H&
House & Home
Unclaimed Business
H&
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, House & Home is facing significant customer experience challenges across most service dimensions. Customers repeatedly describe broken promises around delivery, dismissive store managers, and refund processes that drag on for weeks or months. Isolated bright spots exist where named staff like Kaycee, Lance Smiler, Beauty, and Nkosi are publicly praised, but these positive experiences are heavily outnumbered by accounts of frustration and unresolved complaints.
TrustIndex
2.1
Jul '25 - Jun '26
Based on recent customer reviews, House & Home is facing significant customer experience challenges across nearly every service dimension. Customers repeatedly report delivery failures, refund delays, product defects, and dismissive store management. While isolated staff members receive genuine praise, the overall sentiment skews heavily negative, with recurring complaints about post-purchase support, warranty disputes, and unfulfilled promises across multiple branches nationwide.
The most common complaint about House & Home, based on Hellopeter's AI analysis of recent customer reviews, is Refunds, Returns & Consumer Rights. Refunds (2.1) are routinely delayed for weeks or months, with customers told stores lack cash to process payouts. Warranty claims are disputed, defective products enter repair loops, and consumer rights are frequently disregarded across branches.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I purchased a 2 seater recliner from House and Home at Gateway Umhlanga last Year on the 26th June 2025. I noticed that the cushion on the seat is sinking and the material on seat looks like cracking apart. I reached out to the customer service, they said I need to take photos and video to the store manager. He then sent them to the supplier and their feedback is that it is normal wear and tear. I am concerned at the quality of the product I purchased. I paid R9000 for a couch that is sinking and the material is cracking and creasing after 11 months. This products life span is under a year. I hardly sit on my couches cos I work long hours and I wiegh less that 70kg. I am very disappointed at the customer service and quality of the product. R9000 for couches that last 6 to 11 months is a ****.
1 reviews | Active since Jan 2020
I purchased a 2 seater recliner from House and Home at Gateway Umhlanga last Year on the 26th June 2025. I noticed that the cushion on the seat is sinking and the material on seat looks like cracking apart. I reached out to the customer service, they said I need to take photos and video to the store manager. He then sent them to the supplier and their feedback is that it is normal wear and tear. I am concerned at the quality of the product I purchased. I paid R9000 for a couch that is sinking and the material is cracking and creasing after 11 months. This products life span is under a year. I hardly sit on my couches cos I work long hours and I wiegh less that 70kg. I am very disappointed at the customer service and quality of the product. R9000 for couches that last 6 to 11 months is a ****.
1 reviews | Active since Jan 2020
I paid for a fridge from your store almost two months ago, but I still have not received the item. I have already visited the store in person, attempted to speak to the manager, emailed customer service, and contacted your social media team, but no resolution has been provided. The store is now also refusing to refund my money. I am requesting immediate delivery of the fridge or a full refund within 7 days. If this matter is not resolved urgently, I will proceed with formal complaints to consumer protection authorities and continue escalating the matter publicly. Please treat this as a final demand before escalation. Kind regards, Paballo Maleke
1 reviews | Active since Jan 2020
I paid for a fridge from your store almost two months ago, but I still have not received the item. I have already visited the store in person, attempted to speak to the manager, emailed customer service, and contacted your social media team, but no resolution has been provided. The store is now also refusing to refund my money. I am requesting immediate delivery of the fridge or a full refund within 7 days. If this matter is not resolved urgently, I will proceed with formal complaints to consumer protection authorities and continue escalating the matter publicly. Please treat this as a final demand before escalation. Kind regards, Paballo Maleke
1 reviews | Active since Jan 2020
I would just like to say a big thank you to Meicy at House and Home Meadowdale for her friendly and outstanding customer service. I telephoned her on Thursday 14 May after seeing a reclining lounge suite on the website, she confirmed that there was stock at the warehouse. We went in to the store to see it for ourselves, paid for it together with some dining chairs and she promised to have it ready for collection at the store the following day. She kept us updated the Friday and as promised we got our delivery on time. She even phoned me after we have unboxed to ask if we were happy with everything. She is truly a loyal employee and went above and beyond for the company. Thank you Meicy!!
