KF
Kevin F
Active since Mar 2009
43
Reviews
0
Industries
Reviews
43 reviews15 months ago
Do NOT buy ANY of their products!
Avoid at all costs! Bought 4 x 600W Outdoor LED floodlights @ R 1,639.00 ea in May 2024 with an advertised IP rating of 66. January 2025, all 4 have rain water in them, 80% of the LED's are dead, what's left are dim, flickering and on their way out. Totally inferior product, cannot contact the supplier at all - numbers don't exist. In-person visit, they say product only has a limited 6 month warranty! These same lights are sold on Takealot as well as BidorBuy and at a few other places. Don't get caught!
0 replies
16 months ago
Nobody to answer calls or assist.
Honestly, it is SO difficult getting hold of anyone at this company, you would think nobody works there. I have a parcel on hold in Jhb. Apparently because the word "used" appears on an invoice. This item is NOT used - the freight forwarding company in the US have made a mistake with its description. They are not willing to assist because the parcel has long since left them. I have contacted ITAC about this and they advise that I must fill in a new commercial invoice. I have emailed and tried to call DHL so many times, asking for the commercial invoice documents to be sent to me so that I can fill them in correctly, but you cannot get hold of anyone and emails do not get rep**** to. Now the parcel just sits and waits.
56 replies
27 months ago
Things just can't work when there's no parts at Ryobi.
This is not a complaint against a person at all - I am just very unhappy with how uncontrolled and unorganized the spares/parts dept is in Midrand as well as how Ryobi can be so confused with their own spare parts and the part numbers. I have been to Midrand twice now, looking for spares for a CSS-201 compound sliding mitre saw. Two weeks ago I was there and today again, but I phoned before I came today and was told both parts I wanted were indeed in stock. I undertook the long drive once again. I'm not around the corner unfortunately. Only to be told once I get there, that the parts are wrong (they were received incorrectly from the factory apparently) and there is no stock of what I wanted. We had the same conversation 2 weeks ago anyway. Part number CSS210/021 is what I'm looking for - the ones you have in stock are WRONG. They are NOT for this machine even though they are listed as such. (Too long) Part number CSS210/09-19 is ALSO wrong, for a different machine. Please explain how is it possible that on 2 occasions, 2 weeks apart, the same mistake is made on the same spare parts? Does nobody know what the actual parts should look like? What's going to happen when other things break and i need to replace them? So, to make matters worse, I get told I must bring my machine in so that I can get either a refurnished machine at R2,200 odd Rand that I have to pay in or trade my machine in on a new machine at R 3,500 odd Rand. What?? Hello?? That is a loss to my pocket no matter which way I look at it. I suppose the gent was trying to find a solution to a problematic machine, and yes, this is a possibility, but not if I have to spend this much extra over what I originally paid for it, plus the recent new parts that are now on it, and still another trip all over again. I paid R1,022.93 for additional parts when I was first there and was told that the correct parts would be coming in. Additional payment on a similar machine is not an option - I'm not going to throw that money on brand-new parts away and still have to pay in extra on a used machine, even if it is the cheaper option. My machine needs to work - to do the job it was designed for. I even said I would take used or 2nd hand parts for my machine if they were available anywhere because I am desperate, I NEED to use the machine and urgently, but no. Apparently, there isn't a single one of these machines anywhere. Not even a broken one. But yet there are still retailers selling this very machine as brand new - how can you not have spares for it? Is this really true? Not a single spare part that I'm after in Midrand or any one of the other 5 branches? Come on, I very much doubt that. Even if that IS true, how can a factory that made these parts originally, not even know which is the correct part for the machine and send it out correctly? Just take a gamble and hope 1 part fits all? This one gent at Midrand has been very helpful, but it seems his hands are tied. Can't tell me if the correct parts will even come in at all, let alone when. There has to be a better way to resolve this - I surely don't own a scarce machine. The problem is, is that one of the parts I need is crucial to the machine working - it is useless without this part. The other one is, I suppose, a nice to have, I don't HAVE to have it for the machine to be able to work.
