MB
Mingray B
Active since Sep 2015
34
Reviews
0
Industries
Reviews
34 reviews5 months ago
MTN Deducted Money After Confirmed Contract Cancellation
I am extremely frustrated with MTN and their handling of my account. On 11 October 2025, I called MTN to cancel my contract. I spoke to Mbalenhle Lobese, and during that call, I was explicitly told that my contract would be cancelled and no further deductions would be made. Shortly after the cancellation, I received the following SMS messages from MTN confirming the process: 1. “Y’ello, you recently engaged with Mbalenhle Lobese at MTN. We’re working on improving our customer experience and we’d appreciate it if you could complete this survey and rate your experience. Please click on the following link to access a short feedback survey. Thank you, MTN. [link]” 2. “Y’ello! Your contract is set to be cancelled on 11/10/2025. An MTN consultant will be in touch to confirm this with you, or you can call customer care on 135. Have a great day!” 3. “Yello Customer!! SR # : 1-58001971985. Thank you for using MTN” 4. “Yello Customer!! Your Order has been Submitted with Order Ref no: 1-58772671624. Thank you for using MTN” 5. “Y’ello! You’re now on a prepaid contract. We’re giving you R10 airtime to get you on your way. Please call 135 with any queries. Enjoy!” Despite all of this, on 1 December 2025, MTN still deducted R515.03 from my bank account. This is completely unacceptable. I cancelled my contract a month in advance, followed all proper procedures, and re**** on MTN’s confirmation that no further billing would occur. Yet I am now facing an unauthorized deduction and unnecessary financial stress. I am requesting that MTN: 1. Explain why money was deducted after a confirmed cancellation. 2. Refund the R515.03 immediately. 3. Provide written confirmation that no further deductions will occur. This is extremely disappointing and unprofessional. I expect urgent action from MTN to rectify this situation.
0 replies
11 months ago
Dangerous Bennett Read Iron – No Trust in This Brand Anymore
I bought a Bennett Read iron from Game on 19 January 2025. It started burning my clothes and tripping the electricity—completely unacceptable for a household appliance and an obvious safety hazard. I had registered the warranty and submitted the electronic proof of purchase, but now I’m being sent in circles. Game won’t refund or replace the unit without a lengthy 21-day evaluation, and Bennett Read / Tevo has been completely silent and unhelpful in addressing the danger or providing a solution. I am without a working iron, and there’s no urgency from the brand that made this faulty product. I expected better from Bennett Read and Tevo. This was my first and LAST time trusting this brand. I will be warning others. Do better. Your customers deserve quality and safety—not silence.
0 replies
11 months ago
Burning Iron, Tripping Power – No Help from Game!
I bought a Bennett Read iron from Game on 19 January 2025. Recently, the iron started burning my clothes and tripping the electricity—a serious safety hazard! When I took it back to the store, I was told it needs to be booked for evaluation, which could take up to 21 days. In the meantime, I’m expected to go without an iron or live with the risk of using a faulty one? This is completely unacceptable. I also don’t have the physical slip anymore, but I had already registered the warranty with an electronic slip, which I emailed when I bought the product. That is valid proof of purchase, and the iron is still within the 6-month window under the Consumer Protection Act. Game has offered no urgency, no temporary solution, and no understanding of how inconvenient and dangerous this situation is. I’m shocked by the poor customer service and regret buying from them and this brand. I demand a refund or immediate replacement, or at the very least a loan iron while this is “evaluated.” I will never buy Bennett Read again—and Game is rapidly losing my trust too.
58 replies
12 months ago
Outrageous EFT Reversal Fee – R394.67 to Attempt to Retrieve My Own Money?!
