Centriq Insurance
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Centriq Insurance is facing severe customer dissatisfaction across claims handling and communication. Customers report rejected claims, lengthy delays, unauthorised debits, and unresponsive support. The overwhelming sentiment is one of frustration, with policyholders feeling abandoned during bereavement and medical emergencies. Only isolated positive experiences emerge, suggesting systemic operational failures in claims processing and customer engagement.
TrustIndex
2.4
NPS Score
-57
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Centriq Insurance is facing severe customer dissatisfaction across claims handling and communication. Customers report rejected claims, lengthy delays, unauthorised debits, and unresponsive support. The overwhelming sentiment is one of frustration, with policyholders feeling abandoned during bereavement and medical emergencies. Only isolated positive experiences emerge, suggesting systemic operational failures in claims processing and customer engagement.
Centriq Insurance has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 47 reviews in the last 12 months. They reply to 98% of negative reviews, typically within 45 hours 16 min. Hellopeter has tracked Centriq Insurance across 327 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2009
Operators of SANLAM GP COVER are the must unbusinesslike and disgraceful organisation I have ever given business to. I have several issues with this company, but needless to say I am considering moving my Gap Cover, which seems to have Sanlam in name only, to another provider. I have been with the Group for 10 years now and have seen the administration of Sanlam Gap Cover go from world class to a pile of steaming "mud". For example, a little missive at the end of the email communications from their Billing Department that states "Please be advised that emails to this inbox have a turnaround time of 10 working days." WOW. The old Post Office has a quicker turnaround time back then when we used to communicate via letter. Readers: Do NOT touch this company with a bargepole.
1 reviews | Active since Jul 2009
Operators of SANLAM GP COVER are the must unbusinesslike and disgraceful organisation I have ever given business to. I have several issues with this company, but needless to say I am considering moving my Gap Cover, which seems to have Sanlam in name only, to another provider. I have been with the Group for 10 years now and have seen the administration of Sanlam Gap Cover go from world class to a pile of steaming "mud". For example, a little missive at the end of the email communications from their Billing Department that states "Please be advised that emails to this inbox have a turnaround time of 10 working days." WOW. The old Post Office has a quicker turnaround time back then when we used to communicate via letter. Readers: Do NOT touch this company with a bargepole.
1 reviews | Active since Jan 2021
WORST SERVICE EVER!!! I tried to log a claim and it has been a very disappointing process. Called them to log a claim and a lady told me she is registering the claim and will send me further instructions via email. 3 days later, the email hadnt arrived. I called again and another lady promised to be resolving the problem and that they will get back to me. Its another 3 days now and no email has arrived. if claiming is so difficult then i dont need to be with a business thats this parthetic. I want the policy to be cancelled and all my premiums refunded cos I dont trust this business as a legit and credible business that i can entrust with my assets.
1 reviews | Active since Jan 2021
WORST SERVICE EVER!!! I tried to log a claim and it has been a very disappointing process. Called them to log a claim and a lady told me she is registering the claim and will send me further instructions via email. 3 days later, the email hadnt arrived. I called again and another lady promised to be resolving the problem and that they will get back to me. Its another 3 days now and no email has arrived. if claiming is so difficult then i dont need to be with a business thats this parthetic. I want the policy to be cancelled and all my premiums refunded cos I dont trust this business as a legit and credible business that i can entrust with my assets.
1 reviews | Active since Nov 2025
On the 7th of march this year ,I made and advance electricity purchase of R50 of which the bank never generated a token for but the transaction went through ,I called into the customer service line to only be told the matter will be escalated but never was . I was never called to be updated on the case till to date . I called again a number of times to be driven from pillar to post yet no assistance was offered,they went as far as hanging up my calls . They deducted the R50 payment from my account for the electricity that I never received 17 days later .Thats just *****
1 reviews | Active since Nov 2025
On the 7th of march this year ,I made and advance electricity purchase of R50 of which the bank never generated a token for but the transaction went through ,I called into the customer service line to only be told the matter will be escalated but never was . I was never called to be updated on the case till to date . I called again a number of times to be driven from pillar to post yet no assistance was offered,they went as far as hanging up my calls . They deducted the R50 payment from my account for the electricity that I never received 17 days later .Thats just *****
1 reviews | Active since Sept 2018
**** CAPITEC BANK AND CENTRIQ INSURANCE THEY FULL OF **** I submitted a CLAIM ON THURSDAY AFTERNOON TILL TODAY NO FEEDBACK WHATS SO EVER AND TO MAKE MATTERS WORSE FUNERAL IS SET FOR FRIDAY AND I DONT HAVE MONEY AT ALL THEY NOT EVEN OPEN TODAY THIS IS UTTER NONSENSE For taking BLACK PEOPLE that are in MOURNING FOR GRANTED This is really FRUSTRATING CASE NUMBER TO NOTE ***7
1 reviews | Active since Sept 2018
**** CAPITEC BANK AND CENTRIQ INSURANCE THEY FULL OF **** I submitted a CLAIM ON THURSDAY AFTERNOON TILL TODAY NO FEEDBACK WHATS SO EVER AND TO MAKE MATTERS WORSE FUNERAL IS SET FOR FRIDAY AND I DONT HAVE MONEY AT ALL THEY NOT EVEN OPEN TODAY THIS IS UTTER NONSENSE For taking BLACK PEOPLE that are in MOURNING FOR GRANTED This is really FRUSTRATING CASE NUMBER TO NOTE ***7
1 reviews | Active since Apr 2026
Centriq insurance together with capitec bank are playing hide and seek with my sister's emotions.
1 reviews | Active since Apr 2026
Centriq insurance together with capitec bank are playing hide and seek with my sister's emotions.
1 reviews | Active since Dec 2024
I app**** for funeral cover on the 28th of march. The debit date i chose was 2nd of may but the debited on the 2nd of april ive been trying to talk to them since last week friday. Seems like they dont care about this inconvenience they are putting me through. They keep on telling me theyve escallated my quiry to relevant department
1 reviews | Active since Dec 2024
I app**** for funeral cover on the 28th of march. The debit date i chose was 2nd of may but the debited on the 2nd of april ive been trying to talk to them since last week friday. Seems like they dont care about this inconvenience they are putting me through. They keep on telling me theyve escallated my quiry to relevant department
1 reviews | Active since Jul 2016
Good Day It is with a heavy heart that i write this, I have been a very loyal client with no missed payments. I have a family member that has passed away and you will not pay the claim due to the fact that he passed away 3 days before the 6month waiting period. I am writing this to ask that you please reconsider your decision and look at it from a human being point of view i would totally understand if it was three months or something and i understand you are a business but I am begging please there must be some extenuating circumstances were clients can be assisted. Please I beg of you. policy number FP***9
1 reviews | Active since Jul 2016
Good Day It is with a heavy heart that i write this, I have been a very loyal client with no missed payments. I have a family member that has passed away and you will not pay the claim due to the fact that he passed away 3 days before the 6month waiting period. I am writing this to ask that you please reconsider your decision and look at it from a human being point of view i would totally understand if it was three months or something and i understand you are a business but I am begging please there must be some extenuating circumstances were clients can be assisted. Please I beg of you. policy number FP***9