116 replies
40 months ago
Nobody works at Fedex
Enough is now enough! So far, I have made 7 phone calls to Fedex regarding this parcel, and have not once been contacted by anyone - neither by phone nor email. Every single person I've spoken to says someone will contact me....yes, we're still waiting. Tracking Number 392481126305 I have sent 2 commercial invoices for this parcel - a consolidated one and an itemized one. The shipper confirmed with me that the consolidated invoice had an error on it, but that the latest itemized invoice is correct, so what is the hold up? it was sent to southafrica@fedex.com as I was advised. Every time I call, I tell the person, the itemised invoice has been emailed, but still it does not get updated on the system. How many more times must I phone or get someone to contact me and get this parcel finalized so it can be delivered?
396 replies
47 months ago
Untrained, arrogant cold-callers with no clue of human interaction.
To the poorly trained, smart-assed woman that has just phoned me, wanting to meet with me on Friday to discuss my business's insurance needs, you can be glad you don't work for me. If your current employer Outsurance is too stupid and lazy to train you that when you cold-call a business, you act and speak professionally to whoever answers the phone, you do your homework first, politely enquire who you are speaking to and what position that person holds and then you wait patiently for the person you've called to reply, then you either shouldn't be working there or are too stupid to know any better and too lazy to use common sense or improve yourself. YOU called ME looking for business, not the other way round. You put the phone down on me when I call out your impatience, and lack of professionalism and then ask you who you actually want to speak to or set up an appointment with? You do that in my business - I'll fire you immediately. You deserve to be unemployed. And based on how you handled the telephonic interaction, you'd be too stupid to defend yourself at the CCMA anyway. I hope you are aware of the fact that most professional businesses have receptionists, but every so often the owner, in walking past will answer the board. What you didn't know is you WERE speaking to the owner when you called - the very person who you wanted to meet with and who will make the final decision whether your employer's services or products will be of relevance. But, I have had my interaction with Outsurance before, and they messed up miserably, hence the reason I want nothing more to do with them - I don't even recommend them to anyone I come in contact with. I don't suggest you contact any of my numbers again!
0 replies
48 months ago
Enquiries & requests get ignored and go missing...
Why does a person have to resort to platforms like these when I have tried on so many occasions to resolve the issue at hand using all the channels available to me, only to get pushed from pillar to post and have everyone and the cleaner promising to get back to you? Wednesday last week I called in to enquire about changing my flexible home loan to a fixed. I got told I was in the wrong department and because I was a "Lifestyle Banking" client I need to contact another number. I phone this 0800 number - it doesn't exist. I phone back, explain all over again and the person says they will get someone to contact me Thurdsay last week to discuss the change I am requesting. Late Thursday, nothing happens - no one calls. I call again, get told the same story, and also get told there is no record of my request from Wednesday. The person tells me that I will be put through to Lifestyle Banking. I do get through, speak to Krisan who says he will send the relevant department an email - they will call me Friday. Friday, same story, no call. I phone late in the day again, get told, "No, you can't contact the department responsible for this directly because they don't have contact numbers" and according to the record of my communication, the wrong email address was used by Krisan. Really? No contact numbers? Were they given a cave, some sticks and a fire to work with? Anyway, the person promises faithfully that she would send my "escalated" request to the correct email address and department and that by Tuesday this week I would get a call. It's now Thursday, and STILL no call. Tell you what - even though I am in advance with my home loan, I'm going to reverse this month's debit order and time how long it takes for someone to phone me and then we'll compare service levels. I am trying desperately to fix my interest rate BEFORE we have a giant basis point rise, but it seems Nedbank is hard-set on preventing this from happening and will only action my request after all hell has broken loose. Honestly, it doesn't need to be this painful and complicated. Can the person responsible just contact me, discuss the options and send me the documentation?
0 replies
51 months ago
Ridiculous delivery fee's and misleading website supporting 3rd party suppliers.
