joke... I gave Audi Somerset West authorization to strip my engine so they can determine the damage, they did not just strip it, they took out the WHOLE engine OUT of the engine bay as well as the GEARBOX, water pipes, boost pipes, wiring loom, EVERYTHING possible in the engine bay, just to determine why cylinder 3 does not have compression... Why not just take the head off and inspect? If you cannot see anything by taking off the head, ask for permission to strip further???? Now I have collected my vehicle with 2 HUGE boxes FULL of engine parts, a FULLY assembled broken engine after SPECIFICALLY telling Adele NOT to assemble the engine as I will be selling it as parts because I have bought a 2nd hand engine to be fitted, which is making MUCH more work for the guys installing the new engine, costing me even more because there is MUCH more labor involved!!!!!! And I told Adele, I do not have R89 000 in my back pocket to pay them if the warranty does not payout. I have asked Adele twice, if she can PLEASE, ****erally begging on my knees), ask the workshop manager, Lady of the Manor, your Royal Highness Melissa Cunningham, to please see if she can give me a slight reduction on the R11 900 billed for strip and inspect. Guess what, I got told twice, NO. Even after having my vehicle booked in to their workshop, plenty of times, profiting plenty of times on previous repair work done and after receiving the shocking service to date. The arrogance... I have asked Audi Somerset West, the repairer if they can get the injectors tested for the possibility that it could be a clogged injector which caused the damage, I get no response back. I asked Audi Somerset West if they cannot fit me a used engine since the vehicle is already at their workshop, stripped in to PIECES!!! I get not response....So all this is telling me that, this whole story is a fabricated response to not repair my vehicle, starting with the selling dealer having DIRECT communication with the repairer, discussing the vehicle behind my back as I also have proof of this claim stated. Not keeping me in the loop. I would therefore like to cancel my warranty as I have absolutely NO faith with either the Brand, Mccarthy, Audi Menlyn or Audi Somerset West. I have never in my life experienced such shocking service and incompetency. I will never in my life EVER buy another vehicle from the Mccarthy group nor from Audi and I will definitely advise my family, my partners family, work colleagues and friends of this shocking experience and dissatisfaction with the brand and every party involved, to NOT support your business at all as the Managers and dealer principals are not worthy of their positions. You guys seriously need to get your act together and get proper people to manage your businesses as I will for certain, trade in this piece of s**** for either a Mercedes-Benz or BMW. About a month ago I also received an ETOLL account for the vehicle from the previous owners, which I now need to sort out as it's on my name. Last but not least was I also personally attacked/accused via the sales person at Audi Menlyn and explained in detail what type of person I am due to me getting upset over all of this. Liezl van der Vyver
0 replies
82 months ago
Better than the rest - Autoworks Strand
Bruce and team at Autoworks Strand, I can only commend. Always going out of their way to assist. Excellent workmanship and service. If I could give 10 stars I would. I would highly recommend this workshop if you are having car problems or if your vehicle is due for it's service. Peace of mind and affordable. Bruce and team, thank you once again for astonishing service
56 replies
89 months ago
Poorest of poor service. GROSS
After a wonderful day out my family and I went to Mugg and Bean V&A Waterfront on the 1st of January 2019. The store was busy as you would expect. We didn't wait long to be seated which was okay but then it started.. After waiting for AGES, a waiter came to ask us if we have been served (he is untidy with dirty uniform), we tell him no. While we are busy placing our order (busy talking to him) , he starts talking to the table next to us, seriously? No manners at all. Anyway, order placed. We ordered 4 slices of cake with coffees. How difficult can it be to cut 4 slices of cake? Anyway, coffees came, cappuccinos milk was burned beyond measure. We waited so long for it, eventually our cakes came (3 out of 4). We had to get up to go and ask where the 4th slice is...Anyway, by the time the 4th slice came, the table who came in after us, already had their milkshakes and burgers, eating... Really guys? NOT A MANAGER IN SIGHT. NO ONE TO ASK IF THE FOOD IS UP TO STANDARD. To put the cherry on the cake, we asked for a glass of water, we get given a DIRTY glass with warm water, NO ICE, NO LEMON, NO STRAW. Please send the useless management on duty for training as they CLEARLY have no clue how to run a restaurant. I can understand if a restaurant is busy but if you cannot hold the pressure, do not waste my money by opening your doors giving me s SH*T experience. Filthy dirty store with dirty glasses and plates. No management in sight, POOR POOR POOR service. Disgusting to say the least.
56 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (71.42857142857143%)