1 reviews | Active since Jan 2020
I would just like to say a big thank you to Meicy at House and Home Meadowdale for her friendly and outstanding customer service. I telephoned her on Thursday 14 May after seeing a reclining lounge suite on the website, she confirmed that there was stock at the warehouse. We went in to the store to see it for ourselves, paid for it together with some dining chairs and she promised to have it ready for collection at the store the following day. She kept us updated the Friday and as promised we got our delivery on time. She even phoned me after we have unboxed to ask if we were happy with everything. She is truly a loyal employee and went above and beyond for the company. Thank you Meicy!!
1 reviews | Active since Jan 2020
Am really disappointed with House & home furniture shop after I bought furniture cost more than 25000, my washing is still under warranty and its not working its been a month now giving empty promises, how do I do laundry? Am really not happy the way they treating me.
1 reviews | Active since Jan 2020
Am really disappointed with House & home furniture shop after I bought furniture cost more than 25000, my washing is still under warranty and its not working its been a month now giving empty promises, how do I do laundry? Am really not happy the way they treating me.
1 reviews | Active since Jan 2020
I had the best shopping experience at House and Home Greenacres and I want to give a public shout out and recommendation to Kaycee Windvogel who was the Sales assistant helping me. This has been honestly the best buying experience because of Kaycee as I saw her go above and beyond to help me and I received the most beautiful couches and TV stand. The service was speedy and smooth! Im grateful to House and Home and Kaycee, she deserves a raise!
1 reviews | Active since Jan 2020
I had the best shopping experience at House and Home Greenacres and I want to give a public shout out and recommendation to Kaycee Windvogel who was the Sales assistant helping me. This has been honestly the best buying experience because of Kaycee as I saw her go above and beyond to help me and I received the most beautiful couches and TV stand. The service was speedy and smooth! Im grateful to House and Home and Kaycee, she deserves a raise!
1 reviews | Active since Jan 2020
On 7th I went to House & Home at Westgate centre to return the cookerhood which was still in good condition but then the manager name Velen Naren gave me an attitude shouting at me that she cannot take it back because it's over 7 days and the guy who build cardboard for me did not leave a gap for the cookerhood the chimel one. So I wanted to exchange to the flat one but it was a big issue. I wanted to exchange and she thought I wanted money and she only understood after her argument. She doesn't have customer service and her manners towards customers is terrible and I don't think I'll buy again at House & Home. I then told her I'll report and she said I can do whatever I want to do and I really don't think she has the quality be leader/manager. She speaks as if she Is the owner of the store and I can say you've lost a customer and I'm certain I'm not the only one who has a issue there. I am very disappointed I was agitated, sugar levels high and blood pressure spiked high.
1 reviews | Active since Jan 2020
On 7th I went to House & Home at Westgate centre to return the cookerhood which was still in good condition but then the manager name Velen Naren gave me an attitude shouting at me that she cannot take it back because it's over 7 days and the guy who build cardboard for me did not leave a gap for the cookerhood the chimel one. So I wanted to exchange to the flat one but it was a big issue. I wanted to exchange and she thought I wanted money and she only understood after her argument. She doesn't have customer service and her manners towards customers is terrible and I don't think I'll buy again at House & Home. I then told her I'll report and she said I can do whatever I want to do and I really don't think she has the quality be leader/manager. She speaks as if she Is the owner of the store and I can say you've lost a customer and I'm certain I'm not the only one who has a issue there. I am very disappointed I was agitated, sugar levels high and blood pressure spiked high.
House & Home has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 153 reviews in the last 12 months. Hellopeter has tracked House & Home across 2,411 total reviews. How is the TrustIndex calculated? →