The amount of false advertising and blatant lies on your website is shocking!! You happily advertise "order online and collect in store" but this is not true. Especially not when you advertise items sold by a 3rd party supplier. I'm looking to order a few items - all supplied by this 3rd party supplier, but suddenly on checkout, I can't opt to collect at a store - yet this supplier is supplying you with MANY other items? But this stupid T&C is not mentioned anywhere on your website - you DO say that you can buy online and collect in-store. I phone your customer query line, get told the same BS and that my query will be escalated to the "marketplace" and that someone will phone me back. Really? That was over 2 weeks ago. To date, no call. It's quite simple really - I want to place my order online and collect in a store closest to me. I may just add to my purchase while I'm there - Isn't that what you hope customers do; add to their basket so you can increase sales and thereby profit? I am NOT paying some ridiculous delivery fee which is almost the same value as the items I want to buy. YOU contact your supplier, get them to deliver to the store I want to buy from, and I'll collect the items there. This ridiculous rip-off of customers for massively high delivery fee's where actually all you're doing is providing your supplier with a platform to advertise their goods when you don't offer the same items in-store, is just madness. Even delivered by private jet would not cost as much as what your website is quoting to deliver to me, and I'm within 20km of one of your stores, so how is this massively high fee calculated? Otherwise, not a problem, I can buy elsewhere. I'm busy with a complete home renovation, so guaranteed there will be a store that will happily take my money, whilst giving me the products and service I'm looking for.
583 replies
51 months ago
Bunch of THIEVES!!
There is only so many times a person can take being ripped off and cast a blind eye to it. You've found a VERY convenient way to make extra money by charging "late payment" fee's on some months but not others, when my account is paid religiously on time EVERY month! I use the EFT reference number EVERY single time. Every single month I pay my account on time and yet some months you charge me late payment charges and some months not. So what's going on here? Found an easy way to rip people off and make extra money for nothing? This had better be resolved ASAP!!
0 replies
52 months ago
No spares - Your Samsung AC must only last a year, no more.
Be warned South African public considering buying a Samsung Air Conditioning product - Samsung SA does NOT have a dedicated department to deal with spares or replacement parts. They will quite happily farm you out to a 3rd party, multi-brand repair agency for you to source (and hope to find) spares from them. Then, Samsung's "dedicated" repair and spares facility tells you that they won't sell directly to you, you have to have the part ordered through another supplier that they in turn will sell to. Never mind that there are now 3 parties all adding a markup to the item you want. No wonder a remote control now costs over a thousand three hundred rand. They also do not keep cosmetic items (covers, inlet grilles, etc.) for any model which is serving its purpose. The inlet grille I'm after has been discontinued - damn pity that Samsung uses cheap and nasty ABS plastic to produce their cosmetic parts from, which everyone knows turns yellow and goes brittle from UV light within a year. How long exactly do you expect an AC to last Samsung, or would you have us replace the existing one with a new unit every 3 years? Interesting that the entry level, dirt cheap, Far-East machines have a massive backup and they are only too eager to supply you with parts - even your competitor LG allows you to walk into their spares division in Germiston and you can buy directly off the counter. A 10+ year old LG split unit AC that is the same size as the Samsung one I'm trying to get parts for, I can still get all plastic cosmetic parts of. Its remote control is just shy of three hundred and fifty rand. So how and where does your madness with prices and "discontinued items" come from? It's time to shop wisely - check out the manufacturer's back up and service first before buying anything. No service = No Sale. Only buy and support brands that have outstanding support and dedicated service/spares facilities.
106 replies
54 months ago
This bus never comes.....
Useless!! DO NOT USE this bus service no matter what. Bus from Durban to Jhb is over an hour late. Call center - you hold for 24 minutes to speak to an agent, when they eventually answer, they just put the phone down on you. Pretend they can't hear you. Save yourself the frustration and wasted money and rather book with another company. Eldo Coaches doesn't deserve to be in business.
0 replies
Review Distribution
5 Star
2 (4.651162790697675%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (11.627906976744185%)
1 Star
36 (83.72093023255815%)