I made an EFT payment of R693 this morning to what I believed was the correct account (Capitec), only to realise later that the details were wrong. I contacted Nedbank and spoke to Sduduzo Ntshangase to request a reversal, and was told that EFT payments can’t be reversed like debit orders. Then I was informed I need to fill in a recall application form, wait up to 7 working days, and pay R394.67—just to attempt to get the money back. That’s more than half the amount I originally paid! This was a genuine mistake and my first time ever needing to reverse a payment. The funds were meant to assist someone traveling over the holidays, and instead of support, I’m hit with a massive fee and a slow, uncertain process. How can Nedbank justify charging nearly R400 with no guarantee of recovery? There was no *****, no dispute—just an honest error that I acted on immediately. This policy is unreasonable, especially with the lack of flexibility and the size of the fee. Nedbank, you seriously need to revisit how you handle EFT reversals. Not every mistake should cost your customer half their money. Nedbank, do better.
58 replies
15 months ago
Delayed delivery of folding camping chair order
I am extremely frustrated and upset with the service I’ve received from Makro. I placed an order for a Shadow Sky foldable camping chair on the 27th of December 2024, and the Makro app clearly stated that the delivery would be completed by Wednesday, January 8th, 2025. Today is already the 8th of January, and I have received no update about my order. I am beyond ****ed at this point. I paid for my order in full, and yet, I am left without my item and no clear explanation for the delay. This is completely unacceptable, and I feel misled by the delivery estimate provided. I want to know exactly when I can expect to receive the chair I ordered and paid for. The lack of communication and respect for my time is incredibly disappointing, and I expect a prompt resolution to this issue. Please look into this matter urgently and let me know when I can expect my order to be delivered.
109 replies
18 months ago
Urgent Request for Ticket Refund Due to Kingdom World Tour Event Cancellation
I am writing to request a refund for the tickets I purchased for the Kingdom World Tour event scheduled on [08/08/2024] at Kenilworth Racecourse in Cape Town. Unfortunately, the event was canceled due to inclement weather, and despite the refund for my parking pass being processed, I have yet to receive a refund for the tickets. I request a full refund for the tickets and would appreciate instructions on how to proceed if any further steps are required on my end.
0 replies
19 months ago
Disappointing Service and Incorrect Size Sent by Crocs
I am extremely disappointed with my recent experience with Crocs. I originally received the wrong size in my order and returned the incorrect size they sent me. However, Crocs is now claiming that I returned the wrong size, which is simply untrue. The entire situation has been handled in a very unprofessional manner. I’ve been made to feel as though I’m at fault for something that originated from their end. Despite my efforts to resolve this, Crocs continues to frame the issue as if I returned the wrong item, when I only returned what I was sent. Due to this frustrating experience, I will be logging a formal complaint. I hope Crocs addresses this issue promptly and handles such matters better in the future.
0 replies
20 months ago
Disappointment bunch
l am extremely disappointed with the poor service and lack of communication from Tracker. Three weeks ago, I contacted them to confirm whether the tracking device installed in my vehicle is functioning correctly. Despite my repeated attempts to get an update, I have received no feedback or confirmation to date. The delay and lack of response are unacceptable, especially since the tracking device is crucial for my vehicles security. I expected prompt and reliable service from Tracker, but this experience has been nothing short of frustrating. I urge Tracker to address this issue immediately and provide me with an update on the status of my tracking device.
159 replies
24 months ago
Delayed Delivery
I placed an order on the 31st of March 2024, and it has been over 2 weeks now, going into 3 weeks and I still haven’t received my package. The latest update on the App says Received at origin depot. What is the meaning of that? I paid my tax on April, 3rd, yet I am still waiting on my package. Why is it taking so long for my package to be delivered. Buffalo logistics are the worst delivery service.
0 replies
29 months ago
False advertising
I went to Clicks at Ipic centre, Soneike on the 29 November wanting to buy the Essentiale Extreme 50 capsules tablets for 93 rand as indicated on the online pamphlet, cashier tells me the orange box and the red box is two different types of tablets and they don’t have stock in the red one that’s on special. Today, 30 November, I checked again online and going to a different Clicks, Brackenfell, where they have stock of the orange box and indicated online as 93 rand and the cashier at the till points tells me, it’s only online, but nowhere on the pamphlet does it state it’s only available online. Manager said the warehouse gets their stock from I don’t know where. This is one Clicks for fvck sake. How does that even work and it’s not that I want it for free. I am a damn paying customer.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (20.58823529411765%)
1 Star
27 (79.41176470588235%)